Exide Industries Complaints & Reviews

I have purchased suzuki access 125
Last year. Battery was problem so visited the showroom and explained about the issue. Exide company regrets the claim. My 1 year warranty period not yet finished.
Exide saying that they will not take the battery for claim though it is having within the warranty period of time. Kindly do this needfull. Expecting full support from you

Sir i have purchased exide a new im1500 battery for 36 month replacement warranty. The serial number of exide battery is a4b6do18886-4e61. The dealer name is neeraj electronic hathras jn dist hathras from where battery was purchased. At 25 oct a claim msg has been sent to custumer care. They replied ur claim request has been accepted and ur battery will be reach u with in 5 days. Now dealer is not providing im 1500. He is providing a old dead other module battery. Saying that im1500 is not abailable in markets... Please help us. Otherwise i will go to consumer forum against exide battery and neeraj electronics.

Dealer refuse to replace the battery under warranty. He is asking about the warranty card whereas i am showing him the message for the registered exide battery for paperless warranty.
After registering for paperless warranty i don't know why he is asking for paper.

Please find the paperless warranty message received from exide.
Congrats! Your exide battery m7c8r650629 is now registered for paperless warranty. Use this as ref.in the unlikely event of warranty claim on this battery.

I buy a exide battery on 3/01/2018 in markapur, prakasam(dist) Andhra Pradesh. But dealer had not given me warranty card and bill now I get a problem in battery but dealer had telling if warranty card was not ther I can't replace it. The dealer had cheaten me.so plz provide me bill and warranty card for my future assistant's. So plz resolve this issue as early as possible.

Hi i had purchased a exide battery for my hero super splendor through m/s ma-manasa auto electrical works, wireless gate, kalyani express wayjunction, barrackpore, kolkata: 700122, mobile: [protected], [protected] on 13/08/2018. It is still in guarranty period (18 months full replacement). But for last 2months battery was not working. I visited the dealer along with papers but instead of process my guaranty they put it in charge & after chargig it worked for 4-5 days. Once again i visited to the dealer on 20th october 2018 but still they are not interested to lodge complain regarding my battery & forcing me to purchase a new one when my battery is in guaranty period & if the battery is under 18months i am supposed to get new replacement. Even the dealer is telling me that if they send my battery to company it will take more than 30 days to get any report & even i am being ill treated by them. Even this time did not even put my battery on charging also after repeated requests from me.

This kind of service i got before also from this dealer regarding exide battery only. Quality of exide battery is very very pathetic & more over their after sales service is also very very poor. They do not give value for money to the customers. I will recommend everyone not to buy exide products anymore. Exide is very much arrogant about their poor quality products & services same the dealer is also not supporting us. Beacuse if exide takes more than 30 days to replace a battery what kind of good service is this.??

In this case can you suggest what to do.???

Sir
The battery (A5d6i-000319) purchased on 08/05/2018 from bishwanath prasad & co. B. Deoghar jharkhand has very poor back up. The positive pole has broken due to manufacturing defects and over heating. This could have caused physical injury, life threat and material loss.
The local dealer and service engineer has rejected to replace the battery which is within warranty.
Please peruse and replacethe defective battery else we will move to consumer court.
Aggrieved
Ram kishore prasad.

I took exide battery for my bike through some mechanical
Now it is not working for my bike
I told him to replace because as per service center of my bike
Battery is not charging.

I have warranty card of battery which is 3 months old
And battery having 3 years warranty.
I requested through exide to replace my battery and request for new card

But they are not.

May i know what kind of service it is?
And what is exact procedure to replace for new battery.

I need to replace this battery which not used even 1 month

Because of self starter issue i changed new battery
But after 3 months waits also battery not charging.

What needs to be done here??

Can you please help this customer?

Please reply this exide customer who believed in exide.

Battery is taken from jayangar 9 th block.

I bought one exide battery form one mahindra and manindra spare part dealer who's shop stands in the marwadi dharmashala, attabira, bargarh, odisha. With in one month of my purchase the battery got damaged. Immediately i brought it to the notice of the seller who assured me to replace. After some days he started urging that my computer is in problems as such the battery is not working. Product code is 40j l 267740.

This is regarding the complain number gha9561876 for the battery serial no. M2e7n530532.

I purchased a battery on 2nd december-2017, within 8 months of purchase the battery was not performing as it was expected. I visited the dealer for the warranty claim, he send the battery for the further check-up. I got a sms on 4-oct-2018 that the battery has found okay and you can collect it from dealer. I visited the dealer everyday to collect my battery but every-time he says that it did not received yet.

Where is my battery and how long i should wait to collect it?
Also when the battery was dead how come it is tested okay in the check-up?

I have purchased a exide battery on 03.05.2018 from india battery, telidih more, bye pass road, bokaro, 827013. Dealer code - [protected]. And got disservice within 1 month of purchase then after so many hurdles and excuses dealer sent this to dhanbad and now again it got disservices and because of battery my bike is also damage and i suffer not only financially but mentally loss.

So i need to fix my battery problem and also i want a compensation for my loss.

I have bought two wheller exide battery, now it is down and not working.Previously just before 4 months ago same thing happened also, and I sent it to the service centre, but they sent me the same battery afer cheking and charging it saying that the battery is being found ok without replacing it by new battery. The process also took long time nearby 1 month.But now the same thing happened again and the battery is not working. So again I have sent it to the service centre via the shopkeeper from whom I purchased it. So now my request is that this time I should get a new battery in place of sending the same battery again and without delaying longer.

