Eureka Forbes Complaints & Reviews

I have purchased AQUAGUARD-ULTRA(Non-Electric) model on 09/12/2005 costing Rs. 8850/-. Since the last 4 months the inflow of water after purification is very slow. I have taken up the complaint of replacing the UF membrane, as suggested by their representative/mechanic, with their various offices situated at Vashi, Kalamboli and New Panvel, for which I am getting a stereo-typed reply viz. " Spare not available". I have even registered my complaint with Euro-Helpline under complaint no. 80292634 and whenever I telephone them, their standard reply is "the complaint is pending and the same shall be attended to after receipt of spare part". I am very much disappointed to note the Eureka Forbes Ltd is not in a position to supply spares o[censored]F membrane to cater to non-electricity models of water filters. What is the point in purchasing non-electric models of Aquaguard filters, which is more than costlier than regular ones, when sopares are not made available despite reqular follow up since 18th April 2008?
Hope at least the complaint vide e-mail is taken cognisance of and replacement o[censored]F membrance is attended to, IMMEDIATELY.

Ramkrishna Iyer

I purchased a vaccum cleaner from eureka forbes.but after delivery the sales men never turned up...Very poor service......

I have a Aquaguard (iNova) and regularly go for the AMC. On 23rd June'08 the m/c stopped working. Immediately I registered a complaint over telephone (Phone No.[protected] at Jamshepdur (No. complaint number given to me). No action was taken on 23rd. I called up the local office of Aquaguard again on 24th and also called up Yash Enterprise (Phone no.[protected]. I was told that the m/c will be rectified today (24th June'08). No action taken on 24th. I again rang up on 25th June. Finally one service engineer (Mr.Pankaj Tiwary) attended, he told that there is some problem with the PCB and removed the PCB and said that he will get an OK PCB and fix it by evening. He did not turn out in the evening. Today 26th June, already 4 days passed, the Aqua guard is still not working. Since water is basic necessity, such an irresponsible act on part of Eureka Forbes cannot be tolerated. Can we expect a more responsible act from Eureka Forbes ? Can we expect the same agility and prompt service as shown while taking AMC (It took less than 2 hours, after my phone call, for the service engineer to reach my residence to take AMC amount). I am regretting for buying Eureka Forbes product. Can I see my m/c in working condition again ?

Dear Sir,

I have purchased a Aqua Sure ( Aqua Guard ) non-electric product, 12.05.08 from your representative Mr Mukesh kumar saini & his mobile No. [protected] & Mr Sanjay (phone No.[protected]evening around 7:00 PM .
it having problem of leakage at the time of installation even when i complaint for that mr saini told me its tap will be replaced by tommarrow but now one month even past.No one came to me to replace the same despites of several telephonic reminders.I have purchased this product on basis of goodwill of the company but i really disappointed by this activity.Even i have recommended this product to my frnd he too purchased this one.

with view of above, it is reqested that my problem might be solved at the earliest.


Thank you

pramod kumar
mobile [protected]

Dear All,

Eureka Forbes has become the worst in customer commitment. There Customer care executives are useless chaps, they take customer complaints & sit on it for months. Whenver you call them they say that they are working on it. Even there mumbai office Head dosen't reply to any of the customer complaints. they are sleep on the customer problems. They have Zero value for the customers...

Hi,

I bought Wet & Dry Vaccum cleaner from the authorised salesperson on 10-May-2008. The transactions were done at home and the product was delivered on time. However, the invoice of my purchase was not delivered to me. I was promised that it will be delivered to me by post within 2 days but now it is more than a month. Even after repeated followups with the customer care and with the salesperson, I haven't received the invoice. Moreover, the salesperson gave me a paper stamped with Eureka Forbes seal saying that it is a proof of lifetime free servicing contract with Eureka Forbes. I even asked customer care to authenticate it but nobody has done it yet. I doubt if that was just a sales tactics.

Name of the salesperson : Mr. Adinath Chamute
Salesperson mobile no : [protected]
Complaint no. (as provided by customer care) :[protected]
The Serial no of the product purchased : 9008490
The salesperson came from Kasarwadi outlet of Eureka Forbes. The phone number of Kasarwadi dealer is :[protected]

Such negligence towrads customers is totally unacceptable. Kindly take necessary action.

i purchased aquaguard from the company mention above of cost of rupees 8850 from chandigarh dated 24-10-07 bill no.008808 .
from the very begaining my guard was not working proprly i have made severl phones and complaints to the company but there was not any respone from their side .then i register my complaint on there service centre and complaint no. is 60 .after that i wrote the writtrn letter to the company .after recieving the letter they send their service man from the ropar .he said that your aquaguard was dameged and i did not repair this machine here .he picked up the machine and took with him .now the one month past to this matter i haven, t recieve my machine yet .please do something i am very frustrated with all these things

I am Sachin Sogani working with Grasim Ind. Ltd., Bhiwani (Haryana). I purchased aquaguard from one of the authorised dealer in Bhiwani around 5 years back. The person's name to i know as a authorised dealer is Mr. Joginder. His Mobile No. is [protected]

