Excell Broadband — Demanding of payment without internet connection

Address:Kakinada
Website:www.excellbroadband.com

Sir
I'm using Excell broadband and on May 31st 2023, we have shifted from old home to new home and requested for shifting of connection. Till now i.e on July 2nd 2023 connection has not been restored at my new home and demanding payment for the month of June 2023 which I have not been used at all. Also got the information that without payment of June month they will not provide internet connection further any more.
Request you to kindly address the issue.
Attached photo for reference indicating no due till month of May 2023.
Regards
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Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Please select a Ministry/Department/State Government => Telecommunication

=> select main category broadband related

=> if no isp found in service provider list. change main category to others

=> Description

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    Kakinada
    India
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