Exide Industries Complaints & Reviews

I have bought two wheller exide battery, now it is down and not working.Previously just before 4 months ago same thing happened also, and I sent it to the service centre, but they sent me the same battery afer cheking and charging it saying that the battery is being found ok without replacing it by new battery. The process also took long time nearby 1 month.But now the same thing happened again and the battery is not working. So again I have sent it to the service centre via the shopkeeper from whom I purchased it. So now my request is that this time I should get a new battery in place of sending the same battery again and without delaying longer.

I had purchased a TM 500L inverter battery in Feb 2016.
As per label on the battery, it is covered under warranty for 36 months.
Also, at the time of sale, I was told that Exide offers 36 month warranty on this product.

Now, my battery has stopped working and when I raised a complaint, they are stating that Exide only provides 18 month warranty.

Their Okhla service center has denied offering warranty services and are denying the fact that battery comes with 3 years warranty, even though it has been clearly stated on the product.

Request consumer court to take action Exide company and provide me a resolution.

Hi..
Im vijay kumar, telecom engineer, working for railways.
As part of providing necessary communication at railway station, im using your battery bank. Here, i have a battery bank of 16no. S out of which 2 batteries are not giving rated volts/amperes

My battery details are,
Exide powersafe plus
Battery type: ep 100-12
Volts: 12v
Capacity: 100ah
S. No: 4qi[protected]
S. No:4qi[protected]

Kindly attend this on priority..

I had purchased a inverter battery for 18800 a few years back and now the battery has gone dead we have hardly used the battery as there are very minimal power cuts, now the battery has gone dead and the guy from exide says it cannot be repaired, lost all hope on this brand, i had bought 4 batteries at the same time hope the company replaces it or gets it repaired as the battery is kept in a very safe condition

I posses a thunder bird 350 bike of royal enfield from last 5 years.

I got battery replaced on 19 april 2018 from
J. K. Motors g-9 kaishma complex, nr. Sarni society, 132 feet ring road, bh. Apmc market, vasna tolnaka ahmedabad (Dealer of exide battery)
Under bill no. A 0594 dated[protected] battery no kil. A2 m2l7 731516.

Till now in five i have got terminal changed five times, three times with j. K. Motors once with bullet service station and once in normal garage.
The battery is having problem dissolving of terminal frequenty due to some technical issues.
The owner of j. K. Motor denied to replace.
The dealers do not forward my complain to company for his personal issues.

I had taken a two wheeler battery in september 2016, i have given it for replacement as it under warranty. That time shop keeper said that it will take 8/10 days to be replaced. And now one month is passed but not exchanged the battery. As n when i called the shop keeper he use to say i am expecting the delivery of goods today, so might be possible that you will get it by today itself. Afterwards he said that there is shortage of batteries in company so he gave me the company representative number, mr tushar lokhande he also said that may be end of this month you will get battery but still now i don't have battery.
The shopkeeper said that battery has been approved for exchanged then why such delay?
Then i had call to customer care, those guys are more useless than earlier stuff. 4/5 times they disconnected the call saying that they couldn't hear, what rubbish is this?
I am willing to file a case against all this in consumer court.

I have luminous solar inverter va -850 model and exide batteries of gel mac 1500. The issue is that batteries is not charging through solar and does not have more than 2 hrs backup time on the minimum auxiliaries on (1light+ 1fan).

Today your service engineer mr ashok has visited and investigated the issue but he could understand actual problem. And he might assumed that he would be compatibility issue of battery with solar inverter and but not identified and test the battery simply make visit and misbehave with customer.
Is this is culture of your esteemed organisation???

We kamakshi jute industries ltd, wbiidc industrial growth centre, chakchaka, cooch behar have 16 batteries which are not work properly and this products within the warranty period. This product type cel 7-12 capicity 12 v & 7 ah. We purchased all this from k. R. Sethia & co (Biawa singha road, cooch behar, 736156. All batteries serial no. As below:
4nil618969
4nil618964
4uil204052
4nil618966
4uil204140
4uil204051
4uil204055
4uil204053
4uil204139
4uil204137
4uil203943
4uil204138
4nil618967
4uil203942
4uil204054
4uil204136

I had purchased above inverter battery from m/s vikas auto agencies, jamner on 01/07/2016 vide their bill no.42.
Battery details as under - s no. Iqh[protected] with 30+6 months warranty.
Now battery is not taking load from last two months. We had already complaint on 01/08/2018 but we have not received any response from the company.
Kindly take up the matter and resolve the problem otherwise will take help of consumer court.

