Eureka Forbes Complaints & Reviews

I bought an Aquaguard Classic+ water purifier in Jan 2021 in exchange of an old machine which had an AMC valid until Jan 2022. At the time of purchase, the sales man Mr. Naveen promised to transfer the AMC to the new machine. It is now more than a year nothing has been done, I have written several mails to Eureka including the CEO and have also called the customer service to no avail. I have lost faith in the company and would advise customers not to accept verbal assurances.

When i got this product from the company, at the training demo itself i informed the technician that the product was not as they claimed and i want to return it and put it back in the box. They have a 30 day money back return policy. For the last 10days i have written to customer care, escalation desk at the CEO office but all i get is an assurance that the concerned team will get in touch. Nothing happens. The concerned team is the sales team and they infact told the customer care the issue was resolved when the truth is they have not made a phone call till date. This is nothing but harassment and lies.Highly unprofessional.

I have purchased eureka forbes aquaguard last year in feb and it is still in warrantee period. The product quality is so low that now i am facing tap issues, it is of poor quality and now broken. I have raised a complaint in customer service team of eureka forbes and they are asking me to pay for the replacement.

Why should i pay for a product which is in warrantee period. Please resolve my complaint and help me in fixing the issue and replace the tap

I've a very dis-appointing experience to share from the purchase of the product from Eureka forbes. Below are product details
Product: Eureka Forbes Aquaguard Aura UV e-boiling, Ultra Filtration, Active Copper, Mineral Guard Technology, Water Purifier (Black & Copper)

Date of Purchase: 6-Oct-2021
Installation Date: 13-Oct-2021
Name: Amitkumar Manikrao Jagtap

Address: Sopan Nagar 671-D, Saswad
Tal- Purandar Dist- Pune
PIN 412301

Mobile: [protected]

Complaint
I'm facing problems from both aspects i.e. regarding service and product quality.

1. The product was installed after few days of purchase.

2. At the time of installation - technician insisted me to give good feedback which I did. Installation was successful and product worked well for few days.

3. Technician advised us to switch off the purifier whenever it is filled completely. We have been following this diligently and water filter is switched on only once or maximum twice in a day. By that calculation we have filtered at the most around 1000 litres of water. This is much less than 6000 litre filtering capacity notified by technician.

4. In December-2021 - product started filtering water very slowly so technical advised to install another filter for mud which costed me around Rs. 1100.

5. In January-2022 - white light started blinking same technician visited and said filter life has ended and reason given was low water pressure which was never told before.

6. During his last visit technician was defensive as well as arrogant when few cross-questions were asked. This is very disgraceful at least to say.

7. When I refused to close the request, the on call person insisted me to close the request as no different outcome will come. Indeed he closed my escalation without any resolution.

Technician is now claiming that he was warning about low water pressure from Day-1. In that case I've few questions...

1. Why the product was installed if technician knew water pressure is not adequate? I could have returned product in allowed time and saved harassment.
2. If water pressure was not adequate why additional filter was installed in December visit? It costed me extra Rs. 1100.
3. If you know filter will get damaged in another 3 months, would you continue using such product which will have around Rs. 2700 recurring cost each 3 months?
4. How-come company is not aware that planned technician visit did not happen on 23rd Jan?
5. What company did to understand that there is a progress made on escalation from 18th of Jan apart from scripted calls asking same questions?

I would request to give me replacement product or pay my purchase amount+mud filter. I would be also grateful to you if you can ask your technician to communicate with some decency.

Reference number of complaints raised with Eureka Forbes are
[protected]
[protected]
[protected]
[protected]

The case is open with Euraka Forbes from January-15 and now they have not even responding to complaint. Product has been not working and they keep insisting that I've to keep paying for new filters every 3 months.

Dear Eureka Forbes,
I purchased DR AQUAGUARD MAGNA HD RO+UV NXT (EA) from your salesperson and they haven't told me about candle cost and that i need to buy an AMC to change the candles every time. Every executives doesn't tell about the product is chip based and it's mandatory to change candles every year and it stops working after consumption of 5000 liters.
For 2 years, I am taking an AMC, and every year you are increasing the cost f the AMC for changing the candles. And the cost of AMC is too high every year. Almost, it will reach the equipment cost in next 2 years. currently, you are charging AMC 6000 per year. It is too costly for normal economic people.
Also, there is no provision to change only the damaged candle alone.
it's not only single person problem and try to provide alternative soltuion to all your customer to avoid burden to use the Eureka Forbes.

Water is leaking from the bottom side of RO continuously from 2 days when ro is on or off.

Hi, i have been looking for a replacement for hose pipe connector for my trendy nano vacuum cleaner.

The locking mechanism (Latches) are broken and the hose pipe no longer gets fixed to the machine. These latches are too delicate to be a part of a vacuum machine, which gets dragged around during cleaning. While looking through the company's website, i couldn't locate the part.

Please help me with this issue

We have bought this useless product with order number [protected] water purifier it's a real ###. The useless service cost too much than buying this useless product. Purifier recently was not working so we raised complaint and a person came and asked to change the filters for which we paid 6100. its been more than 5days but still the water is salty. We are not sure if he changed the filters. This is just so frustrating. Why do we need to pay this much and drink ### water.

