Eureka Forbes Complaints & Reviews

Ever since i brought the product ( Aquasure Amaze RO+UV+UF+MTDS)
Product Serial No: [protected]
purchased on 2nd Jan
Last Compliant Number : [protected]
There has been problems i have had around 4-5 services done this product by the company. All the time service team fixes one they is something new that breaks down. recently i have raised 3 services all of which was related to unit stopped working entirely.
Its be more than 4 days since the complaint for last raised i have not heard anything from the team even after escalating the issue.

Now im looking for refund / replacement of the unit since these issues will go on for ever on faulty device

Aparna Enterprises has always made the false commitment and making customers fool, 3 months back someone came from Aparna Enterprises Gurgaon and he changed my filters in Rs 2000 and after three months again some came from the same frenchise and said u need to take amc ofRs 5100, and finally after changing the filters he took away all the filters also although all the filters were changed 3 months back, motar was also not new and changed the old one, it was also not in packed condition, they are actually making fool of the customer s, and executive are also not transparent and charging unfair charge and I would urge to take some strict action against the frenchise.

Regards
Sajal
[protected]

I purchased a vaccume cleaner but it's not working it's motor dead after we use first time please resolve this issue.

Water is flowing out and machine getting sound.

Please solve it asap and take it High priority

We had submitted a request to repair our Eureka Forbes Vacuum cleaner. A Eureka forbes employee/engineer came to check the vacuum cleaner and said that something is wrong with the Power switch of the vacuum cleaner. It has been 3-4 months and instead of following up on our request he had left the vacuum cleaner open (screws and sections) and never returned to repair it or bring the new switch....

Recently, a problem occurred for our vacuum cleaner and we went to give it for service at the Eureka Forbes office in Shillong. It had been two weeks since we went to give it there and they did not provide any updates on our product. Later on, we had to go to the office ourselves and they said they were done with it then and will deliver it by tomorrow. The next day, they decided not to deliver it themselves and asked us to go and take it ourselves from a place they designated us to go. After we went to the place they asked, we told them to try and see if the machine is working and it did not work. On top of that they tried to extract money from us, around 1k, saying they had fixed and exchanged a part from the machine but the machine was not even fixed and it was not working. The staff we encountered were very unhelpful and disrespectful with their tone of speaking and did not take responsibility to get the machine fixed on time.

I have booked a service for two years for aquaguard magna worth of rs.11450 and a free gift was assured to be sent to me within a few days as I had received an sms stating to select the gift send through link.but am waiting for a long time but they did not send me the gift.Worst service from your end and fake promises made to me.you should be ashamed for being a non customer centric company.And soon other companies will take up the position that you are holding, moreover your ecommerce quality has no parameters.

I had purchased this water purifier last year..
It started troubling in just 3 4 months of instalation.. I complaint to customer care they came and said need service and you have to pay. I asked the same is in warranty but they force to pay.. I paid 5500 on January 21 for AmC while the machine is still in warranty they repaired and said if any problem or consumable need to change you dont have to pay any thing for next one year.. From last one month the again it has same problem.. I ask them to repair they are again asking for 5500 rs.. I am fedup pls help my no is [protected]

I am Shiva Mohan Mathur from Pune
My water purifier model Genius has been non functional since[protected]
I have lodged a complaint but till date it is not resolved
Despite repeated calls to the customer Care nothing has happened.
This is betrayal of the AMC contract which is so expensive at 6340 rupees annually
They should be penalised for not providing service support and resolution since 14 Sep 2021.

My aquaguard geneus water purifier filters need to change, I have called local support guy name is Uday(mobile : [protected]) from khammam. I have called him lot of times in last 20 days, but he is saying different stories every tine like filters are not there, staff is not there, etc..., Can you please take on priority and take the action asap.

Finally I have raised complaint via customer care and below is the complaint number which I got to my mobile :

Dear friend your complaint no. is [protected].