Sunil kumar diwakar
595, sector - 16, faridabad
Haryana
[protected],

I bought exide inverter battery "im-1000" on 11-9-15 and it been 20 days till it has stopped working.

Before i was calling toll free number [protected] and trying to get a call back from them, i made calls to this number for regularly 16 days and got no call back and then i called up on[protected] and then i finally had a talk with a representative.

Basically my battery has a 36 months replacement warranty and even the representative told me that you have proper 36 months replacement warranty if it is mentioned on the battery and yes it it there written on the battery.
He even told me if there is any such condition apply is written there though the battery will be replaced if it is actually not working.

But now the local service center is saying that it is in 30+6 months warranty and they are not accepting the call center representative words and saying that they have misguided you.

Now tell me what should i do, should i sue them in court or should i throw the battery from 3rd floor with the branding exide on it saying the best indian battery company which has a costumer satisfaction rate of just 1%?

I am feeling very disguised with such a bad service experience with the company representative, with the local service center and yes the dealer "sondhi associates" an extremely rude person but was very polite to me when i was purchasing the battery from him.

And yes, i have made a big mistake again by buying a car battery from exide like 40 days ago. I wish i would have purchased the battery from some other brand.

I am from agra, up west. I reside at khadari and i purchased the battery from "sondhi associates", this shop is in transport nagar, agra. The local service center guy name is sajid, number is [protected]. And my name is laksh ramani, contact number is [protected]. Now please resolve the issue or else i will keep on telling everyone to not to buy exide batteries. I have a big big circle so that will surely effect a bit on your sales. That's all for now with much of anger.

Hello sir,
I purchase a Inverter battery of Model EL-8500 Sl .No 3PI[protected] on 12.11.2017. From begining there was a leakage in battery . I complainet so many times regarding this . Company person attained and in service report the same leakage problem mentioned. Every time the service person told same word ' tomorrow our person will come and replace the battery. ' Approximate 10 complaints I registered .But still no action will take by company

Please take a necessary action so that the battery either replace or repair

Arun Bardhan

Ph NO [protected]
E Mail: [protected]@gmail.com

I have purchased an Exide Mileage Battery, Type - FM10-MI35R, and the serial no. is -A1G4B2483111G45 with 48 Months Warranty from SABA INVERTER & BATTERY WORLD, Medinipur, West Bangal on 09/10/2014 .
Recently when I try to start my car in the morning the engine is having a problem to start .After trying for 2 or 3 times it gets started. If the car is driven for few kilometers and is stopped for a while the above said problem does not arise.
But the same thing happens again during the next morning.
I would be highly obliged if you kindly take necessary steps regarding the above said problem and solve it as soon as possible.
Thanking You
Yours
Raj Kamal Saha
Ph-[protected], [protected]
Dt-30/08/2018

Sir,
I had booked a complaint (Complaint number njka00027937v543) on 17.8.2018 regarding low back up of exide inverter it500 battery. Service engineer of exide company namly ajaz ahmad (Cell no [protected]) visited my house to check the battery in very unprofessional manner. He told me low backup is due to low gravity of electrolyte, i asked him to check the gravity with hydrometer properly but he dont had hydrometer with him. He told me that he will come tomorrow with hydrometer but he didnt. He asked me for the purchase bill which i provided him innocently with out knowing that he will deceive me. On 25.8.2018 i called the exide toll free number to check the status of complaint but to my surprise they told me that complaint was closed by service engineer. That guy ajaz ahmad, so called service engineer of your company is un0ofessional and fraud, he make fool of innocent customers. I request you that strict action be initiated against that man

