Ex-Servicemen Contributory Health Scheme [ECHS] Complaints & Reviews

Dear sir, iam son in law of p l krishnaiah rank havildar (Retd amc) army no 13927952a. My father in law met with a cardiac arrest on 13/06/2017 at 5.30 am, we rushed him to madras medical mission at chennai in a emergency situation, where he was hospitalised and got discharged on 26/06/2017 during the hospitalisation period he incurred an expense of rs.2, 01, 913.

Due to emergency we couldn't take him to echs empanelled hospital.

Know when we are trying to go for reimbursement at echs hospital at avadi chennai, we are not given proper information about reimbursement, we have approached the co of echs avadi but no proper response, when ever we go with the documents asked by them but they are again asking for a new document. We are totally help less. The deceased person does not have any other source of income other than pension. Kindly requesting to solve the issue.

Hi sir/mam... My father in law admit in tongya heart and general hospital c scheme jaipur for aortic valve replacement (Avr) through echs. Last 3 days patient continue admit but still no advise for plan of surgery. Although patient all parameters and investigation are normal. And patient diet not available by hospital. Diet are purchasing by us. This is abnormal conditions for us. So i want to requesting to investigate all matter and take action against tongya heart and general hospital c scheme jaipur. Director dr prakash. Withdrawal this hospital to echs panel.

Present oi/c col mohapatra is inefficient to look after the echs balasore state odisha for following reasons :-

1. The ratio of civilians to ex servicemen is more.
2. He is not following the yojnas and planning of our honourable pm narendra modiji.
3. No toilet is available. Whatever toilet is there even dog will not pass there.
4. He has told me we do not have computer to read the echs card and the staff at this centre are not capable to verify the registration no of the echs card.
5. Yesterday (19/08/2017) i came to his office at 01.20 pm that time he was playing wid his mobile.
6. Please change the officer in charge.

Today i visited the sonipat polyclinic for some work and i asked the toll free number of echs from reception and surprised that they don't know that. There is more laughter part of the story is that receptionist send me to the oic room for same. When i asked the oic same thing he also doesn't know. Despite accepting his mistake he starts giving me lectures on unknown topic. His behaviour is rude and not proper for a organisation head. I request u to give directive to all polyclinic to display the toll free number on display board and advise oic to be polite and humble.

Dear sir,
I would like to draw your attention towards the humiliation we experienced in echs polyclinic shakur bastia new delhi in last two days, on 12th may 17 when i reached in polyclinic shakir basti along with my mother for collecting mediclame's we came to know that none of the doctor is available so we can't get mediclame's we have to come again next day, my mother is approximately 80 year old and unable to walk her own. Today ie 13th may 17 we reached at 1100 hrs for the same purpose, got no-116 in room no-3, dr col s. S gupta was attending the patients we waited for five hour for our turn but dr col s s gupta refused to attend us because his duty time was over at 0400 pm we requested him many time saying that we are here for the same regular mediclame which we had last month but he didn't listen, we approached to oic col b s basaron but he failed to help us. At the same time dr monika deswal was attending the patient in room no-5 and got free well before time. She saw us waiting outside but didn't she help. My self along with three other patients no-113, 114, 115 waited for five hour in 42* celsius temperature but dr had no mercy to wait ten minutes extra. Oic was help less. We didn't understand whom to contact, i found this website through google and writing your with hope. Kindly do something so that we might not experience this humiliation in future.
Hoping for positive response/reply
Thanks & regards,
Sanjay sharma
Mother name pushplata sharma
Service no-1590608
Mobile no-[protected]

Dear sir,
Refer to my complaint id[protected]e) which was submitted in feb 2017. despite my requests and reminders col. r. malhotra has not replied to my complaint. my call on his mobile has not been attended.
As mentioned earlier in my complaint that i had personally discussed my problem with him in feb 2017 during his visit to echs noida. this complaint was made in the presence of col. sen oic noida echs. surprisingly, he has also not been able to address my complaint.
Should this be the attitude of our esteemed organisation while attending to complaints of veterans. kindly, let me know as to what the echs organisation is doing to solve my problem.in case no reply is received, i will be constrained to refer the matter to higher authorities.
Hoping to receive your reply.
Thanks
Col. subhash chander baghla (retd)

Respected sir,

My grandmother is a patient with gall bladder resduial stones and we perform operate like ercp and opendlu operate from hartej hospital amritsar through echs tarn taran, . Now the time of perform t tube remove from amritsar hartej hospital, but we face many of bad behaviour on the situtaion of patient attendent whn i move to echs office for got allowance for going on amritsar to do removoal process of t tube ECHS staff access me very bad behaviour even dr navdeep singh dr of general medicine for it all.the Behavior of the ECHS staff and the officer except doctor was not tolerable by common man. They are treating me and grandmother patient as baggers. we have floated Amritsar many time. I can tell you the full story but before that please tell me your Ex-servicemen Movement can help us not only me and my grandma but also hundreds of surfers who can not write to you. kindly give me time so that i can talk to you on phone.

