Exide Industries Complaints & Reviews

We have bought a exide invertor battery last year.but our dealer did not give us warranty card.we have 2years warranty.so, please issue the warranty card (or) please we want to exchange the battery as we got problem for that battery.so, kindly exchange the battery. we bought the battery in vizianagaram in A.P.

This is k.bharathi my policy number 02513219 my mobile numbers [protected] they made my policy by wrong commitment that agent name is Vishnu bhairav agent code 60233870 agent mobile number [protected] they side can close my policy according to my wish or in case if any thing happen with account holder amount can be given to nominee account every month rupees 5000/- permonth for 60 months and sum assure given to nominee 2, 50, 000 and in case no risk to policy holder after complete your policy 7, 00, 000+bonus its complete around of 12, 00, 000 given to policy holder I as on same of in case any so i am visited to your chaitanyapuri branch regarding spelling mistake I asked to Vishnu about my policy details in your office they are say no sir this receptions goys are new they are no details know I am given you commitment details as on same to your agreement copy we are not study in high classes so they will cheated me I call to this goy he mobile is not reachable and I take this goy address and I go this Vishnu address he is vacate the house Vishnu is fill the spell mistech form and you go to home spell mistech latter posted to your address its will be 20 days but they did not let me about it they simple said that and I got it when I went to last year in the month of august paying term amount and I asked first details on my policy they are asked about my policy details reception they are say in Vishnu is given you wrong commitment not in this facility's in this policy I say to cancel my policy I had call to customer care they are say sir go to chaitanyapuri branch and talk to branch manager so I meet to branch manager and talk to this in 3 hours they are say wright know Vishnu is leave the job in case branch manager also no details provided me sir you pay this year and you possible closed next year in case branch manager also inform ing me so I pay in last year premium and cancel my policy this year branch manager is say sir you come next year month of august and close your policy and take your money back tell about my premium they said after 3 years my amount will be given to me when I visited to 25 th of august 2015 they showing new movie story say it will not be possible to clear the amount when I meet manager he said he did not know who made this policy between office and employee customer suffering a lout and making fool of customers if I got correct information about policy I could pay amount then and closed it in this year they said to me pay your 2 premiums and close it and loss of you 1 premium amount is this the service making fool and making the money policy every one says I don't know I don't know about it and I observ every time employees change no body is given me write commitment in case in details you telling when I visited in you office because of spell mictech time I will be canceled my policy in my first premium today I call to customer care number[protected] I talk 45 minutes they are say also same I don't know who's to know this details not for loss he is loss for customers he doing to pleasure employees and employees are given wrong commitments for customer care executive sais simple sir you go first and call me I will talk to branch employees and he say I am raise the complaint and I give you complaint number tomorrow its think simple you forget your money please do this matter serious I call to customer care this number [protected] you have recording so please chek my recording hoe to response your customer care goys and he say sir I call after 2 hours and I give complaint number I am not drop the I have recording for your employee first you your recording after I send you my recording please look in to this matter I am say to Exide executive I want 10 to 15 thousand rupees per annum policy he say me sir you don't see premium amount you see benefits of policy and we don't know income proof Vishnu said have broker and vishnu is doing proses of income proof I say to Vishnu my mother salary is 7000 only and Vishnu is created and showing salary details 2 lacks above my mother is say me he of wrong person but he say income proof is compulsory madam but we don't know he is doing income proof above 2 lacks please look this matter and verify to this income proof person I am visited to income proof certificketion he is take a money from me first 24000/- and he not given me any one rupee of me its equal and my policy detail showing me premium 22500/- please I requested to Exide life in case its change of my policy I will do continue to...

Battery back up problem Dear Sir, Since I have purchased the battery (Inva Tubular) from Sri Ganpati Sales, Netajee Road, Below UCO Bank, Deoghar-814112 (Jharkhand) on 19/05/2012, there is acute problem of backup. It hardly gives a few minutes back up then it goes off. I have already lodged complain with the dealer one year back from now and the dealer sent his technician, but still the complaint is unresolved. Since its purchase the water level goes down frequently, which is maintained by me regularly(monthly). It consumes 2 to 3 litres water in every two to three months. I am too much frustrated with your company. Please be kindful enough to look into the matter. Yours faithfully, Ajit Kumar Sinha [protected] Particulars of the battery:- EXIDE INVA TUBULAR IT 500 3PD, SERIAL NO- 018481, DT OF PURCHASE 19/05/2012

Dear Team, I have purchased the Exide Battery for my Vehicle just 2 years back now battery is having some issue and I have raised a complain against the same on 9th July 2015, complain no ::NUPA00006187, Since past 10 days no one has called me up and Customer care is not also helping me to resolve my issue...I asked Grevience for Exide or Escalation Matrix for Exide so that I could escalate the issue no one from Customer care is helping... I request to all of you who read this please dont buy EXIDE company Item specially Battery its a poor product in the market worst service after sale...please don't buy this product... Regards Ashish KUmar

