Exide Industries Complaints & Reviews

I have purchased the new exude gel magic 150ah on 22/07/2017. The backup for said battery is not available even for 5 minutes.

I was not able to use this battery and i have already raised this compliant earlier but no one contact me to fix this issue.

I request you to replace this battery as soon as possible. If you are not willing to replace the battery, kindly refund the amount for battery and take back your battery.

I am really not happy with service you provided.

Battery type: fgmo-gelmagic1500
Serial no: a5g7i000048 5g71

I would like to bring an important matter to your notice.. We had informed exide customer care on 29th of july about our inverter repairement, which went out of order on that very day. They provided us a complaint number : ewba00018066v468 and informed us that their service engineer would contact us shortly, but 5 days have passed till date and they neither contacted us nor has sent any service engineer to our resident.
We are facing a huge problem without inverter while power gets cut off.

So, i would kindly request you to look forward to the matter and take neccessary steps at the earliest.

My self o. P. Patel i have purchase a battery on dated 28.01.2017 of chloride safe power (Exide) but battery not taking charging. Then after contact dealer. But dealer has refused to replace batteries which are under
Warranty period. Please rectifies problem as soon as possible

Warranty card attached battary no. 4uhl 287023

Mobile no. [protected]

I have purchased a it500 exide tubeler battery along with 1450va exide ups from jain enter prisers rayaga state odisha in the month of april after one month the battery was completely discharged no action has been taken by the company till to date. Now i have purchased another battery of other company but the exide ups is not functioning properly day to day my another battery is going to damage. Several time have registred in toll free help line. The exide company is not providing any service. Warrenty period of battery is for years & the ups is two years but purchase of goods after one month the exide company is not giving any service and cheating to the costumer.

Dear,

I have purchased battery 3 years ago. Due to some issue battery dead, need to replace. Eligible for discount 25% on new battery.

Below price comparison:

New battery cost 4800 rs from agent.

With discount from company 4800 rs.

Now tell me what discount your giving. Please don't cheat people false with business tricks.

I will post on facebook soon.

My bike battery (Battery type: fxr0-12xr9-b serial no: m2l4n603589 2b53) got damaged which was in warranty period (25-27 months) and i have applied for replacement vide ref no: easa00005176v478 on 11.07.2017. But till today i have not received any new battery. Very poor service to customers from exide. Kindly arrange to resolve my issue as early as possible.

Complaint no ewba00015747v482.

I had given my car at the service centre at longia motors rashbehari kolkata west bengal. They had lodged a complaint n 12th july. Today on 15th july the inspection is done which is after 3 days, and i have been informed that the battery is not working and it would take two days to replace the same. I am very disappointed with such service.

Worst battery and service in batteries...

मैंने exide बैटरी उसकी विश्वसनीयता पर खरीद कर शायद सबसे गलत फैसला लिया है और आप सभी से अनुरोध करता हूं कि कृपया अपनी मेहनत की कमाई को इस झूठी कंपनी के प्रोडक्ट खरीदने में ना लगाए ।

मैंने इंवा ट्यूबलर बैटरी सीतापुर उत्तर प्रदेश से लष्मी बैटरीज से दीपक नाम के दुकानदार ([protected]) से जून 2014 में खरीदी ।
2016 में बैटरी में बैकअप न मिल पाने के कारण मैंने शिकायत कर दुकान पर से उसे चेक कराने को बोला तो उन्होंने उसे मंगवाकर 2 दिन बाद यह कहकर वापस कर दिया कि ये ठीक हो गई है जबकि कुछ ही दिन में फिर वही समस्या आने लगी । जब दोबारा मैंने बात की तो बोले कुछ दिन चलाइये फिर देख लेंगे और जब मैंने उसको वारंटी में बदलवाने को बोला तो उन्होंने टाल दिया। अब जब बैटरी बिल्कुल ही जलने लगी और उसका पानी 3 दिन में ही पूरा सूखने लगा तो मैंने दुकान पर जाके शिकायत की तो उन्होंने उसे देख कर यह कह कर मना कर दिया कि यह अब खराब हो चुकी है और अब इसकी वारंटी निकल चुकी है, मैं कुछ नही कर सकता, मेरे पुनः कहने पर की यह शिकायत मैंने कई बार बोली तो आपने इसे यह कह कर छोड़ दिया कि यह ठीक है और अब जब वारंटी निकल गई तो खराब हो गई ।
दोस्तो इनका और exide का यह गैर जिम्मेदाराना रवैया आपकी गाढ़ी कमाई तो बर्बाद करता ही है साथ ही आपकी जान के साथ भी खिलवाड़ है । इसलिए कृपया खुद को सुरक्षित रखते हुए ऐसे कंपनी के चक्कर मे न पड़े जो स्वयं और अपने डीलर्स के साथ आपकी मेहनत की कमाई और विश्वास के साथ खिलवाड़ कर रहे हैं ।
- लष्मी नारायण गुप्ता
नारायण टॉकीज के सामने, सीतापुर
[protected]