About two months back we lodged complain that our aquaguard is not working, please send somebody to repair this. After 5 reminders one person was sent to check our aquaguard. His name was Mr. Vinod and his mobile no. is [protected].He took our aquaguard and informed that it will take 2 days to repair this. He did not even responded after 5 days. After 5 days we called him and was informed by him that it will take another 2 days time to repair the same. 2 days also gone, after our another reminder and my shouting he came and informed that it is working now but do not use buttons of power, water and music. He told that the cost of repairing is 900 INR, but we can give 500 INR. We can give the balance money later. We used this and found that he did direct connection from the tap water. Due to this my whole family caught by different diseases. I am suffering with jaundice now. We again asked the same man to come again and check this. He came after our several request and reminders and took again our a.g. machine.

Since last 10 days we are requesting for this, and everytime we were informed that it will come in next two days. I think these people are taking my exam of my patience. I have blasted both Mr. Joginder and Mr. Vinod this morning. I have been still no news when i will get my aquaguard back.

I think they are spoiling name of a reyond company like eureka forbes. I am fed up now with this kind of pathetic services. i need someone to call me to discuss this issue urgently, as i am in deep trouble for not having filtered water since last almost one month. My Mobile No. is - [protected]

Regards
Sachin

Sir.
I have repeatedly complained for non availability of paper bags, in market, required for my EUROCLEAN 2000 from more than an year.I was thrown from pillar to post -directed to complain to Mr.Patel on phone no.28706671,[protected]who is never contactable.
I was sweetly told every time I complained, "Your complaint is kept on priority basis to look after !""We are sending technician today or latest by tomorrow.''
YOUR TODAY HAS NEVER ARRIVED TILL NOW.
We had great faith in your Company-due to name of GODREJ attached to- you.TODAY WE FEEL THAT WE ARE CHEATED.
DR.MUKUND UMRA

EUREKA FORBES LTD[protected]

Sir,

Sub; aqua guard R.O smart;reg

I purchased an aqua guard R.O smart from R.K Agencies, your authorized franchisee for Khammam district of Andhra Pradesh state on[protected]. The staff who installed the equipment on the same day informed me that the bore water is not very hard and there will not be any problem with the equipment and no maintenance is required at least for two years. The yield from the equipment was drop by drop for which they informed that the yield will increase with the time.the yield per day of 24 hours was hardly 10 litres. The yield completely stopped after 3 months. The maintenance staff after several telephone calls came and cleaned it but the yield did not increase from 10 litres per day. Again after 2 months it completely stopped . the staff as usual after several telephone calls came and inspected the equipment and took it to the work shop for repairs.after several telephone calls after a fortnight they informed me on phone that the reverse osmosis membrane cartridge is not functioning and requires replacement for which they demand Rs 2200. all their promises about its functioning at the time of installation have gone to the wind and say that it is not covered under guarantee.
Actually from the yield it gave on the first day it self shows that it was a defective osmosis membrane which they supplied and they cheated me. Several calls and a registered letter is not responded and the equipment still lies with them to this date.
I purchased it with great hopes as I considered EUREKA FORBES as a reputed company and any kind of cheating is not there. I request the company to repair it fully at its end and do justice.

Yours truly,

A.HANUMANTHU,
6-3-119 Bank colony

Sir, Date:6.6.2008
I am Vishnu Sanganereia from Raipur.
I have been using your product from 10 years i was satisfied untill date.
But now i am sufferring from about 2months from problems continuing in the machine.We have been complaining about it regularily.
And that's not been solved till now.The behaviour of the technician of your office is also pathetic and there is no proper response from the office.
Your company is so reputed and renowed doesn't suits a company like your's being so careless on part of servicing.
This is just a humble request i would like you to look after it as soon as possible otherwise i will have to take an action against the matter.
Hope you will look into the matter as early as possible to you.
My contact number is:[protected],[protected].

EUREKA FORBES,
AQUAGAURD WATER PURIFIER

sir,
I purchased the "AQUA SURE STORAGE WATER PURIFIER(BLUE+WHITE COLOUR) on 17.06.2007 from the Big Bazar Branch located at Mulund with 01 year warranty.

But after few months the top candle stops working and its carbon coating was completely broken. I registered my complaint in the customer care service centre on 06.05.08 and they have booked my complaint vide complaint no:[protected]. But since then, nobody is taking care of my complain. I am tired of calling them so often. This type of attitude of your staff towards customers is bringing very bad name of your company in the society.
Please do the needful as soon as possible.

Thanking You.

Name:- Kadam Kumar.
Number:- [protected].

June 2, 2008

Dear Sir,

We had purchased the latest product for water purification from Eureka Forbes. It is Aquaguard Total Sensa with Blu G RO & UV. We had purchased this machine in the first week of May, 2008. After only a day the machine started to give problems. The water became salty, unfit for drinking. We registered a complaint in the morning and the technician came in the evening. He said there was some salt collected and that he had removed it. At that moment water was fine, but next morning same problem arised.

