eWebGuru — suspended my services and asking to switch another plan

Address:Bagpat, Uttar Pradesh, 250609
Website:www.vanjaksh.com

Dear Sir/Madam,

I am a customer of ewebguru.com from last 7 years... But every time when they renew... it becomes non working... in terms of building website... and when I called him they every time ask me to generate a ticket and take approx 7 - 15 days to reactivate it properly... But this time when I asked to do so then the employee of Ewebguru.com gave me time of 15 days at that time my c panel was regular showing that my account is a trial account but I have done the payment 2 days earlier from the due date... after they had played a game like all call center by transferring calls to each other... after that they have suspended my account and mailed me that my account has been suspended because of IO load... But my monthly clicks are not more then 100-200... after that when i ask the solid reason then they told me to go through VPS hosting service...It simply means that they want to sell their Plan... after that I ask for refund and they replied that we can give you only refund of webspace not of webdomain... Now my website is not working and I dont have backup too... for transfering other company is also asking full payment...
I have complete Chat records, Call recordings and ticket chats...
please tell me... Is this a customer?
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Eweb guru is making false commitments in order to trap customers. Once they grab business they ask to pay for the services which was supposed to be covered under the price paid.

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    Baghpat
    Uttar Pradesh
    India
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