Eureka Forbes Complaints & Reviews

Hi, I had recently purchased an Aquaguard classic + water purifier. Before that I was using Water purifier from other company. Since there are no service available decided to change the purifier. Water is little muddy from years and all the purifiers used in recent years was giving clear water. Once I installed aquaguard the output water was same quality like well water and I highlighted to the service center. They came and cleaned the purifier but the water purity never improved. At last they provided an extra filter (Sediment) and water became clear. The problem was every 2 days the water will get stopped and I had to raise a service request and they will com to clean sediment filter Once this has become very tedious task I decided to install an extra filter (Paid extra) and still I have to call them to clean every 2-3 days.

No I have raised a refund request and been calling them multiple times. Every time i am getting a reply saying that "backend team will contact you". There is no option to escalate but to wait.

Every other reputed company filters are working with same water and they normally service once or twice in 6 months whereas I need to do every 3 days (neighbours are using multiple filters).Only Aquaguard doesnt work. Aquaguard never care to solve the problem or call. Apart from filter I spend 1.5K for external filter and my money is gone.
Refund request number: [protected]

Think twice before buying Aquagurad Water purifier. Even Local purifiers ar better than theirs.

We have been facing issues with the water purifier for the past 6 months, every month/ 15 days it stops working frequently and we had to call customer care. the product is also under extended warranty [paind around 11k for 2 years of extended warrenty]. For the last 15 days product is completely not working, have tried reaching the customer care multiple times, but no luck, customer support team lacks knowledge on the customer issue, every time they repeat the same thing "you will get the technician as soon as possible", No specific ETA.
If you can't provide the service, please refund my money paid for an extended warranty, Please don't waste my time.

My trendy nano 1000 watt vacuum cleaner's hose pipe adaptor has broken and i don find the same, so kindly provide me the same

I am a very old customer of Eureka Forbes and have been using water purifier for more than a decade now. My machine is covered under AMC.

I have relocated within Hyderabad (about 1Km from my earlier place of residence). I got a complaint number [protected] raised on 9-Oct-2021 for reinstallation and servicing. I have been following up since for someone to attend to my complain but it has not been attended yet. I received a sms on 11-Oct-2021 that a service request no. [protected] has been generated and the service is allocated to Mr. Bhandari.

But person only visited on 14th Oct and that to he did not have any spares on him, not even the pipes. The person did not even have the basic knowledge on which pipe to use for input. He just did half work that too shabbily and went off stating that he needs to get the spares. Since then I am waiting for them to come back with spares and service the machine. I have sent numerous messages to the AMC service partners but to avail.

I have escalated the matter by writing mails to ceo and deepa.customercare but there is no response from them also.

Please resolve the issue ASAP as I have paid for AMC but not getting the required service.

Local service stattion personnel of Eureka Forbes are not trust worthy as they mis-guide consumers and advice provide Miracle heavy metal remover assembly costing Rs.1995-00 as against normal eureka pre-filter assembly costing less than Rs1000-00.Complaint of one of the Eureka forbes concumer Mr Anshumala Bansal of Kolkatta is on record and states this Miracle filter assembly is not suitable for removal of Heavy metals from drinking water as it removes only iron from drinking water.service personnel os company thus mis-guide consumer which amounts to cheating.I hane replaced prefilter assembly with Miracle though Eureka service personnel on[protected] at Rs1995-00 If compalint of Mr Anshumala Bansal is correct Eureka forbes should take back fliter assemly purchased on 18-10=2021, refund money paid by me and provide normal pre-filter assembly costing less than Rs1000-00

I had purchased Eureka Forbes water purifier last year. This year I had to get the candles changed. The person who came to change the candles has tampered with the purifier now the water leaks from the water purifier. I have noticed even with my last purifier once you call the service ppl, they spoil some part inside so that we have to keep calling them.
Horrible customer service.

Date of service Request 06/Sep/2021
Service Request Number [protected]
followup reminder number [protected]

After So Many Call // Whats app Chat Even On Email Request still company service person not come to visit my machine. Even Company Charge One Time Only Visit Charge 530 still we agree to pay but no one is come to visit my Dr Aqua guard water purifier contains higher TDS. when ever we call to customer care executive they replied us for you issue Transfer to Higher Department for your best resolution till dated their is no resolutions here company sales executive also not answering by the call. I don't know why company has not sending technician to visit my machine. I don't think so if I purchase service contract and then company is not sending person then what to do this is big question Big Brand Name Eureka Forbs Don't buy

I have bought Dr. Aquagaurd Classic + Hot with product serial number – [protected], for Rs.17, 000 and this has not been working from 7th Sep.
First reported problem on 7th Sep was – Blue light blinking and no water is not coming out – I am still facing the same problem.

Your technicians have visited 3 times so far and it only works for day. On the last visit technician had confirmed that product is faulty,...

