Exalt Consulting Placement Services [ECPS] — Refund not being processed

I subscribed to ECPS in Nov 2019 based on a conversation with a lady called Sania. She promised job opportunities with MNCs and once i made the payment she dissappeared. They could not secure one interview. They kept saying profile is being shared and i would get calls from Company. Not even one call i got. Also they kept referring me to incorrect job profiles for which i called helpdesk many times but of no use. After the term was over i asked for a refund. It has been 11 months since i subscribed to this fraud company and till date they are not even processing my refund. Please help. I am proceeding with a FIR too as this fraud company needs to be taught a lesson.