Ex-Servicemen Contributory Health Scheme [ECHS] Complaints & Reviews

Dear sir,
Refer to my complaint id[protected]e) which was submitted in feb 2017. despite my requests and reminders col. r. malhotra has not replied to my complaint. my call on his mobile has not been attended.
As mentioned earlier in my complaint that i had personally discussed my problem with him in feb 2017 during his visit to echs noida. this complaint was made in the presence of col. sen oic noida echs. surprisingly, he has also not been able to address my complaint.
Should this be the attitude of our esteemed organisation while attending to complaints of veterans. kindly, let me know as to what the echs organisation is doing to solve my problem.in case no reply is received, i will be constrained to refer the matter to higher authorities.
Hoping to receive your reply.
Thanks
Col. subhash chander baghla (retd)

Respected sir,

My grandmother is a patient with gall bladder resduial stones and we perform operate like ercp and opendlu operate from hartej hospital amritsar through echs tarn taran, . Now the time of perform t tube remove from amritsar hartej hospital, but we face many of bad behaviour on the situtaion of patient attendent whn i move to echs office for got allowance for going on amritsar to do removoal process of t tube ECHS staff access me very bad behaviour even dr navdeep singh dr of general medicine for it all.the Behavior of the ECHS staff and the officer except doctor was not tolerable by common man. They are treating me and grandmother patient as baggers. we have floated Amritsar many time. I can tell you the full story but before that please tell me your Ex-servicemen Movement can help us not only me and my grandma but also hundreds of surfers who can not write to you. kindly give me time so that i can talk to you on phone.

With kind regards

Attendant...
Bhagwant singh
echs tarn taran

Dear sirs,
I and my wife are registered members of ECHS and presently receiving health services from Dehradun clinic. My wife is under treatment for acute RA (Rheumatoid Arthritis).
For past over three months most of the regular prescribed medicines are not available across the clinic counter. I have approached the Officer in charge of the clinic but to our utter disappointment he raised his hands in expressing inability to do any thing in this matter. He said he could do nothing more than place demand for the medicine with controlling Military Hospital!
Needless to say that we are insured under the scheme and the denied prescribed medicine are costly that pinch my pocket.
I believe there are more member patients who are facing this problem.
Regards.
Yours sincerely,
VKS Rawat
250036 Ex WO
ECHS member No: PN0026670

Sir,
I have been diagnosed ckd/3b patient by nephrologists of kailash hospital noida. My serum creatninie was very high as on[protected]Serum creatinine as 2.36). However due to carelessness of specialists, i was referred to nephrologists only in sept.2015. The specialist dr m. D. Sharma prescribed lobun forte cap and other medicines. Since this med. Was not available in the pharmacy at ech noida, i was given alternative med. Cudo forte cap on the recommendation of the same specialist. Most of the time both these medicines were not available. I was told that these medicines are not in the prescribed list of the echs. I requested the oic to issue me the generic medicine. Since there is no specialist in the echs noida, they could not decide as to which alternative medicine can be given, hence no med. Was issued. However, sometimes they would do local purchase and give me med. For 10 days or 15 days. Balance, i used to purchase from the market. I have visited both afc and rr hosp. None of them have been able to help me. For the last few months, i am spending rs.[protected] every month. No reimbursement is being done. Both ifc and oic noida have shown their helplessness in the matter. I had apprised col. Khullar, registrar afc during his visit to echs noida in jan 2017, and he promised to look into the matter but so far nothing has happened. The recommended medicine has been very useful and my clinical conditioned has improved a lot. Now except serum creatinine all my kft parameters have become normal. Serum creatinine has also come down to 1.43 which is steady for the last 8 months
Sir, i am not in a position to purchase ctc med. Worth rs. 4000/- every month. Kindly arrange to provide it in echs noida or arrange to reimburse the amount spent by me. We joined the echs with the understanding that our medical treatment will be free. To start with conditions were alright but gradually things are deteriorating. I am an old veteran aged 77yrs. I am attaching the prescription and lab. Reports for your perusal. Thanks.