My filter stopped working on last month around Jan 16, 2022. I raised a complaint via mobile and contacted customer service three times. Every time they give same response we escalated your issue technician will come today. But no one came today Feb 4. This raises a question does Eurekaforbes service is that great? Answer it is too bad.

# [protected] this is the recent 6th complaint i raised against AQUAGUARD AURA UV+UF from the date of purchase (07/22) the purifier. 16thJan2022, i raised complaints...still not resolved issue. i sent mails to customer care people...They wasn't resolving the issue. I tried to contact the executive regarding this issue...he said (Bobby) i ll come today... every day he tells today ill come...But he wont.

The service by aqua guard is H O R R I B L E.

Gurumurthy
hyderabad

I have vaccum cleaner which is unserviable from sep 2021 and warranty period of same product is 13 Oct 21. I am raised complaint every month from sep 2021 but every time got SMS to received your compliant and assign the task to technician. But till now nobody attend my complaint. My complaint request no is [protected]. Now warranty cover of same product is lapsed on 13 oct 21 but till now technician is not visited. So kindly told me what to do ?

I have vaccum cleaner which is unserviable from sep 2021 and warranty period of same product is 13 Oct 21. I am raised complaint every month from sep 2021 but every time got SMS to received your compliant and assign the task to technician. But till now nobody attend my complaint. My complaint request no is [protected]. Now warranty cover of same product is lapsed on 13 oct 21 but till now technician is not visited. So kindly told me what to do ?

I've been fortunate to have the Aquarguard RO unit working till about a year ago. Since then, there has been one or the other replacement that had to be done - motor, wires, filters (cheap quality these days, I guess). Long story short, I renewed the AMC recently via the company website providing agent code (who usually attends to my requests). It so happened that unit stopped working that day. I've been running pillar to post, calling their call centers, serviceman, written to CEO helpdesk escalation (attached proof). Nothing, nothing works. They say it will be resolved on priority basis, urgent basis - all mere lip service. I repent being their customer whenever I have to engage with them. Please please think twice before you buy their products; Their after sales customer service is close to zero (very very poor quality).

I wish to bring to your notice that there has been a problem with my vacuum cleaner. The dust close clip is broken, Also the machine switches off immediately within a minute of switching it on. As a result we are unable to use the vacuum cleaner. On issuing a complaint over toll free number in November, Mr. Suresh Babu visited our place, identified the problem and charged Rs. 530/- f(or just visiting and identifying the problem) He conveyed that he would come and replace the parts once he recieves the parts from the company.
Till now this replacement has not happened inspite of repeated toll free complaint registration
The additional complaint numbers subsequent to Mr. Suresh's visit are as below.
Dec 22 : [protected]
Dec 24 : [protected]
Jan 28 : [protected]
Jan 29 : [protected]

The technician Mr. Suresh and his manager Mr. Arun donot lift our calls and give misleading information. While Mr suresh conveyed that he will replace the parts at our house itself, Mr. Arun is conveying that this can't be done at home.

Request you to look into the matter and ensure that the vacuum cleaner is repaired through a trust worthy technician and at the earliest.

I purched this product and from day 1 this product is fault and i have been always chasing Eureka forbes customer care for help.
They product intially had charging issue and now suction issue

Nitin.[protected]@eurekaforbes team said he will get us refund but after try more than 10 time no one reply to us

This is regarding Eureka Forbes RO Amaze which I purchased in December 2021.
After using it for one week it stopped functioning and we registered a complaint.
Our complaint was attended by the customer case executive and was resolved.
Again after a month we faced the same issue where the RO has stopped working again.
It’s been more than a week since I have been repeatedly complaining to get it fixed with no response.
This is really frustrating as it seems like an ongoing issue with no support from your team.
This is disappointing as I’m struggling to even drink water but your team doesn’t care for it’s customers.

The complaint number is [protected] and I want an immediate resolution. The product needs a replacement as it is faulty.
After this experience and poor customer service I will never recommend Eureka forbes products to my friends/family.

Thanks
Manju

I have bought Bravo Vacuum cleaner on 16th Jan. Demo was not successful on 17th Jan. After repeated follow up with Mr.Mahesh and his senior Mr.Faruk, complaint no. [protected] was registered.
No feedback from Eureka Forbes till 25th Jan. After consistent follow up on 25th and again on 27th Jan, Mr.Sandeep Sonawane, Franchisee person promised to send technician immediately. No progress further.

Their service agent once came for general service and since then there is leakage. My woodwork got spoiled due ro the leakage. Complained multiple times (atleast 15 times), yet there is no response. I escalate thru mail as well, but there is no response. Irresponsible behaviour.

I have raised the complaint multiple time and my water purifier is under AMC still service is not being provided. Everytime customer support teams says sorry abd assures service but no one visits to resolve it. If Eureka Forbes can’t give service they should not ask customers to take AMC. I want my AMC to be refunded

I renewed my AMC for eureka forbes water filter paying around rupees 6000 in early november. The mechanic changed the filters etc. Water was leaking from the inlet pipe during November last and I registered a complaint. There was no response from the company. Subsequently the leaking stopped.
My issue is WHY THE COMPANY NOT ATTENDED MY COMPLAINT WHEN I HAVE AMC ? Surprisingly I received an sms stating to RATE THE ENGINEERS PEFORMANCE..!! I gave a big zero..!! Till date no response from the company. ONE OF THE WORST CUSTOMER SERVICE BY EUREKA FORBES.