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Excell Broadband Complaints & Reviews

P
pardhu2347
from Rajahmundry, Andhra Pradesh
Jul 2, 2023
Jul 4, 2023
This thread was updated on Jul 4, 2023
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Demanding of payment without internet connection

Address:Kakinada
Website:www.excellbroadband.com

Sir
I'm using Excell broadband and on May 31st 2023, we have shifted from old home to new home and requested for shifting of connection. Till now i.e on July 2nd 2023 connection has not been restored at my new home and demanding payment for the month of June 2023 which I have not been used at all. Also got the information that without payment of June month they will not provide internet connection further any more.
Request you...
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M
MUKHESH Abbaraju
May 23, 2023
May 23, 2023
This thread was updated on May 23, 2023
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Harsh and rude

Address:CHILAKALURIPETA
Website:Excel

They are providing worst service and if we ask for support, they reply Harshly, Rude. Better ban this company from India...
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D
Degala Vani
from Tirupati, Andhra Pradesh
Apr 22, 2023
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Harsh and Mannerless reply from system support people and unfair charges

Address:Tirupati

Excell broadband charges are truly unfair.They aren’t charging on monthly basis.Even if I take a month pack which is around 588 rupees, either in the middle of the month i.e 15th or in the end of the month i.e 25th, monthly pack expires by next month 1st.Suppose if I take a month pack by paying Rs.588 on 21st april, it gets expired by may1st.My pack validity is not from 21st april to 21st may.It’s only till 1st may.Again from 1st may,...
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BOLAMONI SANTHOSH KUMAR
Apr 12, 2023
Apr 14, 2023
This thread was updated on Apr 14, 2023
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Worst network provider

Website:www.excellbroadband.com

Hi, I am Santhosh from balajinagar, hyderabad, 500087.
Excell broadband ( https://www.excellbroadband.com/ )
This is a worst network so far.
There is no proper connection every day there is a internet issue. I am a IT employee working from home and i have recharged a 6months plan with approx of 4000/- Rs.
For past few months daily i am calling them and raising a complaint but this is the worst service with a worst...
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T
Teja Kolli
May 21, 2022
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Internet issues on Saturdays and Sundays

I'm a residential of bhavanipuram, Vijayawada.

Here the employees are not responding to the coustomer complaints and avoiding those complaints.

When we give a complaint on Saturday morning they are approaching us on Sundays or they will avoid our complaint.

I hope you can see this problem and slove it as soon as possible.

Thank you
Yours truly,
Coustomer...
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P
parvathaneni teja
Nov 21, 2021
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Broadband

It's been two months complained about our network line connection. No one turned out to do. Whenever we call for their assistance they reply irresponsibly. I have never seen such a type of customer service till now. Now they are asking to pay for the past two months which we didn't use. Even though we are ready to pay no one has shown up to work... Worst service in Vijayawada I had ever seen. Shame on these service providers for maintaining...
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K
Kota Venugopal
Nov 3, 2021
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Network not working and no service for customer complaint

Address:vuyyuru

Don't opt Excel. they never turn back after installation. no response for customer complaint. almost per day you will get 3 to 4 hours break in internet. no proper response for complaint. on Sundays no customer service. customer service number will be switched off. not worth for money. if you take connection you can not contact anyone for service...
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N
naresha ng
Sep 20, 2021
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Network not working properly

Address:Banjarahills
Website:www.excellbroadband.com

I have each and every proof to show that there network not working. Even they have agreed that and don't have a solution for that with them all. Can you all show me the proof that it's working properly. They have to return me min 2 1/2 months amount which is 499+88gst per month in total 587×2= 1174 is what i should get as refund atleast but they have refunded only 514 /- and says 500 gst... See how stupid is this. Now to escape...
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N
Nidhisri
Aug 20, 2021
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No Internet and poor customer service

Website:Excell Broadband

I am not getting internet for last 24 hours and even during this whole week the internet connection was not stable. Even the customer service is poor. No one is lifting my calls....
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Address:3-507/6, Nagarjuna Apartments, undavalli

Excell broad iam having a connection in the name of N.jhansi Rani . Vide account number 58587 . From June 2017 to till date means august 2021 . 50 months x50.00 = 2500 I have to get power rent. So many times I asked while paying to excell broad band collection person. Upto date I paid every month broad band rent without fail. Power rent means for my connection they are using my power itself.please resolve the matter as early as possible ....
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S
Softwares Adda
Jun 11, 2021
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No response & responsibility