Ic 22517l col subhash chander baghla (Retd)
Echs membership no. Oa[protected]f0066
Mob; [protected]

This is an exserviceman from bangalore trying to contact help line since one hour but unable to get connected, i had done cataract operation 3 yrs ago now i have too much blues in my both eyes, i can. Came to devi eye hospital bangalore which is empanelled under echs. They told me to get laser cleaning for which asking rs.1093 per eye, do i need to pay this amount? For confirmation i tried to contact helpline but no response,

Name –Nandan Prakash Sitaram.
Naval Rank -Ex-LEMP Service no-171005z
Date of joining in Navy-Aug 1988.
Date of Retirement -31 October 2003.
Officer in- charge Dated: 10.Oct 2016.
ECHS Scheme.
SUB: I HAVE NOT BEEN ISSUED ECHS SMART CARD OR NOT GETTING MEDICAL ALLOWANCE SINCE 2003.(13 YEARS PASSED )
Dear, Respective sir,
I am a Navy retired sailor, living in Nasik (State- Maharashtra).
Sir, in Oct 2003, ECHS was newly founded & our releasing batch was ready to become a member of ECHS.
After all, the membership payment was deducted from our finial Accounts. After became a member I am not getting Medical Allowance .or not Issuing ECHS Card also.
After came to my home I filled all those forms and posted the same to ECHS HQ in 2003 .Since 2003 I am not getting any medical allowance nor issued ECHS Card also.
I posted many complaints on ECHS complaints cell. But still today not received any reply from your office.
It is my humbly request to all those concerns please do something. Because I and my family not getting proper medical treatments. I am not able to pay in private hospitals.
Today, “I am requesting with joined my arms” please do the needful.
Yours, Badly Suffering sailor.
Prakash Nandan. (Cell no [protected])
My mail id [protected]@rediffmail.com, /prakashnandan07gmail.com.

Name –Nandan Prakash Sitaram.
Naval Rank -Ex-LEMP Service no-171005z
Date of joining in Navy-Aug 1988.
Date of Retirement -31 October 2003.
Officer in- charge Dated: 10.Oct 2016.
ECHS Scheme.
SUB: I HAVE NOT BEEN ISSUED ECHS SMART CARD OR NOT GETTING MEDICAL ALLOWANCE SINCE 2003.(13 YEARS PASSED )
Dear, Respective sir,
I am a Navy retired sailor, living in Nasik (State- Maharashtra).
Sir, in Oct 2003, ECHS was newly founded & our releasing batch was ready to become a member of ECHS.
After all, the membership payment was deducted from our finial Accounts. After became a member I am not getting Medical Allowance .or not Issuing ECHS Card also.
After came to my home I filled all those forms and posted the same to ECHS HQ in 2003 .Since 2003 I am not getting any medical allowance nor issued ECHS Card also.
I posted many complaints on ECHS complaints cell. But still today not received any reply from your office.
It is my humbly request to all those concerns please do something. Because I and my family not getting proper medical treatments. I am not able to pay in private hospitals.
Today, “I am requesting with joined my arms” please do the needful.
Yours, Badly Suffering sailor.
Prakash Nandan. (Cell no [protected])
My mail id [protected]@rediffmail.com, /prakashnandan07gmail.com.
A LOT OF COMPLAINTS POSTED BY ME, BUT DID"T RECEIVED ANY REPLY TILL TO DATE.

My father nb/sub. Bhagvan pote (63) suffering from kidney failure. Suddenly fissula stopped working so we did angioplasty to remove blockage. After discharge we had observed swelling and bleeding, so we had came to command hospital. Dostors from command hospital not taking that much of care. Providing us the reason as nephrologists is not available we cant do anything.
Impanelled hospital rubi hospital stopped services form echs saying we not received payment.
We asked for ambulance to shift patients to another hospital, they said we can't provide.
I had called ambulances stated on board nobady received the call.

Their is need to improve the procedures.

For the ex-serviceman service in not proper.