I had purchased a TM 500L inverter battery in Feb 2016.
As per label on the battery, it is covered under warranty for 36 months.
Also, at the time of sale, I was told that Exide offers 36 month warranty on this product.

Now, my battery has stopped working and when I raised a complaint, they are stating that Exide only provides 18 month warranty.

Their Okhla service center has denied offering warranty services and are denying the fact that battery comes with 3 years warranty, even though it has been clearly stated on the product.

Request consumer court to take action Exide company and provide me a resolution.

Hi..
Im vijay kumar, telecom engineer, working for railways.
As part of providing necessary communication at railway station, im using your battery bank. Here, i have a battery bank of 16no. S out of which 2 batteries are not giving rated volts/amperes

My battery details are,
Exide powersafe plus
Battery type: ep 100-12
Volts: 12v
Capacity: 100ah
S. No: 4qi[protected]
S. No:4qi[protected]

Kindly attend this on priority..

I had purchased a inverter battery for 18800 a few years back and now the battery has gone dead we have hardly used the battery as there are very minimal power cuts, now the battery has gone dead and the guy from exide says it cannot be repaired, lost all hope on this brand, i had bought 4 batteries at the same time hope the company replaces it or gets it repaired as the battery is kept in a very safe condition

I posses a thunder bird 350 bike of royal enfield from last 5 years.

I got battery replaced on 19 april 2018 from
J. K. Motors g-9 kaishma complex, nr. Sarni society, 132 feet ring road, bh. Apmc market, vasna tolnaka ahmedabad (Dealer of exide battery)
Under bill no. A 0594 dated[protected] battery no kil. A2 m2l7 731516.

Till now in five i have got terminal changed five times, three times with j. K. Motors once with bullet service station and once in normal garage.
The battery is having problem dissolving of terminal frequenty due to some technical issues.
The owner of j. K. Motor denied to replace.
The dealers do not forward my complain to company for his personal issues.

I had taken a two wheeler battery in september 2016, i have given it for replacement as it under warranty. That time shop keeper said that it will take 8/10 days to be replaced. And now one month is passed but not exchanged the battery. As n when i called the shop keeper he use to say i am expecting the delivery of goods today, so might be possible that you will get it by today itself. Afterwards he said that there is shortage of batteries in company so he gave me the company representative number, mr tushar lokhande he also said that may be end of this month you will get battery but still now i don't have battery.
The shopkeeper said that battery has been approved for exchanged then why such delay?
Then i had call to customer care, those guys are more useless than earlier stuff. 4/5 times they disconnected the call saying that they couldn't hear, what rubbish is this?
I am willing to file a case against all this in consumer court.

I have luminous solar inverter va -850 model and exide batteries of gel mac 1500. The issue is that batteries is not charging through solar and does not have more than 2 hrs backup time on the minimum auxiliaries on (1light+ 1fan).

Today your service engineer mr ashok has visited and investigated the issue but he could understand actual problem. And he might assumed that he would be compatibility issue of battery with solar inverter and but not identified and test the battery simply make visit and misbehave with customer.
Is this is culture of your esteemed organisation???

We kamakshi jute industries ltd, wbiidc industrial growth centre, chakchaka, cooch behar have 16 batteries which are not work properly and this products within the warranty period. This product type cel 7-12 capicity 12 v & 7 ah. We purchased all this from k. R. Sethia & co (Biawa singha road, cooch behar, 736156. All batteries serial no. As below:
4nil618969
4nil618964
4uil204052
4nil618966
4uil204140
4uil204051
4uil204055
4uil204053
4uil204139
4uil204137
4uil203943
4uil204138
4nil618967
4uil203942
4uil204054
4uil204136

I had purchased above inverter battery from m/s vikas auto agencies, jamner on 01/07/2016 vide their bill no.42.
Battery details as under - s no. Iqh[protected] with 30+6 months warranty.
Now battery is not taking load from last two months. We had already complaint on 01/08/2018 but we have not received any response from the company.
Kindly take up the matter and resolve the problem otherwise will take help of consumer court.

Sunil kumar diwakar
595, sector - 16, faridabad
Haryana
[protected],

I bought exide inverter battery "im-1000" on 11-9-15 and it been 20 days till it has stopped working.

Before i was calling toll free number [protected] and trying to get a call back from them, i made calls to this number for regularly 16 days and got no call back and then i called up on[protected] and then i finally had a talk with a representative.

Basically my battery has a 36 months replacement warranty and even the representative told me that you have proper 36 months replacement warranty if it is mentioned on the battery and yes it it there written on the battery.
He even told me if there is any such condition apply is written there though the battery will be replaced if it is actually not working.

But now the local service center is saying that it is in 30+6 months warranty and they are not accepting the call center representative words and saying that they have misguided you.

Now tell me what should i do, should i sue them in court or should i throw the battery from 3rd floor with the branding exide on it saying the best indian battery company which has a costumer satisfaction rate of just 1%?

I am feeling very disguised with such a bad service experience with the company representative, with the local service center and yes the dealer "sondhi associates" an extremely rude person but was very polite to me when i was purchasing the battery from him.

And yes, i have made a big mistake again by buying a car battery from exide like 40 days ago. I wish i would have purchased the battery from some other brand.

I am from agra, up west. I reside at khadari and i purchased the battery from "sondhi associates", this shop is in transport nagar, agra. The local service center guy name is sajid, number is [protected]. And my name is laksh ramani, contact number is [protected]. Now please resolve the issue or else i will keep on telling everyone to not to buy exide batteries. I have a big big circle so that will surely effect a bit on your sales. That's all for now with much of anger.