Address:Vuyyuru-521165

The local service provider of vuyyuru is not at all taking it serious. When we visit the office to complain either the office will be closed or the owner will not be available. When we try to contact on phone they dont even pick the call....
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M
Manoj Kumar112
from Kakinada, Andhra Pradesh
May 23, 2021
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Frequent internet discussion

Address:12-2-30, 2nd Floor, Dantuvari Street, Kakinada, East Godavari Dist, Andhra Pradesh, INDIA-533001 E-Mail : [email protected] Phone : 0884-668
Website:www.excellbroadband.com

I am having an internet problem. I've already raised a ticket . But I didn't receive any call back from tech support till now. Every time I'm facing the same problem for 6-7 times, for solving the problems they are taking more than two to three days, and two days also. I'm fully disappointed with the service. This is the worst customer support I've ever seen. With this type of connection I'm unable work from home. They didn't even care if...
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H
Hyder Ali Mohammad
Apr 4, 2021
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No Internet

Address:rajupeta machilipatnam
Website:www.excellbroadband.com

Hi, My name is Hyder ali Mohammad. I am resident of machilipatnam.
I have subscribed for 6 months pack for Excell broadband. Actually im interested to take 1 month and continue but they told here there is no wire connection, so minimum you to take 6 months they told and separate installation charges has taken. Now internet is not working for few days.. when i am going to complaint about this they told today it will complete or tomorrow...
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S
Sanjeevareddy Telukuntla
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Persons are not attending to the complaints at Nalgonda

Address:H No 4-11-517/2, Kanaka Durga colony, DVK Road, Nalgonda

The technicians at Nalgonda are not responding to my problems when contacted. Mainly when I I am trying to log to the connection it is appearing user name or password is wrong eventhough I typed correctly. When I called them they are not answering and I am putting to dissatisfaction of Internet and I am unable to use Internet. Please ask them to attend my problem immediately...
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M
MURALIVASU AMARAVATHI
from Delhi, Delhi
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Frequent breakdown in network service. Often inconvenience to continue in work

Address:D NO 4-62. Epuru.Hanuman Junction post Pedapadu mandal. West godawary district 521105

There is no good network facility through the wireless service. As there is a general administrative unit as Grama Sachivalayam, we need cable network system. Kindly arrange as quickly as you could.
Even the local technician too not giving us the prompt service....
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S
Sreeniketh Reddy
from Powai, Maharashtra
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Internet not working. Arrogant employees

Address:Narketpally
Website:www.excellbroadband.com

Internet isn’t working from night 12 to morning 9. In spite of repeated complaints and repeated renewals. The agents are very arrogant. And donot seem to bother. We have even let them take the power supply from our house. Yet the issue hasn’t been resolved. And they don’t seem to care....
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G
Goli Govindarajulu
from Powai, Maharashtra
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I'm complaint about net work not working properly

Address:vuyyuru andhrapradesh

I'm facing problem with network connection. number of times complaint to local operator, but his not respond and taking complaint with phone and his answered very neglecting...
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Address:MG Road ViJawada, next to Chennupati Petrol Bunk
Website:www.excellbroadband.com

Hello,

My Name is Srikanth one of the users of Excel Broadband services with Customer ID 101912 with registered mobile number [protected]. Due to this pandemic and offices asking IT people to work from Home. I moved to my Home Town Vijayawada and started to work from home. To meet my requirements I was suggested to opt in for the highest package available i.e 100 mbps and without my knowledge I was billed for Rs 1700 per month....
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K
Kaleshavali1995
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Worst Service Ever

Address:chilaklaluripet
Website:www.excellbroadband.com

I was much frustrated about excell broadband for the below two reasons in Chilakaluripet

First they wont give promised speed i purchased for 30 MBPS it was reduced to 20 MBPS in september and now im getting 15 MBPS only i dont know what the heck is happening

Second the chilakaluripet office employee(excell employee - [protected]) has very good manners he will say the speed will be that much only i[censored] want you...
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Internet is dropping frequently. i have compalined many times but no one cares...
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F
frustationxxxx
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Internet dropping frequently