No one available to take quick decision for the admission (Mostly not admitted).

Only mentioned as 24×7 not working as such.

Please do needful. You can call for any assistance [protected].


Thanks,
Vinod pote

My father sh. Sardar singh, ex-sergeant indian air force was taken in emergency to fortis hospital vasant vihar, new delhi on 04.03.2016 early morning due to cardiac arrest. The moment he was put on bed in hospital his heart beat stopped and blue alert was announced in the hospital. He was on ventilators for 6 hours and same day evening he was shifted to max hospital saket as the fortis was removed from echs empanellment.

This was duly reported to ms. Sunita echs polyclinic, afs tughlakabad in afternoon.

As fortis hospital was removed from the empanelled list of echs, we have paid the hospital bill of rs. 72, 779/- to fortis.

All required claim documents for the same was submitted duly on 14.03.2016 but despite of several visits and requests the claim was not processed till 04.04.2016 by echs polyclinic, afs tughlakabad. Even after issuing the claim no. On 04.04.2016, the dealing clerk took another 20 days to upload the documents causing undue delay. On 18.04.2016 i reported this delay to adjutant of the polyclinic.

Today on follow up, i was informed that the claim has been approved for only rs.23, 000/- having a deduction of almost rs.50, 000/- for no reasons explained.

My appeal is that the soldiers who put their lives on stake to protect us should not be harassed like this on what basis echs has deducted rs.50, 000? Fortis was under echs panel, we had no information about removal from list... Secondly, it was an emergency case not a normal or routine medical treatment.

If fortis would not have removed from the empanelled list, echs would have paid the hospital in full, then why not now in this emergency?

I humbly request you to kindly look into this matter and get the justice done to reimburse the entire amount of rs.72, 779/-

Claim no. Is 5025182 dated 04.04.2016.

Hope we will get justice.

Thanks and best regards

Jitender singh
[protected]
[protected]

Respected sir,
with due to respected and humble what i would like to inform you is to that i ex army mr subal rabi das no14241788 my echs cell in agartala tripura west, i am facing very critical problem, 30/3/16 of this months i got fracture in my leg body so, i did treatment in private hospital my total bill is 12300 some like that. so, sir how i will get return back my money my mobile no [protected] [protected] sir kindly look in this matter

Col RK Pradhan is the name of OIC ECHS Bhubaneswar.
I had a Road Traffic Accident on 16/08/2015.
I was in lot of pain and was unable to stand up.
My friend took me to a Hospital (Aditya Care Hospital - ECHS empaneled Hospital)
After they gave me analgesic medication I called upon OIC BBSR, the number was given by hospital administration.
After listening to me over phone, first reaction of OIC was " How dare you got admitted without my knowledge first" and "do whatever you like" and then the call was disconnected.
I came to my Medical college after that (I am a medical student) and got myself admitted.
After that I called OIC for Investigation advised (MRI) because its costly, he didnt listen to me for first time and said visit me (any one ask that how can a person with Full Thickness ACL tear and second degree medial meniscal tear after acute injury in lot of pain in Rt Knee can come to visit you), i called 3-4 times after that he didn’t take my call, after lot of trying he received and I asked can I send someone on behalf of me for investigation referral, he bluntly said no.
Now after 1 month I have to be operated for my injury, I need a referral for the same, for that the procedure has to approved.
And for the same OIC is demanding “Complete case history and Procedure to be done in written from the doctor".
I showed him OPD ticket and procedure estimate from hospital. He says this won’t work (Can anybody ask that doctor case history or procedure ke bare main OPD ticket main nhin toh kahan likhta hai).
I am totally frustrated, i am already in anxiety as i am not able to walk properly even after a month not even with help of crutch and OIC is so insensitive to the situation that he is doesn't even talk to me over phone and shouts without reason.