With kind regards

Attendant...
Bhagwant singh
echs tarn taran

Dear sirs,
I and my wife are registered members of ECHS and presently receiving health services from Dehradun clinic. My wife is under treatment for acute RA (Rheumatoid Arthritis).
For past over three months most of the regular prescribed medicines are not available across the clinic counter. I have approached the Officer in charge of the clinic but to our utter disappointment he raised his hands in expressing inability to do any thing in this matter. He said he could do nothing more than place demand for the medicine with controlling Military Hospital!
Needless to say that we are insured under the scheme and the denied prescribed medicine are costly that pinch my pocket.
I believe there are more member patients who are facing this problem.
Regards.
Yours sincerely,
VKS Rawat
250036 Ex WO
ECHS member No: PN0026670

Sir,
I have been diagnosed ckd/3b patient by nephrologists of kailash hospital noida. My serum creatninie was very high as on[protected]Serum creatinine as 2.36). However due to carelessness of specialists, i was referred to nephrologists only in sept.2015. The specialist dr m. D. Sharma prescribed lobun forte cap and other medicines. Since this med. Was not available in the pharmacy at ech noida, i was given alternative med. Cudo forte cap on the recommendation of the same specialist. Most of the time both these medicines were not available. I was told that these medicines are not in the prescribed list of the echs. I requested the oic to issue me the generic medicine. Since there is no specialist in the echs noida, they could not decide as to which alternative medicine can be given, hence no med. Was issued. However, sometimes they would do local purchase and give me med. For 10 days or 15 days. Balance, i used to purchase from the market. I have visited both afc and rr hosp. None of them have been able to help me. For the last few months, i am spending rs.[protected] every month. No reimbursement is being done. Both ifc and oic noida have shown their helplessness in the matter. I had apprised col. Khullar, registrar afc during his visit to echs noida in jan 2017, and he promised to look into the matter but so far nothing has happened. The recommended medicine has been very useful and my clinical conditioned has improved a lot. Now except serum creatinine all my kft parameters have become normal. Serum creatinine has also come down to 1.43 which is steady for the last 8 months
Sir, i am not in a position to purchase ctc med. Worth rs. 4000/- every month. Kindly arrange to provide it in echs noida or arrange to reimburse the amount spent by me. We joined the echs with the understanding that our medical treatment will be free. To start with conditions were alright but gradually things are deteriorating. I am an old veteran aged 77yrs. I am attaching the prescription and lab. Reports for your perusal. Thanks.

Ic 22517l col subhash chander baghla (Retd)
Echs membership no. Oa[protected]f0066
Mob; [protected]

This is an exserviceman from bangalore trying to contact help line since one hour but unable to get connected, i had done cataract operation 3 yrs ago now i have too much blues in my both eyes, i can. Came to devi eye hospital bangalore which is empanelled under echs. They told me to get laser cleaning for which asking rs.1093 per eye, do i need to pay this amount? For confirmation i tried to contact helpline but no response,

Name –Nandan Prakash Sitaram.
Naval Rank -Ex-LEMP Service no-171005z
Date of joining in Navy-Aug 1988.
Date of Retirement -31 October 2003.
Officer in- charge Dated: 10.Oct 2016.
ECHS Scheme.
SUB: I HAVE NOT BEEN ISSUED ECHS SMART CARD OR NOT GETTING MEDICAL ALLOWANCE SINCE 2003.(13 YEARS PASSED )
Dear, Respective sir,
I am a Navy retired sailor, living in Nasik (State- Maharashtra).
Sir, in Oct 2003, ECHS was newly founded & our releasing batch was ready to become a member of ECHS.
After all, the membership payment was deducted from our finial Accounts. After became a member I am not getting Medical Allowance .or not Issuing ECHS Card also.
After came to my home I filled all those forms and posted the same to ECHS HQ in 2003 .Since 2003 I am not getting any medical allowance nor issued ECHS Card also.
I posted many complaints on ECHS complaints cell. But still today not received any reply from your office.
It is my humbly request to all those concerns please do something. Because I and my family not getting proper medical treatments. I am not able to pay in private hospitals.
Today, “I am requesting with joined my arms” please do the needful.
Yours, Badly Suffering sailor.
Prakash Nandan. (Cell no [protected])
My mail id [protected]@rediffmail.com, /prakashnandan07gmail.com.

