Exide Industries Complaints & Reviews

I bought exide mred 35l on 30.10.2017 bearing snoa4i7b035047. From the date of purchase, if my car is idle for 7 days battery is becoming dead. Each time the battery is dead, i used to call the service agent exide dealer from whom i bought the battery. He will bring spare battery to boost my car battery to start. After 4 to 5 kms drive the battery comes to it's normal state. This process costs 150 rs. Till now i spent 11 times like this. Raised a complaint with exide customer care and the complaint no is sapa00014649v116. Better guys stay away from exide.

Hi team,

My battery serial no. Is 10g[protected] and im series is 10000.

I raised a first complaint about battery on 25th october 2017 with reference ref no: ejha00011446v165 because battery was not lasting for more than 2 hours.

Service engineer has visited our house and asked us to put water on it. Even after that battery was not working.

After waiting for his next visit again, i raised a complaint on 13 january 2018 with complaint number ejha00014505v171 and service engineer has finally declared the battery as dead.

I went to the dealer for its replacement but after taking over a month around, he is not replacing the battery.

Can you please check and help me.

Thanks
Piyush fatesaria

When i was searching for a inverter installation contact, i found the contact in google i. E., suma located in beeramguda, hyderabad. I called her to setup inverter at my home in sangaredd (Medak -502001) and they have installed the inverter with exide battery (Tube master tm500). Its was good all over last month and suddenly it stopped charging the battery and power was getting off.

And then i contacted exide customer care and a lodged a complaint on 24-feb-2018 (Sapa00013772v503) and asked for service check.

Service engineer came and said as it is under warranty of 18 months, and i can get a foc replacement for the battery. He told that it need warranty card for that. Then i realized the warranty card, i didn't have the warranty card, because i never thought i would be in this situation. After all its a exide battery right.

When i tried to reach the person whom i got battery installed, that number is no more reachable, and i come to know that they have closed there business.
Now my problem got doubled.

But i believed exide company takes care of and problem and its quality. As cant unknow the product it manufactured. And i took help of customer care and as suggested by them i took battery to the exide dealer (Vidith powers) hoping he can help me to replace my battery, but he want an assurance from exide to ship for replacement.

Below are the details
The manufacturing date of battery is apr 2016,
I got it installed on jun 2016.
I am facing issue since end of jan 2018.

And i believe my battery is still under warranty. And i need a replacement for my battery. Please hoping for a positive response from your side.

Dear,
Sir i am mujibar sk, battery serial no - a1j6b226742, my battery crn dte - 07.11.2017, but consignee is not service me, details of consignee -
([protected]) kotulpur sst battery centre, netaji more - kotalpur, kotulpur, bankura, 722141.
Gstin:- 19almpc0666r1zg
State - westbengal, state code:-19,

My delivery challan no - [protected]
Date of issue - 08.11.2017
Order no[protected]
Delivery no - [protected]
Purchase order no - tr/ex/bnk/7391478

I had bought an alto car battery model exide 35 l mred 35l/12v car battery from exide on 25th december 2017 and yesterday 3rd march 2018 it has stopped working. I have raised a complaint with exide but they are just not responding even when my battery is in warrant. I want to escalete this complaint to higher authorities. My complaint reference number is nupa00065404.

I have received sms from vk-eilwms on 8th february 2018 to collect my relacement battery under claim no ar-mum7995131/srno.3d7g027396 after 5 days of the receipt of sms. It is regretting to state that the dealer has till date not given the battery for the reason that there is a shortage of battery and the battery has not been received from the company till date. I have been regularly following up with him. But the answer remains the same since last 20 days. Is there any responsible person from your side, who would assist me in this matter. The tollfree number for consumer complaints is also not working. Is the company out of business??

My battery warranty claim no ptl7939387 srno m2c7n453083 is defective. I had visited the bajaj showroom rajpura for the battery replacement and everytime your company returned the defective battery without changing it due to which my bike is not starting. I request you to change the battery or i appeal my request to higher authorities or consumer court.

Hi concern,

I have bought an exide battery on 20/5/2017 from bombay battery and inverter situated at mahindra park, opp. Fruit mandi (Azadpur), d-33. However, after 4 months i was facing issue as the self start button used to work 1 time out of 10, although, the horn was working fine. I raised the issue and submitted my battery to wazirpur, lawrence road branch via my dealer on 25/11/2017. I was told that if there will be any issue then my battery will be replaced but they gave a cold response and said that my battery is okay. Just after 10 days i received my battery i faced the same issues again. I bought especially it for self start purpose as it helps in crowded area as well as in traffic. I was trying from last november to visit nearest exide service center but i am as busy as bee, so, unable to find out the time. Please tell me if something can be done from your side.
My battery no. Is. M2j6r645591.
I am expecting a prompt and favorable reply.