I got my Aquasure Amaze water purifier delivered online on 9th October and have been struggling to get my installation scheduled even after 9 days of delivery( the agreed SLA is 48 hours). The vendor Amazon raised the installation request with Eureka Forbes at the time of delivery. I have been following up with Eureka Forbes for over a week, over their ( chargeable ) customer care call, chat and email mode of communication. The support teams though just wind up the call promising quick resolution, it doesn’t make any difference. End of the day I didn’t get any call from their technicians for installation.
If this is the experience for installation, just wondering how the service experience would be for a product like water purifier.

I am using Eureka fobes product from last so Many years, and have no complaint. But from las 3 years Eureka fobes service person come and tell many problems in part and that needs to be changed, so you need to take amc and that will be covered in that, otherwise you have to pay seperately and that too very high cost and because of which everytime I am bound to take amc. But this time person came and told me that every time we need to change tds setter part which is mandatory, but last so many years no one changed that and he told me that you have given confirmation that it is changed.
Now Eureka fobes product service is completely fraud and try to grab money at all means
This time I have decided that I will change my water purifier and go for even local brand no Eureka fobes product.
Eureka Fobes sell their products at higher cost and then cheat people during maintenance

Sales representative have took 1000 rs extra haven't refunded yet
Could you please check with him and confirm
Sales representative name- Shashi
Ph num- [protected]

I purchased dr aquaguard nrich 27may21.
October 6 i complin my ro not working still today service centre no resolved my problem.Ro is in 1year warranty but i suffering this issue last 10 day.

I am from Belgaum karnataka. I have purchased the water purifier of eureka forbes last year on December 2020 still we have not completed one year but we are getting many problems from the product like leakage and the product is showing that the filter life is finished we have raised the complaint last week but no one has reached till now and no one is responding to this problem if they are not able to give the service properly on time and satisfy the customer please stop selling the product because we are facing many problems from last week please look to this matter

Hi team, I am following up with eureka Forbes for Aquaguard water purifier water service. I have renewed my annual maintenance contract as well. Still i did not get any proper response from company about mandatory filter service. I was following up from almost 6 months for various service requests raised through mobile app and customer helpline number. Same is escalated several times but still my complaint is not resolved yet.
I hope to get my complaints resolved at earliest. Attaching the copy of invoice here for annual maintenance contract.

Thanks,
Kedar

The due of annual maintenance date has already elapsed but no service maintenance job has been provided, nor the inner filter has been replaced. Contacted the local service provider but declined to do so .

I am from Bangalore and in 2017 I had purchased a RO+UV filter from Eureka Forbes. In 2020 October it stopped water filtering . Eureka Forbes Technician came and told that since its more than 2 years I need to replace the Candles and they replaced all candles for Rs. 5055 On October 16th 2020.
Now in 2021 October, again water filtering is stopped. Now Eureka Forbes is saying the newer candles will filter only 6000 Liters of water because there is a chip inside which will monitor number of liters of water filtered.
Now Eureka Forbes is saying I need to pay them Rs. 6200 again to replace the candles and for maintenance. Then only filter will work.
And for every 6000 Liters of water I need to replace the candles.

My question is : what is the use of buying a water filter worth Rs. 20, 000 and over that pay Rs. 6000 for every 6000 Liter of water ??
If this is the case - why they have not printed this information on their bill.
That means this company is selling 1 Liter of water at 1 rupee cost to middle class Indians.
I kindly request Government of India to look into this.

I have aquaguard geneus my product is under annual AMC.Its Service light is continuous blinking .I registered a complain at5/10/21 after 2 days technician came but was unable to fix it after that day no one came and no response from their side.Extreme poor service ☹️

Purchased Ro+Uv magna water purifier in 2019. It was good for first six months..In seventh month it stopped working when complaint was registered the technician told it will not come under warranty.So we paid and changed the filter in our cost after that multiple times the same issue was repeated so we was paying and changing filter frequently..one filter costs 5000 rs ..Now in June 2021 wen it stoped working we changed filter..Again it stopepd working in September month so technician came cleaned filter and went again on 7th October it stopped working I raised complaint on 7th October still no technician visited...worst customer service I have ever seen

Service Request [protected] not attended even after 4 time escalation. Don't know what is the use of this escalation matrix when no action been taken. My complaint was registered on 22nd Sep since then whenever I check status from customer service they always assured the matter is escalated to higher level and it will be attended immediately but still not attended. I just lost hope in them and regret why I purchase such a product from such company who really do not care of customer. I would make sure I pass the grievance to all my friends sk that they don't need to get stuck like me.
Such a pathetic customer service.

Hello All,

First, we planned and paid for AquaGuard water purifier with Copper Active + UV +RO+MTDS.
But we were misled and water purifier without UV was installed at our home in July 2019. When we identified the issue during free service visit by Aqua Guard technician, we complained to their Authorised Franchisee (Gayathri Enterprises, Kukatpally) several times. They replaced the water purifier with UV combination....