Respected Sir, i am Rashpinder singh from ajnala my father is ex servicemen and as per rules of echs my mother condition is critical today so we visit to echs polyclinic ajnala because she is blood pressure and diabetes patient so today her condition was very serious so we visit echs clinic but after taking appointment slip from front desk we take 2 hours for check bp of my mother becaouse doctors assitant is busy in another work like taking tea or serving tea to another staff patient and when i lost our patience i said doctor to please check bp of my mother as per her condition is serious he said i am busy with another patient and my assitant will handle ur patient and also medicine is not available there three or four medicine are not avialable into the medicine room, ambulance service will not provided to the patient although the van is available they said petrol is not available or many excuses are ready whether the condition of the patient is serious he will be eligible for travel or not they doesn, t bother about that, reference of private hospitals is also not the desire of the patients will be fill it will be fill on the wish of the doctors, and i think u know why?

I would like to bring this in your notice that its been more than 3 months and I am not getting the prescribed medicine from the medicine store of ECHS and reason I am hearing is Stock not available. But this is not acceptable, its been more than 3 months and you guys are not caring about the patient's health. This kind of behaviour is not good as what if a person is retired but you should treat him/her the same way. I am happy with the facilities. I would like to get this medicine issue sorted asap in Jalandhar's Echs. Otherwise I have to take further actions.

Inhuman behavior of office in charge (Mr S Jayaker (Retd)- Mob: [protected]) of ECHS Polyclinic, Srivilliputtur, Tamilnadu Dear Sir, My Father Mr Karuppasamy is 70 years old, Rank- Naik, Regd No. CN 00 92005, Service No. 13902543 This is to bring in your kind notice to the fact that My Father is now suffering Cancer and undergoing treatment at Apollo Hospital, Madurai, Tamilnadu My Father is a Stroke patient and chronic Kidney patient...

Sir,
I am a member of echs ex in indian army. My son is 4 year old he is epilepsy patient.The medicine is very costly. 3 month before i demanded his medicine in lohegoan polyclinic pune. I reminder per 2 days but not response, tab name is ( vigabatrin ) 500 mg genric name sabril. This tablet is available in private market med store. But not avl in lohegoan polyclinic pune.
So please help me.

Sir, I am a member of ECHS as I worked in Indian Navy. At present I am a heart patient and every day I have to take the eight type of heart medicines. I am from Kalyan in Maharashtra and my assigned poly clinic is Mumbai Upanagri ECHS which is in Kanjurmarg, Mumbai. Every month I have to go there to collect the medicines for 30 days. But most of the medicines( at least 3 to 4 types) are not available and I have to buy from outside Medical shop. The heart medicines are very costly and as a pensioner, it is expensive for me.. I request the ECHS authority kindly to rectify this problem. Thanks and regards. Usanath Maitra Ex. MCPO

my wife fell sick and as it was after normal working hours of echs i approached nearest civilain doctor and got treated that was on22nd october, 23rd was holiday.on 23rd october approached polyclinic with my treatment prescription.only docotor on roll was on holiday.however officer i/c was available.on enquiry from him he said nothing can be done, you should have contacted doctor on phone or taken crocin or such medicine of your own.wife...

my wife was prescribed medicines by psychetic specilist since three months medicine is n.a. when t approched oi/c he is making story my local purchases are stopped .what is use of this.nerul(thane) echs centre is not providing costly urjent required medicines.please look after

As per Treatment process, Doctor of ECHS (Panel) referred dependent of Ex-serviceman to ECHS Lodhi Road
Delhi keeping in view the suitable treatment in empanelled hospital loc their jurisdiction. As per given treatment process the doctor of ECHS Lodhi Road should have further referred the case to empanelled hospital immediately but refused harshly to do so resulting in referred patient faced huge inconvenience. Please issue necessary...

As per Treatment process, Doctor of ECHS (Panel) referred dependent of Ex-serviceman to ECHS Lodhi Road Delhi keeping in view the suitable treatment in empanelled hospital loc their jurisdiction. As per given treatment process the doctor of ECHS Lodhi Road should have further referred the case to empanelled hospital immediately but refused harshly to do so resulting in referred patient faced huge inconvenience. Please issue necessary instruction accordingly to avoid such happening in future