Eureka Forbes Complaints & Reviews

I have placed a return/refund request for aquasure ayush 400l cartridge which costed 799/- inr. It was told that refund would take 7 working days. It's over 1 month now and yet no refund is credited to my account. I have tried to contact the helpline number but i am just told by eureka forbes executives that refund is credited, but it is not credited till now. When i send the mail i am only getting replies that contact the customer care, and when i contact the customer care they say drop a mail.
The customer care executives said that the transaction was successfull at 14th july 2020.
They have shared the utr number of the transaction with me, but my bank statement shows no credit at all. I am attaching a screenshot of my bank app showing that there's no transaction on 14th july 2020. Utr number was given to me on the phone, but i am attaching all the email exchange i had with their team.

Below are the details:
Order id :[protected]
Customer id: [protected]
Reference number: 24287
Given utr number by eureka forbes team (But not refunded): utr[protected]

Please help me with this.

Dear Sir / Mam,

This is to inform you that I have purchased an Aquaguard 7-8 months back from the Malda Dealer of the West Bengal.

It's very unfortunate to inform you that within this period of time 15-16 times your engineer visited my home for the servicing. Few times once per call & few times multiple times for a single call.
The machine is getting break down on its regular interval.

It may happen that water of my home's area is not suitable for this type of machine. As a result it gets breakdown on regular interval.

I have made request many times to your engineer to replace the machine but they have refused me, I have made called multiple times to your call centre and astonishingly they couldn't find my data by my registered mobile number. But if I am telling them the request I'd then they could manage the data somehow.

I have 98 years and 72 years old senior citizen in my home, I have 5 years baby in my home. You can understand easily that without water how difficult it is to pass a single day. Even it was more difficult to face the situation when they continuously scolding you for making a purchase decision of the Aquaguard.

I have made request directly to your call centre on 1st July & 22nd July but alas after the first call from my side, I expect a single call from your team as a proactive approach. But again I am hopeless as the result is same as your local team.

I am expecting your deep involvement & taking the corrective steps to keep the company's good reputation on our mind.

I am afraid by thinking when the machine go beyond the warranty, it's really will be a horrible experience if you do not involve and give us your best possible resolution.

Regards

Ganesh Sodani
Pritikantha Banerjee
Registered Phone : [protected]
Malda, West Bengal
Pin -732101

Hello,
I purchased dr aquaguard genesus utc on 4 july and the installation happened after a week, post which there was water leakage.
I logged a complaint - [protected], on 15 july
Ever since i have been following up with your customer care team, who on every call says that my ticket is marked high priority and will be resolved the same day.. And apologise due to the delay owing g to the covid situation.
I was patient enoug and gave the benefit of doubt, but when i placed an enquiry for a new vacuum cleaner the agent turned up in my door step within a few hours..
I have been using aquaguard since nearly 2 decades and never had such an issue. Inhave our based the top end model from your catalog and have never been able to use it.
Hoping to get a resolution soon.

Tuesday 21 July 2020, raised customer complaints for aquagaurd water filter motor not working. But the complaint has not registered in system. After follow up, Thursday 23 July service man came. When we have him, he just left without attending the issue. The service is always poor start from beginning. Please consider customer complaints. Water is getting leaked days together. Customer value need to be taught to Technician.

I have bought a NANO RO water purifiers which is with in AMC. Within this AMC period I am requesting for a service (service request No.[protected] & dated 16.07.2020) as the water flow was very low and the water-tap was not operating properly.After repeated time request the service engineer call me after 10 days . within this time we have faced great problem as water is very essential things and in this covid 19 situation we are worried to drink outside water.Any way when the engineer called us he said that the water flow problem was because of damage of water filter but he was asking for further AMC renewal for changing the filter as the AMC contracts end on 20.07.2020 and demand for extra money on water tap changing. I am trying to explain him that when I was logged my request then the product was within AMC. But he do not care me.
Why do we renew our AMC contract when we do not get service in our problem?

I took amc in the month of may and requested to change filters post covid relaxation, the engineer told he will visit and no one turned up till today even after 5-10 calls.

Complaint number :- [protected]

Its been more than 2 months of reporting complain but nothing happening at all. I understand the covid situation and all are going on. But water is an essential things and i[censored] guys are doing that u have to aware of some common sense not picking calls and saying it will fixed today and that happening more than a months now.. Seriously guys i never thought of doing all this stuff but its hard as i am bare to need u guys to fix this.

I purchased ur machine and from that day every time there is a problem
People repair and again there is a problem! I want my money back or replace this with some or the other machine
Name : poorvi somaiya
Email : poorvi. [protected]@gmail.com
Registered mobile no : [protected]
Location : ahmedabad

Magna machine is horrible! Refund or else replace with other machine

They repaired on 18july at noon and again at night problem! Guy comes again repairs at 730 pm

Again on 19th problem

20th guy comes repairs at noon and now at evening again there is a problem!

I had taken an amc from apex service centre for my aquaguard enhance ro when they first came for installation of my new ro. The technician claimed to be representing aquaguard and was sent by the authorised service centre. I made the payment and have been regretting ever since. Recently i filed a complaint for water leakage on 12 july 2020. The lady at the phone said that the technician would attend to it in 24hrs. It has been 5 days now and no action has been taken even after repeated follow up. There is absolutely no accountability by apex service centre once the amc payment is received. Eureka forbes is equally responsible to tie up with a fraud company which is using eureka forbes' repute to entice customers to buy an amc. Eureka forbes should blacklist apex service centre and not use its installation services if it cares about its reputation. There are already many complaints on this company. Not sure why eureka forbes is quiet on this.

