Eureka Forbes Complaints & Reviews

I took 2 years amc for maintenance for my aquaguard water purifier on 14/06/2019. I paid around 8000/- + gst for same. After register the amc no body visited our place for do the service. I can understand the covid -19 lock-down period from march to july. But i am trying to contact some body through their customer care for a service. I book the service request two more time also through eureka forbes web site. But still no response from their side. Now i am facing the water problem at home and paying additional money for get good water.

I need to either sent some technician for repair my water purifier or refund my amc amount urgently.

Product details
Component number: 14833286
Product code: gwpdreviv10000
Located at:
Amc status: ic
Product description: aquaguard total reviva wp system
Amc renewal: [protected]
Amc start date: [protected]
Amc end date: [protected]

Continuous water leakage observed in the RO enhance water purifier. A few days ago, the agent installed a new filter and within a week, leakage is observed.

We have purchased a vaccume cleaner long back nearly about more than 20 days back but so far no body has turn out for demonstration of how to use it was promised us that next day the person will come please look into the matter

Dear sir,
I would like to draw your attention towards your staff behaviour, i was thinking of buying vacuum cleaner from sometime i found your advertisement on fb on sunday[protected] so i gave my details, got a call and a person name pradeep kumar singh and he came and showed us the demo.
He asked me to buy the product so i told him give me some day time will review fully and will order he started forcing at the same time .I told him that will cal him so he told i have a closing tomorrow so please buy it by tomorrow, i told him ok will look into it.
Next morning 10a.m. he started calling it was my time to go to office i didnt received he called for 4 times between 10am to 2 pm, i didnt received and was frustrated i didnt reviewed for the product and he will start forcing as done in my house on visit.
Today[protected] again called from a different no and a different person, he told me sir what did you think about the product i told him sir what will i think you people stated calling early morning 10 am and calling again and again, the person pradeep kumar singh was standing there only and took the call and started saying sir demo is free if charges have been put than you people may know, we are person if you see the products you need to buy it, we are not for demos and so on .
sir i request you to take your charges but dont send cheap people .
i want a product will review it and if satisfied will buy it i am not here to see the closing of the sales person .
please do reply what the company thinks about the behaviour and will the company take any step .
i am still ready to pay the demo charges .
Gaurav Sah
Jamshedpur
Jharkhand
contact no
[protected]

Brought a new water softener from eureka forbes and its not working after a month o[censored]se and i have been chasing after the service center for the repair of it but no one is attending the product for repair.

I purchased dr. Aquaguard water purifier from eureka forbes website on 11th aug 2020, i received a defect piece with sensor problem, next day we came to know that maintenance cost is 5800rs from technician at the time of installation. But sales person misguided about maintenance cost and told that maintenance cost comes below 2000 every year & after that i raised a request on 12th aug 20 to return that product & refund amount as per company...

I had purchased a Vaccum cleaner model trendy steel against bill dated[protected]
This Vaccum Cleaner is not working since january 2020, i had made several complaints on customer care number : [protected]
complaint no. [protected] dated: 07/02/2020
[protected] dated: 23/02/2020
[protected] dated:[protected]
[protected] dated: 21/07/2020
[protected] dated: 06/08/2020

complaints on mail ID of company was also registered at deepa.[protected]@eurikaforbes.co.in from my mail id : anu[protected]@yahoo.com

despite lodging so many complaints neither the vaccum cleaner is repaired / replaced.

now again today i have registered a complaint ref. no. is
[protected] dated: 29/08/2020

Since 6 months i have chasing this company to get the issue resolved but nothing has been done so far, .

I hereby require refund of my purchase amount with immediate effect

Thanks

I have purchased one aquaguard geneus dx ro+uv+uf+tg in dec 2019 and the pain started.

1. January 20 : 1st complain logged with no error.
2. 25 feb 20 : 2nd complain logged : no water
3. 16th march : 3rd time complain logged : no water
4. 18th april 20 : 4th complain logged : no water
5. 27th aug 20 : 5th no display no water

The above record shows that the product is defective.

The eureka forbes aquagurd gineus dx was purchased by my father who is more than 75 years old and stay in siliguri.
I request the concern company to return it back and refund the money.

I paid for a mop n vac on 14 Aug 2020 for rs. 20990. Attached is the payment receipt. This was a prepayment for delivery on 22 august, 2020. The product is not delivered yet. When I called the nos given, I only get a call back from the call center assuring me of the product. But no news from their local offices. Days are going by. I need to know whether I have been duped off my money or there is a delay in the delivery.

We took Eureka forbes water purifier nearly 10 years back. We pay AMC of rs. 8000 every 2 years. They will change all filters twice and will replace any part if damaged within this 2 years. They changed the filter candles while paying the amc on aug 2018. For changing the 2nd., time as per amc. rules, they are saying that they have already changed our filters 5 months back, which they didn't do at all. We wrote to customer care, call customer care every 2 days. The reply will be we are talking to the business partner regarding this issue. The dealer of our district ie, guntur say you can raise this complaint to who ever you want, I won't change . We trusted the brand name eureka and paid to the dealer whom they appointed. Now can you help me in getting justice. We wrote to customer care of Eureka Forbes to check the bar code of our filter candles inside our water purifier to know when they have been replaced. The dealer has to show the proof of replacement, even that they are not doing. We have been totally cheated by genuine company like eureka forbes.