Dear sir I had purchased an Exide battery from MUNNA BATTERY HOUSE, Nokha, Rohtas(Bihar) .The name of battery isExide Inva Master, according to bill S.NO. is35G[protected]jp5G. I purchased it on12 julyl2015, Bill No. 250. I asked for warrenty card for above battery but he refuses and told our Bill is only our warrenty .Also he wrote only 30 month warrenty on bill instead of 36 month warrenty given on product so i think the above product is an duplicate. Please inquire in the matter. Raj kumar

Dear sir, i have working with exide industries limited i have resignation for company 6th may 2015 my joining date company 01/10/2014 . My PF status shows: Claim ID : WBPRB[protected] Status : Claim Form 10C for Withdrawal Benefit AGAINST Member Account No (WBPRB[protected]Rejected. Rejection letter is under dispatch. Claim ID : WBPRB[protected] Status : Claim Form 10C (Withdrawal Benefit/Scheme certificate)for Account No (WBPRB[protected] has been approved. Payment is under process. However, its been in this state for a while. I have not received the amount. Kindly let me know how much longer the process will take. please contact me [protected] Thanks & Regards, Vivek Tiwari Bilaspur CHHATTISGARH [protected]

Dear sir I had purchased an Exide battery from R.K.Enterprises, Rewa (M.P.) .The name of battery is Tube Master, according to bill S.NO. is 1XF[protected]. I had purchased it on 14April2015, Bill No. 4542. I asked for garunty card for above battery he refuses and told our Bill is only our garrunty . so i think the above product is an duplicate. Please inquire in the matter. S.N.Gupta

I purchased a SR 500 battery serial number 19465/1WD from M/s Chawla Enterprises Allahabad vide cash memo no. 225 dated 7/11/12 with 3 years warranty. Battery deteriorated very fast and stopped giving backup since the beginning of this summer. A complaint was booked on phone against complaint no. NUTH[protected] dated 21/5/15. We tried to approach Exide on toll free number several times since then. But toll free number did not respond. Several emails were sent at [protected]@exide.co.in requesting them to look into the matter. After several reminders Exide service engineer visited and identified that battery is working at only 3% of its capacity vide his daily job sheet no. 382 dated 1/6/15. He informed us that he will replace the battery. But since then, there is no further action. After several reminders we received a call on Thursday 4/6/15 that the battery will be replaced on Friday on 5/6/15. But till the evening of Saturday 6/5/15 no body turned up. We are living without a single minute back from the battery from last 17 days. There is no point getting replacement after summer is over. What is the meaning of warranty if we can not get replacement after 17 days of complaint. I am left with no option but to lodge this complaint. Anticipating a prompt action.

My few year old replaced battery was exploded while i was sleeping, and luckily no one was injured but still what if this explosion would lead to some serious trouble? I just want to know how can i have a proper grievance on this case. If possible i would like to have an repair of the battery and look after what caused this trouble.

Respected Sir, I want to acknowledge the following genuine points against the rejected claim by Mr Dogra Sales Executive, Jammu Division Jammu. I purchased a Diesel Ritz Battery of my car from Chandigarh in the month of Jan 2014; the Battery has a warranty of 18 months and a Pro Ratta Warranty of 24 months. I was not satisfied with its performance for I had paid 2 to 3visits to the authorized Service Centre of Jammu and Kashmir due to its inefficiency. Though it is a maintenance free battery yet I had to fill battery water before I went for long journeys oblivious of the fact that this battery was continuously leaking from the base for the last one year. This led to rusting of its base plate which eventually damaged it. On returning home after a long journey I was astonished to detect a leakage in the bonnet thinking it to be water leaking from the radiator. I rushed to Peaks Maruti Workshop where after inspection it was told by DGM, Mr. Rajeev that this leakage was from the Base of the Battery not from the Radiator. Due to my Good will he deputed a driver to carry it to Authorized Service Centre Gangyal as the battery was under the Warranty period. I took the Battery to the Service Centre Gangyal. It was told by Mr.Dogra that the Exide India limited does not cover the accidental damage to the outer covering of the Battery which was totally unjustified as this was not the case of accident. No modification has been done which can be harmful to the battery. My vehicle is of 2009 model and I am following all the regular norms regarding service and care of the said vehicle. He advised me to go for a repair of the outer covering from the junk dealer which was intolerable for me as I had purchased a branded product and it was their responsibility to find solution to my problem. The Registration Certificate (copy ) of my vehicle and the original copy of the warranty Card is lying with Mr Dogra. Please reconsider your decision and replace the battery at the earliest as the same is within the warranty period. I am facing a lot of trouble due to it and my Ritz car is lying defunct. I believe in this brand Exide has always been my first preference. I need a comprehensive solution of the outgoing problem. If your good self is unable to solve my problem, I would request you to give your solutions in writing at the earliest. I[censored]nsatisfied at your end, I may have to move the honourable Consumer court which I am most reluctant to do. So, please solve my problem immediately to prevent any inconvenience to both the parties. I am sure you will pay attention to this problem and act appropriately. Dated -30/05/2015 Thanking You, Yours sincerely, Dr Rajesh Singh Bhau. Oncologist, Directorate Health Services, Jammu

