Evok — Mason Sofa peeling problem and no response from customer care as well service and sales team - seccond time in row

Address:

Bangalore, Karnataka

This is with immense pain and agony that I am writing this complaint. I purchased Mason sofa 3+1 in January. Please find the commodity details below: order no-1016SO/13-14/001041 Customer Name: Praveen Pattanashetti Contact no - [protected] Store - Evok J.P Nagar Bangalore. Old CALL LOG NOUMNER - MJ1964 Even before the completion of one year, the leather material on the sofa was getting peeled off automatically and was forming cracks all over. so logged complaint and it took them 3+ months to get rectified first time with too many follow-ups. The problem repeated again, so logged complaint 20 days back, still no response, in-spite follow-ups, now they stopped answering calls and mails. Even had complained several times at the store and did not get any proper response. As usual only sales minded. This is very much disappointing that such a costly product from Evok will be such a poor condition as soon as within one year? Is this something you do planned? We need justice to the hard earned money we have given you to purchase this Sofa set. Even after continued visits to Evok store and phone calls to store manager, sales, customer support, we have not got any response to rectify this. We need a solution to this problem by getting the Sofa set replaced. Please understand that, we feel very bad to have this sofa set in such an ugly state right in front hall. We request you to understand your consumer/customer and do the necessary arrangements and find solution. PS: Based on the Internet search it looks its product id defective, because found so many complaints in the context, few are highlighted http://www.complaintboard.in/complaints-reviews/evok-furniture-hindware-home-retail-pvt-ltd-l163038.html http://www.consumercourt.in/product-services/140128-evok-hindware-pathetic-mason-sofa-support-service.html https://www.consumercomplaints.in/evok-evokhindware-pathetic-mason-sofa-support-...⇄ https://www.consumercomplaints.in/evok-b104706 https://www.facebook.com/permalink.php?story_fbid=[protected]&id=[protec...⇄ I had also raised the complaint in consumer forum and link are (old)– http://www.consumercourt.in/product-services/140128-evok-hindware-pathetic-mason-sofa-support-service.html#post541122 http://www.consumercourt.in/product-services/75123-evok-hindware-pathetic-evok-furniture-support.html#post527294 Thank You, Praveen