Dear sir/ madam,
This is to introduce myself as a costumer of eureka forbes ro. My mobile no. [protected]. This is to bring to your kind attention, how much i have suffered due to the irresponsible behaviour of the costumer service provider of eureka forbes.
I have been siviourly cheated by socalled service technician of eureka forbes. The technician took rs. 9000 from me in the month of march 20, as service charges. However he did not replace the required parts even the candels in my ro was also not changed. For which i suffered and couldn't use my ro. There was no water coming from the ro. He continuously cheated me since then. After multiple requests he took away my ro to his service station, and after that he is not responding nor giving me back my ro. Even after so many calls he is not at all responding and only taking time. On the other hand inspite of spending money i am unable to use my ro which he had kept at his place. This is nothing but harrassing the costumer in the name of service provider.

Hope you will understand my plight and do the needful please.

Thanks & regards

Akhila prasad satapathy
[protected]

We have a eureka forbes smart uv purifier at our home. On 09/12/2018, we purchased a two year amc. However, no servicing of our purifier including a change of filters has been done in the past one year.

Considering that i am entitled to 2 periodical services per year, i lodged complaint on 21st august (Service request number : [protected]). However noone has attended to us till date.

Please look into the matter as it pertains to health of my family.

Chinmay
Nagpur

Customer i'd: [protected]

Contract receipt no: [protected]

Very importantly the work is done at the right time.

I have purchased the product from the Eureka Forbes sales person who visited my house on my request on 8th August 2020. He has promised me that there is 30 days money back guarantee from the company which even I have seen in their site.

https://www.eurekaforbes.com/return-and-replacement-policy#:~:text=30%20Days%20M...⇄ original%20packaging%20for%20a%20refund.

However, the product has developed problem(s) from the 4th day o[censored]sage like water leaking from the unit and low grade plastic quality which I didn't like. Also, to be noted that I have been made to purchase the product without looking into it. After all this, I have raised a complaint ([protected]) with their customer care. My calls are ignored now by the sales person and the customer care are of no use to me as they just escalate the issue which is again proved to be of no use.

The vacuum cleaner just stopped operating when in use. The details of the equipment are as follows:

Date of incident: 22nd August

Date of Purchase: 01.07.2020

Purchsed via amazon, sold by Hardtrac computer services pvt ltd, Bhiwandi, Maharashtra 421302.
Invoice Number IN-BOM-5048

Product Model: EUREKA FORBES QUICK CLEAN DX 1200 WATT VACUM CLEANER FOR HOME WITH FREE REUSABLE DUST BAG( RED) [BOOF3ABSXU(EUREKA GFCDQCLDX00000)

Received this watch as free gift from eureka forbes co. After i bought a dr. Aquaguard water purifier. Its a fake watch... Lodging a complaint herewith for the same. I know and i have rechecked what the original watch looks like and they have delivered a fake watch. Provogue is a brand and there is no logo on it.. Please check what an original watch looks like along with the images attached.. You can see there is no logo on the watch.
I have checked it on the provogue website about how the watch looks like and the watch which i have been delivered is a fake watch. This is unacceptable. Either dont gift one, and if you want to send a gift then send a proper original one. Is the original provogue brand aware of this?

Sandeep a

Bought a new aqua guard from eureka forbes in dehradun, which turned out to be a faulty piece. During installation there was a water leakage which could not be fixed by the company technician (Sent by mr dinesh lakhera, service center rajpur road, dehradun). After repeatedly asking the technician to not open the aqua guard casing (Which would void the warranty), the technician went ahead and did it anyway. This did not fix the issue and he refused to offer a replacement. His supervisor, mr dinesh lakhera, sent another technician who could not fix it as well.

Currently the water is leaking profusely and i have lodged a complaint with eureka forbes ([protected]) to send in a new replacement with a technician and install it asap.

Attached video is of the technician opening the casing despite me asking him not to.

We have been complaining about our RO not working properly and no technician can solve the problem and now our RO is completely shut. They come check, go and do nothing.

I bought two products from your company. First in 2011. In 2012 when I changed my house I requested to reinstall in my new house but no one turned up. I waited for 4 years after raising several calls with the customer care. My phone number given that time was [protected].

Then in 2016 I bought a new machine of Eurekaforbes. At that some came and install the machine. But after that I changed my house in 2017. But from that date to today my order to install is still open. The phone number given at that time was [protected]. On 16th Aug 2020 I called up customer care asking to change my phone number to [protected] but they are not changing the number. Meanwhile I have moved to Hyderabad and below are my details :-

Name Mohemmed Fasih uz Zaman
Address :- Plot no 47, Roshan Colony,
Vettapally, Faluknama, Pin 500053
Phone number [protected]

I checked the machine is working, it just needs some basic service and installation. I bought the machine from my hard earned money, won't allow to get wasted this time. Will do everything to make use of the product. I bought Eurekaforbes machine because from childhood in my home I saw it.

Please help.

Thanks and regards
Zaman
[protected]

Hi, i have purchased aquaguard reviva nxt ro water purfier from your franchise on[protected] and the 1st amc free service got completed on our request during feb 2020.
And now the 2nd service is pending from june 2020. We tried to contact customer service from june lot of times. But due to jantha curfew i can't able to get it done.
We request you to make arrangment to complete my 2nd service at the earliest. Now the water taste become poor.

From venus ro systems, ch - bill no.in[protected] dt.[protected]
By arg agencies
P. Anand