Name –Nandan Prakash Sitaram.
Naval Rank -Ex-LEMP Service no-171005z
Date of joining in Navy-Aug 1988.
Date of Retirement -31 October 2003.
Officer in- charge Dated: 10.Oct 2016.
ECHS Scheme.
SUB: I HAVE NOT BEEN ISSUED ECHS SMART CARD OR NOT GETTING MEDICAL ALLOWANCE SINCE 2003.(13 YEARS PASSED )
Dear, Respective sir,
I am a Navy retired sailor, living in Nasik (State- Maharashtra).
Sir, in Oct 2003, ECHS was newly founded & our releasing batch was ready to become a member of ECHS.
After all, the membership payment was deducted from our finial Accounts. After became a member I am not getting Medical Allowance .or not Issuing ECHS Card also.
After came to my home I filled all those forms and posted the same to ECHS HQ in 2003 .Since 2003 I am not getting any medical allowance nor issued ECHS Card also.
I posted many complaints on ECHS complaints cell. But still today not received any reply from your office.
It is my humbly request to all those concerns please do something. Because I and my family not getting proper medical treatments. I am not able to pay in private hospitals.
Today, “I am requesting with joined my arms” please do the needful.
Yours, Badly Suffering sailor.
Prakash Nandan. (Cell no [protected])
My mail id [protected]@rediffmail.com, /prakashnandan07gmail.com.
A LOT OF COMPLAINTS POSTED BY ME, BUT DID"T RECEIVED ANY REPLY TILL TO DATE.

My father nb/sub. Bhagvan pote (63) suffering from kidney failure. Suddenly fissula stopped working so we did angioplasty to remove blockage. After discharge we had observed swelling and bleeding, so we had came to command hospital. Dostors from command hospital not taking that much of care. Providing us the reason as nephrologists is not available we cant do anything.
Impanelled hospital rubi hospital stopped services form echs saying we not received payment.
We asked for ambulance to shift patients to another hospital, they said we can't provide.
I had called ambulances stated on board nobady received the call.

Their is need to improve the procedures.

For the ex-serviceman service in not proper.

No one available to take quick decision for the admission (Mostly not admitted).

Only mentioned as 24×7 not working as such.

Please do needful. You can call for any assistance [protected].


Thanks,
Vinod pote

My father sh. Sardar singh, ex-sergeant indian air force was taken in emergency to fortis hospital vasant vihar, new delhi on 04.03.2016 early morning due to cardiac arrest. The moment he was put on bed in hospital his heart beat stopped and blue alert was announced in the hospital. He was on ventilators for 6 hours and same day evening he was shifted to max hospital saket as the fortis was removed from echs empanellment.

This was duly reported to ms. Sunita echs polyclinic, afs tughlakabad in afternoon.

As fortis hospital was removed from the empanelled list of echs, we have paid the hospital bill of rs. 72, 779/- to fortis.

All required claim documents for the same was submitted duly on 14.03.2016 but despite of several visits and requests the claim was not processed till 04.04.2016 by echs polyclinic, afs tughlakabad. Even after issuing the claim no. On 04.04.2016, the dealing clerk took another 20 days to upload the documents causing undue delay. On 18.04.2016 i reported this delay to adjutant of the polyclinic.

Today on follow up, i was informed that the claim has been approved for only rs.23, 000/- having a deduction of almost rs.50, 000/- for no reasons explained.

My appeal is that the soldiers who put their lives on stake to protect us should not be harassed like this on what basis echs has deducted rs.50, 000? Fortis was under echs panel, we had no information about removal from list... Secondly, it was an emergency case not a normal or routine medical treatment.

If fortis would not have removed from the empanelled list, echs would have paid the hospital in full, then why not now in this emergency?