we have complained exide and opened ticket number NUTH[protected], its being 48 hours, no engineer has come to check BATTERY, which is only 6 months old and in warranty. main problem with BATTERY is : it is not chargING, we are forced to sit in dark and hot weather when light goes.

Dear Sir I am Sanjay Kumar from Kankatbagh, Patna. I have purchased Exide make 30 nos 12V/100AH/SMF battery for our UPS system on 28/08/2013, which have get faulty since 07/03/2015. It is under warranty till 27/08/2015. Several time we have lodged complain to Exide and requesting verbally, but Exide is not replacing faulty batteries.

I purchased Exide InvaTubular IT 500 battery in Aug 2013 and having 4 year Guarantee. Its been twice in this one and half an year that I am suffering with this battery. This time once we complained them they said that they will take a week to replace with running battery however in this week they are not providing spare battery. In this summer there is no possibility of leaving without inverter for a week in Indirapuram where almost 10-12hrs daily cut off happening. However the last time in Oct 2014 there was same battery problem and they took our battery but placed the spare battery before picking up. Now they are saying their company has changed the policy in last year November and so no spare battery will be provided. Also the service is so poor where since last one week complaint has been registered but action been taken after a week however they just keep calling over phone and saying reaching next day but never come. Its been almost daily 3-4 times we keep calling them. I am really frustrated with their behavior and they are now straight forward saying that I should go with other company either for service. In this one and half year even no body from dealer or company came for servicing and the warranty card is empty, no record maintained. I have that copy as well. They just returned today and mentioned that customer is not given battery because of Spare battery. My complaint registered with them is NUTH[protected] PLEASE HELP US Regards Nandita [protected]

My mother in law (Mrs Atasi Mookerjee) purchased a IN 1500 plus(battery sl. no A3K3A006305 3K32) on 07/01/2014 for using with inverter from A&B Electronics at LakeTown Kolkata-700048.The battery is having a gurantee cover of 2yrs from the date of purchase i.e up to 06/01/2016. Since the battery is not working properly a complaint was raised through A&B Electronics on 12/05/15 vide Job No EWBA00001579.Astonishingly after the complaint when we contacted the service engineer(mob no [protected] was sent from the service center by SMS) to enquire about his program, the service engineer informed that it had to be sent to the service center by the user. We really wonder what is the meaning of Guarantee as earlier the Exide person used to carry the battery to the service center after inspecting at home. Please note my mother in law is around 80yrs old and the battery has been purchased from M/s Exide the most reputed supplier of the country, to get relief during the hot summer load shedding. As a super senior citizen suffering from old age disease can she not expect the minium help from Exide for doing the needful for taking the battery to the service center and to return it by fixing the problem.? Further Exide is writing a lot about Corporate Social Responsibility in their website and is it not a part of their CSR to at least help such elderly person ? I would request the immediate attention of senior management of Exide regarding the matter to solve the problem immediately. Best regards. SK Chattopadhyay [protected] Dt 20.05.15

Dear Sir, iif we call the toll free number [protected] the people who receives the call are very irresponsible and arrogant with their behaviour, please make sure the employers who are working under your company change their behaviour, orelse u will be in atrouble Regards Zia Hussain