Thanks
Varun arora

I have purchase exide battery on 03.06.2015 form calcutta power corporation head office singh market, shop no.11, angoori bagh, faizabad Distt Faizabad pic code 224001 up india

battery second cell is cut by rat and water is fall as per site inspection report by exide engineer, please replace my battery or suggest me

Regards,
Kamlesh Gupta
professor colony Ayodhya Faizabad
Mob. No. [protected]
[protected]

I perchased a bajaj vikrant v15 bike date 30/10/17from bhagwati auto garhmukteshwar distt. Hapur/ghaziabad up.in this bike exide battery is using but this battery is not working sufficiently from perchasing date. This battery sweep the charging in short time. I complent this matter on 30/01/18 and comp. No. Is nupa00059573v120 and code is 2418, but no any action till time. Must be perchase new other company battery to me for my satishfaction? So plz. Change battery in shortly.
Arvind kumar kaushik
Garhmukteshwar up

Zsco-mred35l battery with sr. No.-a2e7b022485 bought on 27/09/17 stopped functioning on 13/01/18. Complaing to my dealer vip auto centre/vip road (Dealer code50144), kolkata-700059 it was taken away by an exide person for recharging inspite of my repeated request of replacement with a new one. It was refixed with a decision 'battery found ok' on 17/01/18 vide crn no. Tr/ex/cal/7858506. On 28/01/18 it stopped on a crowded road & i am in a embarrassing situation. On 29th i requested to change it with a new one but was refused until it is declared defective in dealer's assessment.
Please help me to solve the problem. Thanking you.
Truly
Krishna bhattacharya-96228/bat-mobi

I am suresh, living in chennai. I have bought exide inverter battery two times with same dealer. The dealer details mentioned below.

Surya battery service
http://www.dialtous.com/company/f[protected]NIJD2N5H_170127_Surya-Battery-Servic...⇄
Mr t sasikumar
No.469/4, sri ram complex, t h road, lakshmi puram,
Minjur, chennai,
Tamil nadu. Pincode : 601203.
+91 - [protected]
[protected]
Surya battery serviceservices : ups battery dealers - exide
Inverter battery dealers - exide
Generator battery dealers – exide

When i was first time bought the battery, it was working well only for 1 year. Later the battery was draining within short time of period even though the charge is full.
This dealer advised to us, there was a problem in battery which they can’t fix the problem.

Based on the dealer suggestion, we have exchanged an old battery and bought new battery with same dealer. But he is not given bill and seal of the dealer.
He said, if any problem no need to contact customer care, i can contact directly contact to him. Based on that, we have also bought the product.
Later, just 2 weeks back, we had a same issues in new battery also.

We have been trying to reach the dealer more than 2 weeks but he is not attending my calls and he has blocked my number in his mobile.
I couldn’t able to reach him, even i have sent message, whatsapp chat and trying to contact whatever i can do.

The bad thing, he is seeing all my messages, missed calls, chat but not replying to me. This is really not good. Is this right way to treat the customers?
At least, he would have replied single message. But, he is not considering customers pain and problems.

This dealer is one of the worst dealer which never ever seen in my life. Because of this dealer name sasikumar, exide is going to lose lots many customers.
This person sasikumar is spoiling exide customer service quality and brand name. We already lose our hope with exide battery. We have around 8 flats in my apartments.
How can i recommend this product to other my neighborhoods?

The person sasikumar is sales duplicate product with using exide brand name. I am suspecting, this is person is not authorized exide dealer and cheating unknown peoples.
We lose our hope with exide products.

Request you to please take strict action against this person sasikumar and prevent to cheating peoples. Or else, you will loss big business.
And also, ask him to revert me soon. I hope, you will take necessary action against this compliant and help to valuable customers.

If i am not getting any updates from sasikumar, then i don’t have any other choice. Need to escalate this with consumer court.

Thanks
Suresh

On 23, jan 2018 i had complained about my car is not starting on your toll free no. So many times by phone no. [protected], &[protected], i tried but no help i get as time was 10pm only, even i register my name, mailing address, phone no. But all comes in vain, even i had downloaded exide battery app but no use. Worldwide renowned exide battery give this type of bad service i really showed, please lookup the matter

My exide battery is not charging. My complaint no- ebra00026545v217 date 23/08/17, my second complaint no- ebra00048264v377 date 08/01/18. My battery sr. No.- aid7f261510.
My third complaint no. Ebra00049665v597, complaint code- 8534.
Abhi tak mere complaint par koi bhi jabab nahi mila hai aur na hi battery change kiya gaya hai.
Hame yesa lagta hai kharab battery ke liye company koi jabab de nahi hai, jabki 36 months ka warranty hai. Jabki battery kharabi hone ke karan hame bahut taqlif ho rahi hai. Jisse hame kathinaiyo ka samna karna par raha hai.