I have complaints many times about internet dropping. they are giving temporary solution....
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I took this excel broadband network on 09/10/2020 at Eluru, westgodavari district. Andhrapradesh. Said as 50mbps speed but, sometimes not even 5or 7mbps. After receiving complaints they are sending some people who fit for checking speed only. Not even they are technically enough to hike the speed. Just now also they did the same. Hence I want this excel network be deactivated and my money should be given back...
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V
Vineetga
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Service

We are using Excell net service since a year.
They came to home and said we need to change IP address details for better service few months back. Since then we are facing a lot internet issues and they never respond to any calls. They only come any end of the month for payment saying we will rectify and provide good service for 10days and again they start troubling with internet. They never respond nor resolve issues. This has to be...
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S
subrahmanyam Kondapalli
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About new fibernet connection

Very bad connection. Trying since 3 months for this new fibernet connection. But they didn’t give us a connection but before 1 month they give connection to three people in my place. This is such a bad connection. Will wait for 1 week otherwise I will give complaint for higher authorities and police station....
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Address:# 8-3-833/173,Kamalapuri Colony Hyderabad,Telangana,INDIA-500034. E-Mail : [email protected] Phone : 040-44788888
Website:www.excellbroadband.com

This is run by a single man in hyderabad. If you call call center number also all they say is we have to talk to man called srinivas who will never respond to calls. I have shifted to new house on 12th sept and have been trying to reach srinivas from 8th to request for address change and sent him messages through multiple sources but no use. Already lost 10 paid days. As they were not responding i have requested for cancellation of the services...
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S
srinidhi mergu
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Poor internet connection

Address:Excell Media Private Limited 8-2-268/N/28/A/2, Quinn House, Road No.2, Banjara Hills, Telangana,Hyderabad - 500034.
Website:excellbroadband.com

I am using Excell broadband service for 6 months. The internet connection is very unstable in my area. It gets disconnected at least 3-4 times a day and doesn't come for at least the next 2-3 hours. It is really inconvenient as they charge the same amount as other broadband services but do not provide the same user experience. It is very disappointing. I hope they fix this issue. I have spoken to our internet service provider but they just...
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K
kavilikatta Bharath kumar
from Gannavaram, Andhra Pradesh
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no proper internet connection, complained several times, no one responded properly, false promotions

Address:Phn: 0866-6688888, Excell broadband, vijayawada
Website:www.excellbroadband.com

Having the net issue over 6 months. Called customer care several times, mailed customer care. No one properly responds and clears the issue. They simply say discontinue the connection.

Marketing as free router and free installation for 6 months plan with 1 month extra and 100gb bonus. They are asking to pay 4500 for 6months plan which is actually 3540 (Making round off). If we pay 4500 they provide router and all remaining...
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V
Vasudev Traders
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internet complaint

Address:ML TOWERS 40-1-182,MG ROAD OPP KALANIKETHAN LABBIPET VIJAYAWADA-5200010.

As lockdown is going on excel executive call me and say sir pay the bill i said madam send your collection i will pay they said that collection boy is not coming so i said collect the amount next month they tell me you come and pay.
I said i can’t come out so they indirectly said me i[censored] can’t pay then we will terminate your connection i said if you don’t trust customer then how it will be possible again there senior officer...
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D
Dikshitulu Ssn
from Visakhapatnam, Andhra Pradesh
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net speed working slow than given in your plans.

Address:ssndeekshitulu,Hno26-62,kabela center,R.R.Nagar,vijayawada

Net speed is slow while working on skype and youtube websites found that speed below 10 Mbps present condition, so this can be rectified before bill payment for the month of April 2020. Kindly do needful action against this problem. If any inconvenience please contact me on phone-[protected].It can be confirmed by contact on phone only.Simply by messages only not possible.This problem not rectified immediately the fee paid by me will be continued...
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D
Deepak Palli
from Bengaluru, Karnataka
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no response from staff in penamaluru, vijayawada

Address:Ambedkar Colony, Penamaluru

No response on internet slicing from many days.
I have been contacting from 10 days for internet connection and the excell broadband team came n pulled the fibre wire but from past 5 days there is no response at all from the executives after cable pulling. I have no leaves and need to work from home and also i have waited more than they estimated for connection but still no response from the service man....
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