On 9.4.2015 van staff replaced the defective battery with a loan battery. It was informed that if defect is curable on testing then it would be delivered within four days otherwise it would be replaced by new one. Nothing was heard from company after four days. I called Batmobile again one customer care officer replied that battery was incurable therefore by a new battery the defective one shall be replaced. But there was no stock of new one. Customer care requested me to contact after three to four days. On 20.4.2015 in the evening at 18.12 hrs I called Batmobile in telephone number 22844564, one customer care officer described himself as Ajit Das informed me that new battery is available and asked me to bring the car at Entally Padmapukur. I express my problem to bring the car to the address instead I demand home delivery. Ajit Das replied that company shall inform as to when same shall be delivered to my home. I enquired about date and time of delivery, In reply he said in their time they will deliver, he refused to specify date and time. I exclaimed after hearing the reply but he emphatically said that it is the way they served the customer. That officer in an unacceptable attitude insisted that they shall deliver the battery as and when their time permit. he added further by saying that I should not forget that defective battery was replaced by a loan battery promptly rather on the day when complain was made. For that I should be grateful to them. I could not stand the attitude and disconnect the line. First of all there was a delay in replacement of defective battery for nearly ten days and I have been plying car with a loan battery. Instead feeling sorry for such delay company showed their attitude as if I am at fault. How a customer care officer of company say like this that a customer should be grateful for prompt service. Why the date and time for home delivery should not be specified. Why home delivery should be at company's sweet will. I have not asked for any favour from company. I bought the car Renault Duster and took delivery on 12.6.2014. Car plied about 10623 Km. Now a defect in battery has been cropped up. It is well within the warranty period. It is therefore my right to get prompt service under consumer protection act. Why I should be grateful for prompt service and that too for a loan battery, why I should ply my car for long ten days with loan battery. Why a bonafide customer tolerate unacceptable attitude of a customer care officer when there was a complain of delay in delivery. I therefore demand a prompt action in this regard and a compensation for negligence in service and for my mental agony and harassment failing which I need to approach consumer forum for redressal.

I bought the Exide Battery with Model No.FXR0-12XR5L-B on 29/10/2014, it was not working since 2 weeks.I would like to get replacement for my battery as it is in warranty period. Serial No: M2H4R[protected] Thanks Ramesh G [protected]

This is to lodge a complain against Exide Battery company at Guwahati. I purchased a car battery from the Exide agent few months back and the battery is faulty. Since the time I purchased it stopped working and it was taken back for charging and refitted in my car. This problem has again recurred now and I am unable to use the car for the past several days. The agent Mr. Nipen ([protected]) and the engineer Mr. Babul ([protected]) have not been responding to my phone calls and providing any kind of service. I request you to please file a complain against them for this lapse in service. Thanking you Parameswar K. Iyer [protected]

Dear Sir, This is to inform you that I had purchased a EXIDE battery from one of your dealers in Kolkata name M/S BANSEN AUTO Electro(193 sarat Bose Road, Kolkata-29). Details of The Exide Battery purchased: · Purchase date: 01/02/2013 · Sale Invoice .No.: 17320 · Battery Type: T/25mF · Serial .No.- 113573 · MFG Code: 1E2 · Vehicle Make: Tata Nano · Vehicle Registration .No. : WB06E0280 · In the name of : Subhasish Gangopadhyay · Address: Vinayak, 107 Golf Club Road, Kolkata-700033. In this connection on I received an SMS form your above mentioned dealer that an immediate battery service Check-Up is required for my car battery and learning the same on 20th Feb 2015 I along with my driver personally visited the dealer to check the battery health as advice through SMS. The health check up done by the experts of Bansen Auto was fine and the same was mentioned in the warranty card. However after refitting the battery inside by car the experts were unable to start my car and kept fiddling with my car for more than two and half hours and yet could not get my car in a running state and advice me to visit to a car mechanic and repair the fault at my own expense. I did not accept their advice and insisted that the battery experts of Bansen must have wrongly set-up the battery. This was constantly been advice by me and my driver for the hours that they had been working to get the car running. The experts of Bansen refused to do the same saying “we know it all” however under such situation they called an senior expert to check up why the car was not functioning. He immediately found that the battery connection was wrongly set up by the experts in the negative /positive socket/port. Once the set up was established correctly by the senior expert the car started immediately and the senior expert of Bansen confessed that the problem was created by their amateur unskilled labor. Since then my Nano car which worked just fine before the battery setup started showed major starting problems and I had to visit the workshop for identifying the problem. It seem that the constant desperate effort by the amateur mechanic of Bansen for two hours and more with a wrong connection set-up damaged my healthy battery that was certified by the EXIDE authorized dealer Basen Auto Electro itself on that very day. It is my request that you take a strong action on your authorized dealer Basen Auto Electro by intimating them not to use amateur people to handle such complex auto functions and to have senior experts to take care of customer cars more efficiently. Further the damage caused by them should be compensated ASAP. So it is my request to you as a company that please instruct Bansen Auto Electro to replace and make good the battery that they have damaged. Looking forward to a immediate action and order on the matter. Regards Subhasish Gangopadhyay Vinayak, 107 Golf Club Road Kol-33 Ph: [protected]

I have lodged complaint vide no. STEIU[protected] on[protected] and I have handed my old battery vide sl. no. 005368. I bring to your notice I have purchased the earlier battery on[protected]. With the warranty of 48 months. Yesterday my family members have received a battery no. SWE[protected], which was manufactured in the year 2013 and the staff has obtained the signatures on the blank papers, without giving any warranty card. Ironically I have received an SMS showing they received my earlier batter with sl. no. 6126166. I ask you to take action on the erring and confirm whether the battery sent to me is correct or not. B.Sudhakar, mail id : [protected]@yahoo.com cell no. [protected]