I have purchased aquaguard reviva 50 ro from h. B. Enterprises, azamgarh (U. P.).in first week i have faced leakage problems in this ro. Many aquaguard engineers visit during covid19 period for solve ro leakage problems. But they failed to solve the issue. All engineers don't follow the rules and regulations during covid19 period. From first day i was telling to h. B. Enterprises owner for replacement this ro but they deny and don't pickup my phone many times.

We have purchased the aquaguard superb water purifier just 10 months ago and from 2 days onwards our water purifier was not working and we have logged an online complaint today the technician has visited our house and asked to change the filters and he demanded to purchase the filter from him only and also the cost he claimed was 5500/- which is too much and we requested him that we will buy the original spare parts and asked him to do the service. But he denied and demanded to purchase from him only and went away leaving us alone. But at the time of purchase they have said that the service will be done at all the times.
The technician who attended and demanded was Mr Ratna Kumar: [protected] from Guntur. Hence we request you to resolve the issue.

With in 2 weeks of water purifer maintanence including filter changing, water purifer is not working

Dear concern,
My client id is [protected] and component ids are 33066242, 33066250, 31927980.
I am facing problem of lack of water in my office due to non performance of your product (Eureka forbes, r. O water system) since 15 days. I have lodged complaint but didn't get any solution yet.

I am buy a new product on 11.07.2020 installation done but how could i know my water purifier is work properly & how to use.
I need demo please send us your representative to give us demo

All details mention below

Eurekaforbes eurekaforbes
Dear mr. Fazal abbas,
Thank you for shopping with us. We would like to let you know that we have received your order:
Order id : #[protected]
Ship to party customer id : [protected]
Sold to party customer id: [protected]
Order date :
[protected]
Shipping destination
Mr. Fazal abbas
House no: 2nd floor
Majid manzil
90, collin street
Landmark: kalanga bazar
Kolkata, west bengal, 700016
India
T: [protected]
Billing address
Mr. Fazal abbas
House no: 2nd floor
Majid manzil
90, collin street
Landmark: kalanga bazar
Kolkata, west bengal, 700016
India
T: [protected]
Mobile number
[protected]

Email id
[protected]@gmail.com

Est. Delivery date
[protected]
Employee code
9105448
Product qty price
Dr. Aquaguard classic+ with booster pump water purifiergwpddclpb20000 dr. Aquaguard classic+ with booster pump water purifier
Gwpddclpb20000
1 ₹12, 990.00/
Assured gift : "1" provogue watch item subtotal :₹12, 990.00
Paid by : airpay -
21397868 discount :₹0.00
Order total :₹12, 990.00
Assured gifts applicable only on purchases made above rs 4, 990, will be shipped to you separately in 2 weeks. *t&c apply.

We will email you once the product is shipped.

To track your orders, please click here

Note: delivery timelines may get impacted owing to covid-19 situation.

In case you have further queries, please feel free to reach out to us on[protected] or mail us at [protected]@eurekaforbes.com.
Warm regards,

Team eureka forbes

My purifier was not working properly for which we have raised a complaint on 8th of june 2020 and after n number of follow ups one technician turned up with lot of difficulty, did something and it was working for one day and from next day it stopped working. Raised another complaint followed up n number of times again and with several follow-ups finally one technician turned up and did something, again it stopped working from next day onwards. This time it has already been almost a mo th, following up everyday through phone, through twitter, yet no response and playing the victim card citing reasons as covid-19. Pathetic after sales service.

. I had a 2 years ro service contract with your company with details as below :-

1. Customer code : [protected]
2. Valid from / to : 25/06/19 to 24/06/21
3. Contract receipt number : 831
4. Amount paid : 8000 rs. /-

Last month my ro service was scheduled but none of your service partner contacted me even when there was no lockdown. When i contacted them personally they told me that this agency from which i got the service contract is no longer linked with eureka forbes and some other agency has been assigned by eureka forbes to carry out their operations. However, that new agency has not yet contacted me till now.

I just want to know what type of service is this. At the time of signing the contract i was promised the best service experience but is the service experience you promised. My 8000 rupees are in vain as i don’t know whom to contact and how to contact. I am facing mental stress and harassment because of all this nuisance.

Hi,

My customer number is [protected]. Currently my water purifier is under breakdown. I have raised amc on 18th june 2020 for 1 year paying amount rs.4600. Contract number: [protected]. Before raising amc, i have checked with the company's customer care, if people will come to my home for servicing and i was assured yes, post to that i have given amc.

With 1 month have gone, no one is coming to do servicing. I request concerned authorities to refund the amount if they are not able to do servicing.

I have called customer care again two times and found that they are not responding.

Request you to refund the amount

I have raised a service request but didnt get any response from them. I have bought amc for the product in january. But till now regular service also not came.

Now i have a problem so i raised a complaint. And no response.

My amc also waste of money.

I have amc for two years since 6-6-19 till 5-6-21. My customer code is [protected]. The contract receipt is[protected] dated 29-5-19. I changed residence on[protected] and the dr. Acquaguard was re-installed by the persons from mr. Selokar wo signed the contract receipt, at the new residence "flat 201, building 3a, ashok astoria, govardhan gat 2, gangapur road, nasik 422222, near gangapur village. I am contacting mr. Selokar, (Who signed the contract no.[protected] dated 29-5-19), since last 4-5 days but there is no response. The servicing is not done since 19-2-20 now more than five months. Hence i request you to do the needful and see that the servicing is done immediately.

I have already complained about the above issue to the technician.In his arrival, the problem didn't occur but as soon as he left, flow of water started again. Hence, even after reporting, the issue didn't solve.Kindly provide me a senior one to solve the issue.This issue has been occuring since March 2020.
Customer Code-[protected]
Customer Name- Beethi Manik
Model no. - NRICH HD GREEN RO
Mobile no. - [protected]