Dear sir,

I had purchased a battery of you product-fxlo-xltz4 fc, vrla, red cont/lid, l-l/out (Zold) on 16.01.2017 sl no m647p373650 from your dealers m/s a to z battery center, 178, forest park, bhubaneswar-751009. But it did not work properly. I have gone to your dealer with complain and they have kept the battery and returned me after about 15 days. It was still not working i have again handed over the battery to your dealer on 14.06.2017. The dealer took around 15 days and returned me saying it is now ok. After that it worked for a about to three months and started showing the same problem.in the mean time i have shifted to malkangiri and found one of your dealer m/s maa tara tarini automobiles, main road, sambayaguda, malkangiri - 764045 and handed over the battery. On 22.09.2017. They have returned the battery after more than a month without any repair/replacement. They said that they have sent the battery to company and the company returned the battery with an objection that it should be placed to the dealer from where it was purchased. As i am more than 600 kms away from my original dealer it is not possible on my part to submit the battery to bhubaneswar.
I therefore request you please look in to matter and solve my problem immediately as the date is well with in your warranty period. Please communicate me the outcome in this regard in my mail address mentioned below.

Regards.
M. Majumdar
Cell no - [protected]
Mail. [protected]@gmail.com

I purchased one exide inva master tubular battery from your company on 06.04.2015, whose sl. No.- 1ng[protected] and was given three years warranty. But before completion of warranty period, this product started giveng less back up ie one hour only, which was supposed to give four hours back up.
Then, i contacted seller (Inverter power centre, prop.- hafijuddin seikh, pathak complex, new bus stand, memari, burdwan) but he did not cooperate at all with me.
Nest, i i contacted with customar care. As per their guidence, i was told to contact bandhan battery, memari college more, burdwan. I returned my battery on 24.10.2017 to them and told to enquire after 20 days.
When i went to them i was informed that, same item was sent to asansole service centre but that is missing from that place.
So, you are requested to advice me, which will be next step to be taken in this situation.

I have taken a battery serial number m2cr4202732c63.. I bought it was on 16/05/2016, but its in warrenty its not working currently... The dealer said that we have to wait for a week to check the status of the battery then only we can replace as warrenty... I have given the battery.. But he did not given any spare battary and how can i run my scooter jupiter...? Is there any spare battery untill i recieve response from the company...???
Pradeep am
[protected]
I took battary from a dealer
Srinivasa battary works
Laggere main road
Bangalore 560058

With reference to my complaint Number EJHA00012903V120, I would like to inform you that your service engineer had came to our home and checked the battery and informed us that there is some technical problem in our battery and he can't rectify it, thus we have to send the same the same to the dealer from whom we purchased the same, after 10 days we get back the same from our dealer ( RAN7629175 SrNoA1F7E263494 ), that the same has been checked by your service centre and it is found OK. But with deep regrets I have to say that within in two days the same problem restart. I have call to your customer care again for the same problem, but they are also helpless

The transportation cost .(to & Fro) is Rs 600/- and it is very difficult for me to repeat the same again and again.

The dealer is saying that the battery should be relapsed, but your company person is denying the same.

As EXIDE is a renowned organisation, I hope they will look into this matter and do the needful asap.

Regards,

Dev Prasad Panigrahi
Contact No - [protected]

Priya exide compny ke karta dhrta gan..
Agar aapke aise haramkhor aur nikkame deeler rahenge jise aap apni bhasa me authorised care kahte hai to compny ko badnaam aur khak hone me samy nahi lagega kyu ki upbhogta ko aap sarvice nahi de payenge aur ye aise deelar jo comny k liye khatrnnak aur nuksaan deyak hai aise deelar se compy ki galat chavi logo par jati hai... Huwa u ki mai ek battry rplace ke liya gaya to in mahoday sahab ne kaha ki jaha se liya waha jao.. Mai bola to ye care kyu hai to bola ki bakwas mat karo mere paas se liya hota to kara deta kon jhamele me pade cmpny k bahut jhamele hai kabhi 18 din to kabhi 20 ya mahina bhi lag sakta. Jao jaha se liya waha jao aur bahut si bate h jo cmpny aur cstmr k liye thik ni h
Deeler.. Suryasakti exide care.
Add. Hb taun
Pardi nagpur

Hi.
I bought an exide battery about 3 years back but it is getting drained out. I have got it changed couple of time but still the charge doesn't sustains. I have called over customer case once & raised a request but received no communication over it.

Please arrange a technician visit on the below address. I also have the warranty card for the battery.

Ankit kapoor
Flat no# 5b, jain rock garden appt, phase-3, near reliance fresh.
Madhapur... Hyderabad... 500081