Exide Industries Complaints & Reviews

I have purchased Microtech 600 VA invertor along with EXIDE INVARED 500+ battery from NEO Enterprised, Diwan Circle, Vasai ( East ), on 10.08.2008. Battery Sr. No. 1G8 67727, Battery Dealer : Raigad Batter. It works fine for almost 8 months from the date of purchse, but suddently it is observed that the battery backup it reduced considerably and reduced to merely 1.30 Hr.,
1. The complaint was registered with the dealer for the same on 17.06.08 with No. RB 354, and the battery was sent for servicing / checking at at UPDErasta Engg. Srs, Nerul, which is authorised service station. The Battery was return by them to Raigad Batters after 15 days with the Checked OK remark.
2. inspite of the claim of the co. that the battery is ok, the backup was hardly for 1.30 Hr, Hence the second complaint for the problem of inadequate backup, was registered on 17.08.2009, as the problem persist under the complaint no. RB 368, at this time battery was again return with the remark CHECKED OK after 15 days.
3. During the Diwali period there was no power cut in the city, but after that it was observed that the backup has considerably low, as the same problem persists, hence the 3rd complaint was once agained registered under complaint no. RB 406 dt. 07.01.10 with UPADRASTA ENGINEERING SERVICES through Raigad Batteried for the replace of battery and the battery was immediately sent to Raigad Batteries. The battery was returned with the remark LOW GRAVITY.

4. The new claim for the replacement of the battery is agained registered under Claim NO. RB 427 dt. 22.02.10 for the battery 1G8 67727.

Hi,




I purchased a Battery for my bike on June 2009 which has a warranty of 15 months .The problem with the Battery started on Jan 2010 as I am not able to start my bike with the self starter. I took it to the battery showroom where I purchased the battery. They charged the battery and gave it back to me saying its working fine. But that did not resolve my issue. I went again to the battery showroom on Jan 23rd and told them that the trouble it with the battery and they check the signal with their tool and got the red alert that the battery is weak. I asked for a replacement as there is already Warranty but was told that there is no spare battery and I need to wait. They took from me the Original purchase Invoice and the WARRANTY card saying that is required by them. With the hope that I will be getting my replacement battery I gave them the original documents. I used to keep following up with them on daily basis to check if the replacement is ready. They told me that I need not come daily and they will give me a call once they receive the new battery. I didn't receive any calls from them and



On 30th January I went to them asking on the status on whats happening and it’s been more than a week that my bike is running without a battery. I got a very disappointing response from them that the battery is not ready as the Exide Company is not ready to give the replacement and there is some issue with the name in my invoice. I asked them why I was not contacted at that point and they had no answer to say. They are actually playing games around by finding reasons for not giving me a replacement battery. I asked them to connect the defective battery back to me bike and handover the invoice back to me as that the only document which I have as a proof. It’s been now 2 weeks and they are least concerned in contacting me to get me replacement done.



I have not faced such harassment and unfair trade practice which is been followed by them. I am also requesting for compensation for the trouble that I had to undergo. When I have a Warranty card and the product went defective it’s the responsibility of the shop keeper to take ownership in getting the replacement done ASAP. It’s just that the owner and employees are playing games and finding it too hard to get me a replacement battery.



Request you to review and take necessary action.





Address of the Exide Showroom:



Exide Gallery

S No 8-1-364/A/2,

Gachibowli Road,

Tolichowki,

Hyderabad-500008

office number:[protected]

I purchased an EXIDE Matrix DIN50 battery for my car in Bangalore in Feb-2009 and gave it to service on 6-Feb-2010. I was promised delivery of battery after charge on 8-Feb-2010 but since then everytime I call they say that it will take and additional day. I am unable to use my car and have to pay for Taxi everyday. I called today only to be told that I will get a “service battery” tomorrow(as temporary option) and the service person says he doesn’t know when a replacement battery will be available. This kind of service is unacceptable.

I request you to direct my complaint to the appropriate authorities within the company and ensure faster service to me.

The service number I have been contacting is +[protected]. My SS Number is 33122 and my name has been wrongly entered as Swaminarayanan which I have advised to be corrected.

Sir,
We are many time to go Hero Honda service center regarding the faulty battery replacement issue, but they are not replace the faulty battery during the warranty. Once again today[protected] we are going to Cross wheels Hero Honda service center in Moradabad (UP). We are saying please replace the battery because warranty period in due on[protected].then he say to me this is not possible to replace the battery. But we are trying to replace the battery.

Dear Sir please advice what we do if they are not replace the battery during the warranty period, because warranty on battery are expired on[protected].

Bike: Hero Honda Splendor Plus
Battery: Exide
Battery Serial Number: 152808
Warranty expired on:[protected]
Service center: Cross wheels Auto (P) ltd. Moradabad (U.P)

Please help me & advice.