We called the Branch Manager, Noida and requested him to replace the machine. He said ok. After 3-4 days the machine was replaced (After intense followup and more than dozen calls. After a day the same problem cropped up. The water was salty from the machine. We again registered a complaint, technician came and corrected the problem. At that instance the water seemed ok, but this time the problem repeated within 4 hours. I think there is problem with this product line.

Please suggest what we can do? For the past 4 years we were drinking 20 ltrs. bottled water. But, I personally advised my family to switch to RO & UV systems. I suggested Eureka Forbes to them. More than for you people, it's extremely important for me that my family drink safest water at all times.

Eureka Forbes have seriously let us down. If I don't get a valid response from the company's side then I will be bound to drag the company to court.

Sincerely,
Prateek Sharma
[protected]

dear,
most regretly i am to inform you that on dated 25.05.2008 i have purchased a aquaguard total silver ro - unit sl no 8040925 by paying rs 14500/-from divisional sales office, shivratna, survey no-1047 B, college corner, sangli-416416, maharashtra. From the date of purchase, the machine is giving numerous problem. I have made several complaints to the dealer but not got required service from them & lastly i told them to replace this problematic piece but they didnot give any responce which has really hurted to the heart of a customer . till now the machine has not been rectifird. I was never expecting such type of worst service from world reputed name Eurekaforbes. This is really panic. if you have a single point of careness towards the customer satisfaction then pls replace my machine otherwise i will through this useless aquaguard outsite as it will have no value for me. I had installed this to drink water bot due your baseless service for last 7 days i am taking Bisleri water. this is for your kind information and necessary action. my personal details has given below.
Dillip Kumar Sabat,
Achyut Apartment, CS-362/1,
Near Hanuman Hotel, Vishrambag,
Sangli-416416, Maharashtra.
Cell No-[protected], [protected]

Purchasing Details-
Sales Head Name- Mr Patil
CSS's nam-Sachine Sawane/Code No-9015597
Unit Sl No-8040925

Hi,
Its been past 9 months and there has been no technician at my door to renew the maintenance contract that i have with you for the past 6 years.
Kindly treat this as urgent and send him asap. Below is my contact details:
Ainsley Campos, 301/A, Mascarenhas Apt, I.C. Colony, Borivali (West), Mumbai-400103.
Cellphone:+[protected]

Regards,
Ainsley

We have purchased Aquagaurd, two months back. During installation, it was observed that some of the parts are not received, which was not informed to us by the technician and the installation was done with the existing parts. Latter on, we ourselves have realized this, by watching the same in the neighborhood and called their Vijayawada office branch head and team leader. The response was so rude and either of them are so reluctant to visit us to rectify the problem. Rather, they are asking us to visit their place and give a written complaint, as the sales person, who made the sale is no more in the organization. I am so diguised with the kind of reply given. for the following reasons:
1. The Technician should not have done the installation, without receiving the full set of instrument.
2. At least, he should have informed us the fact (intentions are very clear, ie., to cheat the customer)
3. Team leader asked us to talk to the branch head, which should be done by him.
4. Team Leader's language was so rude and he was using filthy language
5. TL is more interested in new installations than to sort out the problems of the existing customers.
6. Branch head's response was also not satisfactory and the whole team response was tuned to rudeness.

At last they said that we have to give a written complaint, which has to be submitted in their office. Funny thing is that, they have asked us to mention about all the parts missing (They might be expecting me to be a Eureka Forbes service engineer) They are not bothered to visit the place to see what actually the problem is.

I have a Ro system from Eurekha forbes. I paid through my nose and the sales executive we as very agressive in pusing the product to me. He said the service engineer will attend to any complaints within 2 days. I registered a complaint with Eureka forbes customer serive center on May 16th. I was told the complaint would be attended and closed within 2 days. It is the 21st Maya nd i have made about 20 calls and the matter is not yet closed. When i called called they asked me to cotact the service-in-charge. When i called that number they said he was transfrred. i spent 1 more day trying to reach another service-in-charge. Without success. The customer service call ceter says there is nothing else they can do. Dead End. I am back to buying bottled water. Paid 14, 000 for NOTHING. STAY AWAY FROM EUREKA FORBES PRODUCTS. THE SERVICE IS A JOKE.!!!

dear sir,
I am purchased the aqua guard reviva. but the executive not give the cleaning liquid. In the company norms the filter was cleaning every fifteen days. I purchased the filter on[protected]. but not received so far. daily phone rings to rajahmundry dealers. but he dragon the matter. please pursue the matter. and take necessary action.
yours faithfully
K. Rammohan

I had purchased aquagaurd RO on 13 March, 2008. After intial results it started malfunctioning. Just after a fortnight i had to call for help. The purified cane don't get filled. Due to this I had to call for service centre. You just imagine just after spending 16000 Rs. in only two months i had to call for service of RO more ten ten times. Every time the technitian says that "now it will work properlly".But on an average per week i have to register a complaint. In other words i had purchased headache in 16000. You be carefull next time anyone talks sbout Eureka forbes.