The Battery is not working properly and we are often facing problems. We purchased the Battery for home use from a dealer in Faridabad (Rohilla Electrical Works, Shop No. SC/67, NIT, Faridabad-121001, Haryana; Mobile: [protected]) last year on 28 June 2016, for Rs. 9, 000/- (Rupees Nine Thousand Only). We made a request on Exide helpline number [protected] on 01 July 2017. Nobody came till 07 July 2017.

I called the Exide helpline number again on 07 July to highlight the matter and follow up on my service request. The person who attended my call today (07 July 2017) gave me a number in Jaipur[protected] and told me that the problem will be solved after I call up this number. When I called up the number in Jaipur, the person who picked up gave me another number ([protected]: Name-Mukesh). I called up Mukesh and he asked me to forward the complaint number and he promised that somebody will attend the complaint by today evening. Somebody finally came on 08 July 2017.

He shared that the battery needs to be taken to the service centre for 7 days. When we requested him to give a replacement battery so that the house doesn't remain in darkness when regular electricity supply is not available, he refused to make any arrangement. He also refused to give a receipt in case he takes away the Battery for resolution of the problem. However, no help came forward.

The problem remains unresolved. It is indeed shocking that a reputed Company like Exide gives such poor quality service to its customers.

I have purchased Exide Sf SONIC FS144035L battery from Judge Battery(Regd.), Wz-93, Tagore Garden On[protected] within 1.4 year the battery stopped working.I went to Judge Battery but they said call to Exide customer care because your battery is under warranty. From last 5 days I have been continously calling to your service centre but there is no1 who hear our complaint. It will be good if i get the reply asap.I am really not happy with your service, if i will not get any response from your side then i will go to.consumer court.
I request you to please send your expert engineer to check up my battery as soon as possible.

In my bad time I bought Exide inverter due to brand value of Exide. But my views changed within few days when it got faulty within 2 days. And Exide team is neither able to replace nor rectified in more than 2 months. For last two months their dealer is saying it will be replaced within a week. But two months have been passed but still I am waiting for moment when it will be rectified/replaced.

Exide service center is worst.

Since I have great respect for Exide brand. But this product changed my views.

I complaint for battery & service guy delivered an old & outdated battery while my battery was still in warranty.
I am chasing since last two weeks, but no one providing the reason to do the same. Gurgaon local exide guys & dealer both are rood against my call.

Having a very bad experince with exide battery...

Battery bought on 23rd March 20017 for DG set found faulty.This is a multi stored building with 2 lifts.Incase of power cut the lift is operated by the DG set .considering the grave risk to the residents who may get stuck in the lift incase of sudden power failure. We request to replace the battery immediately to avoid any unpleasant events.
Address:Sivaganga Lake View Apt., Vadakkechera Lane, Thrissur 680020, Kerala.
Contact mob:[protected] or [protected]

I am from ludhiana, punjab. I have puchased a new exide invasmart 1500 battery on 21/06/2014 from exide battery registered dealer — kundan singh & sons (Mg). Opp manju cinema, ludhiana, punjab. Invoice nor-15390 the battery had 36 months warranty.in the month of april2017 the battery was not giving proper backup so i logged a complaint with exidecare at toll free number. After which engineer visited and checked and said that battery is faulty so contact your dealer. Complaint no — npba00001056v167. I visited the dealer in june and asked him to send the battery to the company. He denied me to send the battery to the company and started giving excuses that they have to prepare performa of battery so they will charge it first. They took 5-6 days for charging and also unnecessarily charged me rs300 for this. And returned me the battery without repairing it. I told him that my battery warranty is on endline so plz get it repaired by the company but he denied. And it was the last day of warranty i. E 21/6/2017 when the battery was completely down so at the end i myself visited the exidecare factory at focal point, ludhiana and at there they checked the battery. They told that your battery is dead and cannot be replaced now as it's warranty was expired on 20/6/2017. When i futher enquired about the policy then i came to know that there is no such rule that the dealer should himself make the performa n charge the battery before sending it to company. He should have directly send the battery to company. Inspite of my certain reminders to him to send the battery to exidecare he didn't sent and misguided me with the wrong policy. Now i have to suffer a loss of battery without my any fault. I request you to please take serious action against the dealer who is misguiding customers for the sake of his profit. If he would have taken right action against the battery now it would be replaced free of cost.