I have purchase water purifier Eureka Forbes Aquasure on 8th sept and after full payment done it shows deliver next day. After that it shows delivery will be delayed due to some problem.. Finally after waiting one wek has not delivered yet...i have cancelled my order after talking to flipkart customercare. Finally thre is no response and not money refunded yet. Really got bad experience about eurekaforbes.
Shame on urekaforbe services...

Sir [protected] this is my installation request number booked on sep 5 but now sept 20 no body respond no one come and installation pls respond sir...

I have taken AMC and your service engineer is demanding money for the service and spares .

He is unprofessional and even the customer service team is not responding .
very poor and worst customer service .

I'd like to get the explanation for absolutely no follow up on the complaint number [protected] that was filed on Sept 6th. I've lost count of how many times I've called the customer care, only to be told the same standard reply that it is being escalated, but with absolutely zero action.

Is this how Eureka Forbes treats all its customers? I don't understand why the customers don't even get a basic courtesy of being updated about the status of the request. Even 1% of the enthusiasm towards customer support that is shown before and during the purchase of the product is not shown for customer service after a few months.

And please don't even think of conveniently blaming it on the pandemic situation, that's no reason for not even giving us a call with respect to the progress on this item. It's nothing but pure unprofessional behaviour and non compliance to basic ethical standards.

Eureka Forbes, "Friend for Life" is your motto right? Pls try to live up to at least 1% of that claim and stop taking customers for granted the moment the financial deal is closed and product is purchased. Quite shameful behaviour indeed.

If the issue is not fixed or the product not correctly replaced under warranty coverage by end of day tomorrow at the latest, I'm going to proceed legally and will file a legal case for denying replacement under warranty of the faulty unit or repair of the same, under warranty period. I'm tired of this unprofessionalness.

Last week water stopped coming from my water purifier which is under AMC. I raised a complaint regarding this to the customer care and they assured that it will be resolved in a day or two. After 2 days I again reminded them that my problem has not been solved they told me that they have put my complaint in the highest priority and will be attended. But it’s been more than a week I haven’t received any assistance from them. Now I request to kindly return my AMC money which they have taken as they have not been able to fulfill the need.

Need accessories for the model Euro clean bullet vaccum cleaner as my accessories for the same r damaged
Plz provide me I m ready to pay the accessories cost for the same

Purchased it in 2018 and now its out of warranty. Since day one of purchase the hose pipe keeps falling out. They come.screw it back.but didn't replace the hose pipe. Now condition has gone worse. The product is out of warranty and despite raising complaints with customer care no one attends to the comolaint

I have a Water Purifier of Eureka Forbes. In March 2021 I took a 2 years comprehensive AMC. As per para 2 of terms and conditions parts are to be replaced by the compmay.
However, for the last 5 months the company has not been able to resolve the issue.
Their business partner and the company even tried to tell me, IN WRITING that the part is to be charged forcing me to quote them the relevant para of their terms of AMC.
I have paid more than 4000/ to them and received only one service so far.
The company is unable to rein its business partner.
Can some one help?.

In the month of March 2021, purchased eureka Forbes aqua guard water purifier in Hyderabad. It did not work well. Completely shutdown now. Raised compliant on 14th September. Till today no response from them. Technician not yet visited. Every day I called to custoer care. They simply escalte the service request. Pathetic service.

Service request no: [protected]

I bought AMC for 2years against my Aquagaurd Dr Magna and was promised a free gift from their side. I chose the Electric Kettle and flask among the options given to me and paid Rs. 11450 to Mr Salim (technician, Rajajipuram Lucknow branch) on 29th June.
Initially I was told to register on a website with my phone no. but the registration failed as it showed my no. not registered. On contacting about the same to the technician who sold me this AMC, he told me that it will take a week to get registered and then you'll be able to order your gift successfully but since then after repeated follow up with him and his senior Mr Rizwan, there has been no response from their side and now they are even not picking up my call. Also, on contacting the head office, I was assured a gift from Mr Madhav but it has been almost 2weeks and there is no response from him either after repeated follow up from my side.
Receipt no.: AM[protected]
AMC Order no.: [protected]

I hope the problem gets resolved asap.

Regards,
Parushri Rastogi