I humbly request you to kindly look into this matter and get the justice done to reimburse the entire amount of rs.72, 779/-

Claim no. Is 5025182 dated 04.04.2016.

Hope we will get justice.

Thanks and best regards

Jitender singh
[protected]
[protected]

Respected sir,
with due to respected and humble what i would like to inform you is to that i ex army mr subal rabi das no14241788 my echs cell in agartala tripura west, i am facing very critical problem, 30/3/16 of this months i got fracture in my leg body so, i did treatment in private hospital my total bill is 12300 some like that. so, sir how i will get return back my money my mobile no [protected] [protected] sir kindly look in this matter

Col RK Pradhan is the name of OIC ECHS Bhubaneswar.
I had a Road Traffic Accident on 16/08/2015.
I was in lot of pain and was unable to stand up.
My friend took me to a Hospital (Aditya Care Hospital - ECHS empaneled Hospital)
After they gave me analgesic medication I called upon OIC BBSR, the number was given by hospital administration.
After listening to me over phone, first reaction of OIC was " How dare you got admitted without my knowledge first" and "do whatever you like" and then the call was disconnected.
I came to my Medical college after that (I am a medical student) and got myself admitted.
After that I called OIC for Investigation advised (MRI) because its costly, he didnt listen to me for first time and said visit me (any one ask that how can a person with Full Thickness ACL tear and second degree medial meniscal tear after acute injury in lot of pain in Rt Knee can come to visit you), i called 3-4 times after that he didn’t take my call, after lot of trying he received and I asked can I send someone on behalf of me for investigation referral, he bluntly said no.
Now after 1 month I have to be operated for my injury, I need a referral for the same, for that the procedure has to approved.
And for the same OIC is demanding “Complete case history and Procedure to be done in written from the doctor".
I showed him OPD ticket and procedure estimate from hospital. He says this won’t work (Can anybody ask that doctor case history or procedure ke bare main OPD ticket main nhin toh kahan likhta hai).
I am totally frustrated, i am already in anxiety as i am not able to walk properly even after a month not even with help of crutch and OIC is so insensitive to the situation that he is doesn't even talk to me over phone and shouts without reason.

Respected Sir, i am Rashpinder singh from ajnala my father is ex servicemen and as per rules of echs my mother condition is critical today so we visit to echs polyclinic ajnala because she is blood pressure and diabetes patient so today her condition was very serious so we visit echs clinic but after taking appointment slip from front desk we take 2 hours for check bp of my mother becaouse doctors assitant is busy in another work like taking tea or serving tea to another staff patient and when i lost our patience i said doctor to please check bp of my mother as per her condition is serious he said i am busy with another patient and my assitant will handle ur patient and also medicine is not available there three or four medicine are not avialable into the medicine room, ambulance service will not provided to the patient although the van is available they said petrol is not available or many excuses are ready whether the condition of the patient is serious he will be eligible for travel or not they doesn, t bother about that, reference of private hospitals is also not the desire of the patients will be fill it will be fill on the wish of the doctors, and i think u know why?

I would like to bring this in your notice that its been more than 3 months and I am not getting the prescribed medicine from the medicine store of ECHS and reason I am hearing is Stock not available. But this is not acceptable, its been more than 3 months and you guys are not caring about the patient's health. This kind of behaviour is not good as what if a person is retired but you should treat him/her the same way. I am happy with the facilities. I would like to get this medicine issue sorted asap in Jalandhar's Echs. Otherwise I have to take further actions.

Sir,
I am a member of echs ex in indian army. My son is 4 year old he is epilepsy patient.The medicine is very costly. 3 month before i demanded his medicine in lohegoan polyclinic pune. I reminder per 2 days but not response, tab name is ( vigabatrin ) 500 mg genric name sabril. This tablet is available in private market med store. But not avl in lohegoan polyclinic pune.
So please help me.

Sir, I am a member of ECHS as I worked in Indian Navy. At present I am a heart patient and every day I have to take the eight type of heart medicines. I am from Kalyan in Maharashtra and my assigned poly clinic is Mumbai Upanagri ECHS which is in Kanjurmarg, Mumbai. Every month I have to go there to collect the medicines for 30 days. But most of the medicines( at least 3 to 4 types) are not available and I have to buy from outside Medical shop. The heart medicines are very costly and as a pensioner, it is expensive for me.. I request the ECHS authority kindly to rectify this problem. Thanks and regards. Usanath Maitra Ex. MCPO