I have purchased a inverter battery (Exide) from a local dealer (Power zone) in siwan in october 2015 and now from june 2018 battery is not giving back up more than 2 hours on a single fan, battery warranty is 36 month and i have contacted more that 3 times to a local dealer he always took my battery for 3-4 days and give back to me but always the problem is remain same, kindly look into the matter and solve it, otherwise i will go to the consumer court, my advocate is preparing for notice to company, dealer and service center

Dear sir,
I am working in ministry of defence as senior auditor in farrukhabad. Approx 15 days before i purchased a new tublar battery punjab stores farrukhabad which cost me 13700. Its back up status is very poor it not works upto one hours with two or three fans. It is my humble request to send your engineer to check whether the dealer given new battery or old. It harass me. Please resolve the matter soon otherwise i will go to consumer forum next week.

Your. Customer
Kamalakar singh
5/91 awas vikas defence colony farrukhabad
Mob[protected]

I am using battery type fimo-im1500 sl no a3h5c006139 from 21.09.2015. From last two months battery back-up is not good. Now battery back-up is less than 20 minutes. I am facing problems due to it. You are requested to take necessary steps to solve my problem as early as possible. Power cut problem in our locality is vary often. So you are requested to replace may battery....

I purchased the exide battery it 500 inva tubular invertor battery sl. No. 10g[protected] through your dealer m/s shree ram enterprises, nallasopara (East) against bill no. 746 dated 26th june, 2015 with the condition of 36 months guarantee and 12 months warranty. Recently the battery was not working in a good condition. I made a complaint. The complaint was made on 28th april, 2018 with ref. No. Wmha00014084v605. (In the grarantee period)
I have not received any response against the complaint made, even after repeated reminders

We purchased a exide. Battery on 05/09/15 model no-tm500 and serial no -1qg[protected] from add-on services adress-plot no-5, basuaghai, tanka pani road bbsr-751018. Battery's warrenty 36 month from the date of purchase. There is no charge in battery so we called add on services. They told us to call on company's toll free no[protected]. On date 13-06-18 we called and registration a complain on complain registration no 3410. Mr sumendra. Company service engineer (Mobile. No-[protected]) had a visit on date 14-06-18 and verify the battery and he told us the battery is dry now once it will be charged then it will be fine. As.. Per his words we chared.. Our battery in a battery shop. After.. That the battery is fine for four days. Then the problem as same as before. So again we called on toll free no on date 08-07-18 and registered a complain (Complain.. No-3169). Company service engineer came on date 10-07-18 and verify the battery and told us this battery will not work now. So. Buy a new one. We. Told him batterys.. Warrenty is 36 month as per company. And it is in warrenty. He told us company will replace the battery with in 30 months frm the date of purchase. Warrenty will not work now because 30 mnths.. Is gone now. So u should buy a new one and give this battery to xchange so u will get 10 to 15 percnt discount at the time of purchase. On date 28-07-18 we called add on services. And his owner mr ratikant. Gave us a commitment that his men will come by 3 pm and they will replace the battery we waited the whole day but his men did nt came now they are not receiving our phone call

I was buy exide battery in 2015 for my chevrolet beat after 3 n half years battery issue occurs i call to battery shop for issue he told me that battery needs to change wherever i regularly service it in every 6 months the main thing is company claims 4 year warranty in which 2 year guarantee at the time of purchase but in my case shop person told me that u must buy new battery we cannot claim for it now this is away from exide promise or shop person promise this is wrong happened with me 2 times my suggestion is go for amron battery good quality batteries

I purched this battery from authorised local deler...
After 30 months it started giving trouble... As backup is giving only 10mins... After i consulted through toll free no.in mutiple times before warranty period, they just concerned about recording this the issue..
While service person visited the house, just put the battery in charge for 24 hrs... And informed that battery will work normally with in few days... But it's not giving backup more than 10 mins, this happens twice within warrenty period...
And now they deler saying... Warranty exhaust and can't replace your battery...

Complaint no: eora00009572 dated 13/03/2018
Complaint no: eora00015578 dated 17/07/2018
Complaint no: eora00015579 dated 17/07/2018 and
Complaint no: eora00015945 dated 24/07/2018

This resembles poor customer care and service.. Once product soldout.