What service u r giving exide battery people. Exide people from cuttack are telling that u r battery is damaged. My swift dzire is only 4 months old. But car battery (Exide) is not working properly. Cuttack is a big town and they are telling that they do not have any battery for replacement.. Don't give false commitments... Waste service exide battery... Deepak [protected]

Sir,
I have an exide shine wave home ups. Now its appeared some problem like auto cut and when alternative curret come to this ups its become jerking sound.
So, please take necesary steps to solve my ups problems.

Before contact with you i call to exide customer care toll free number and they reply with a complaint no. Like - ewba00012029v435 on 20.06.2017, time. 09.00 hrs.
But none technical person from your end contact with me accordingly.
Please slove my problem or suggest me what will be the easiest way to slove this problem.

I purches my car battery serial no 267762 on 16/1/2014
From kedia agencies church complaix main road ranchi 834001.
On 4/1/16 i replace it
My batry no a1l5b2124641l53
Battry type fmiomi35r
Within one year i faced problem yesterday i was out of my city suddenly it creats problems.
Pls solve my issues why battry is not working properly aulthough my car is in well manner. I need help
Every year it not possible to purches a new battry.
So pls solve my issues

I have an exide mega inva battery attached to my inverter which is not charging for last ten days resulting in no power during power cut. As a result, i am facing lot of difficulties especially during night.in order to get the battery checked by the service engineer of exide i have contacted customer care on 16.06.2017 at phone number [protected] and lodged a complaint under complaint no. Easa00003931v105.
But no engineer contacted me or visited my place as yet. So i made another call to customer care today and appraised the problem once again. The girl receiving the phone told me that she has booked another complaint. But i have not received any message to this effect.
In this connection i intend to mention that the battery is not charging and in case of prolong power-cut the battery will not work at all causing lot of inconveniences.

Besides, seventy-two hours is sufficient to arrange visit of an engineer and thus it is evident that there is lapse by someone somewhere in the exide department.

Hence i request you to enquire the matter immediately and arrange to send service engineer to my place instantly.

Chandan kumar chanda
Brahmaputra apartment,
Patharquari, guwahati - 781171

Ref no: nups00001499v220 if satisfied, please share the happiness code: 6934 with service engineer after closure of complaint. Download [protected]@ http://bit.ly/2i4NRI8

I had registered above complaint on 12th june in the morning, till today nobody came to see the battery.
Last time i complained on 17th may and they turned up on 26th may after twi/three calls. Battery is not charging properly again. My warranty date is up-to 24th june and i am busy in daughter`s marriage. Don't know what to do now.

Sir,

In december 2013, i have had purchased a dry battery suitable to my scooter (Pleasure) from your dealer situated at deccan gymkhana pune, m/s b u bhandari service station. Bill no 1676 of 27/12/2013. I paid full amount in cash rs 1435/-.

After some period battery was started giving trouble so i rush to you dealer after sufficient period experience of battery problem. On 16 october 2015 finally your dealer replaced me the faulty battery with new one and gave me the receipt with warranty claim form.

Again after some period battery started giving problem. It was not getting charged while the vehicle was running.in last month i again visited to you dealer and requested him to take care of the battery fault if any.

After a week has been passed i rushed to him to get battery fitted to my vehicle. At that time i showed him the receipt against his demand.

Immediately after inspecting the receipt he said sir we have settled your claim once in 2015 and replaced you the product with new one. Now as per company policy we are unable to claim warranty again.

This is something tricky as if you have given us the good product against warranty claim as the original product was having some fault and was agreed by you technical cell. Howcome that new good product is getting sold / replace with out warranty. If you have replace me with new good product it must be having warranty as per general understanding.

I think the product carries the warranty, as to customer should get the re - leaf with the bad experience of the product.

With this complaint i request you to look in to matter kindly and replace with new dependable battery suitable to my scooter as soon as possible.
Thanks