Exide Batteries — Irresponsible Dealer damages car battery in the name of service.

Address:

Kolkata, West Bengal

Dear Sir, This is to inform you that I had purchased a EXIDE battery from one of your dealers in Kolkata name M/S BANSEN AUTO Electro(193 sarat Bose Road, Kolkata-29). Details of The Exide Battery purchased: · Purchase date: 01/02/2013 · Sale Invoice .No.: 17320 · Battery Type: T/25mF · Serial .No.- 113573 · MFG Code: 1E2 · Vehicle Make: Tata Nano · Vehicle Registration .No. : WB06E0280 · In the name of : Subhasish Gangopadhyay · Address: Vinayak, 107 Golf Club Road, Kolkata-700033. In this connection on I received an SMS form your above mentioned dealer that an immediate battery service Check-Up is required for my car battery and learning the same on 20th Feb 2015 I along with my driver personally visited the dealer to check the battery health as advice through SMS. The health check up done by the experts of Bansen Auto was fine and the same was mentioned in the warranty card. However after refitting the battery inside by car the experts were unable to start my car and kept fiddling with my car for more than two and half hours and yet could not get my car in a running state and advice me to visit to a car mechanic and repair the fault at my own expense. I did not accept their advice and insisted that the battery experts of Bansen must have wrongly set-up the battery. This was constantly been advice by me and my driver for the hours that they had been working to get the car running. The experts of Bansen refused to do the same saying “we know it all” however under such situation they called an senior expert to check up why the car was not functioning. He immediately found that the battery connection was wrongly set up by the experts in the negative /positive socket/port. Once the set up was established correctly by the senior expert the car started immediately and the senior expert of Bansen confessed that the problem was created by their amateur unskilled labor. Since then my Nano car which worked just fine before the battery setup started showed major starting problems and I had to visit the workshop for identifying the problem. It seem that the constant desperate effort by the amateur mechanic of Bansen for two hours and more with a wrong connection set-up damaged my healthy battery that was certified by the EXIDE authorized dealer Basen Auto Electro itself on that very day. It is my request that you take a strong action on your authorized dealer Basen Auto Electro by intimating them not to use amateur people to handle such complex auto functions and to have senior experts to take care of customer cars more efficiently. Further the damage caused by them should be compensated ASAP. So it is my request to you as a company that please instruct Bansen Auto Electro to replace and make good the battery that they have damaged. Looking forward to a immediate action and order on the matter. Regards Subhasish Gangopadhyay Vinayak, 107 Golf Club Road Kol-33 Ph: [protected]