Thanks& Regards
Imran Zaheer / Masroor Alam
Moradabad
Mobile# [protected]

hi i purchase a exide battery from indo batteries 189 bhagirathi apts shivaginagar pune 411005 at a cost of 800 rs sr nu. 2k8.3.960914 at 6/2 09 which is faulty so delear give me a new replace battery i think that which is also come for freereplacement (old one not new) nu is . 2k8.3.960846.this battery is also faulty but ur dealer is refused that and say there is a problem in ur rectifire .so i change my new bike rectifire which is 2 years old and its new one its marker prise is that time is 1000 rs that time and use new but same problem ocuer so ur deler is say tere is problem in uw wiering so we cut that wireing and check it but there is no problem in wiering then he give me a third one new battery no is f.r.2a9.3 162920 now he is working properlly .ur deler give me a faulty batterys at first 2 time which is cme for replacement so i lost my branded newne rectifier and battery so who is responsible for this ur dealer or ur companys police who is pay for my rectifire and new wiering thanking u s.s.ladkat ccto..... consumer forem sadashiv peth branch pune

On[protected] I purchased an exide invatubular battery bearing sr. no . 82864 from a shop at Srinagar running under two heads i,e J. K. Stationers / Kashmir Motors M.A. Road Srinagar kashmir. The backup of the battery got reduced to more than 50% before the completion of one year which was under warranty period of 3 years .on approaching the said shop i was giuded to exide service station who declared the battery to be replaced .Any way after lot of efforts & lot of time consuming I managed to replace the baterry by another with sr. no 05947 which did not appear me to be the brand new one & was charged Rs. 400 as charging charges when asked for the warrany card it was not given to me for the replaced battery. sokindly guide me.
thanks

27 Jan 2010.
I had purchased Exide Battery for Two-Wheeler Model Scooty on 23 Jan 2010 from Jagdamba Automobiles, No. 43, Arcot Road, Porur, Chennai 600116, for Rs.865/- . On 24 Jan 2010, before mechanic could fit the new battery, acid has been leaked out completely. Lid has been broken. 7AO is the Manufacture Code and Sr.No 753488. Though I didn't get the receipt, I do have the Warranty Card, as issued by dealer - Jagdamba. When I had went and asked to replace, he just says call me tomorrow. I will check and replace the battery. But nothing has happened for the past 3 days. He still has my battery.

Please help me proceeding ahead for the above.

Regards,
Manikandan K.

Dear Sir,

This is to inform you that I've purchased one new exide battery, MFD code 2K82, Serial no. 051578, for my motorcycle(Pulsar, 150 cc) one month before with Rs. 1200/- from Maa Kaali Battery House, Exide dealer at Chanda More, but it does not work properly(self start is not working, head light is not working and horn is also not working), But with other well conditioned battery the before mentioned actions are done beautifully.Dealer is informed about the problem and already one warrenty claim is done, but the battery was returned saying that the battery condition is ok. The problem still exists, dealer is ignoring the problem.

Pl help me.

Regards,

Uday Sankar tewary
[protected]

I had purchased an exide battery on 22.06.2007 which went out of order within one year of purchase i.e May 2008. The exide dealer M/s. Quilon Batteries,Prop.:Mr.Beson John, College Junction, Anchal, Kerala (Authorised dealer of Exide Battery) took away the original battery and replaced it with an old one of another brand, and till date they have not given back the original one. This seems very unethical practice of business by the Exide authorised Dealer. I could not contact you earlier because of being a retired person having little access to proper information. Please let me know whether I could get a replacement of the original battery as the same has gone out of order within one year of purchase.

My name is Chetan Suryawanshi S/O-Lt. shri Jagdish Suryawanshi.My father purchased a Exide battery, model No-exide max EM35R and Serial No-314683/4.C.8 at[protected] from Indian Motor Cycle company,10,Ram Nagar,Agra Bombay Road ,DEWAS(M.P.),Dealer code - 4979.the dealer gives 18 month warrenty to us but now i am haridwar(U.K.). Now I have problem in my battery and I submit my battery to exide dealer in haridwar which have Dealer code- 22199,Sahara Trades,131,Near Chandra Aacharya chock,haridwar.
I give my battery to this dealer at[protected] in warrenty period and dealer dispatch the battery at Exide Industries Limited,SR-2,Transport nagar,Dehradun,P.N0.[protected],CRN No-UTT/UTT/EX/09/01580.
the dealer told,my battery will recived in 7-8 days but now 1 month and 5 days crosses but none responce are come to me from dealer side and he give me another date when i go to his shop.I am very faid and my business is also loss due to this cause.So please help me and take some desirable action to fast.
MY Mobile No-[protected]

Dear Sir,

I am your esteemed customer since 5 years, using SF Sonic invertors batteries in my shop; and for indigo car . and I am very much satisfied with brand n quality product '; bearing this in mind I have purchased another sf sonic invertors 135 ah battery on Dated 16 August 2008, EXIDE MAKE S F PBX 1350. Battery no 5E8-417451, through your dealer M/S, S G TECHONOLOGIES, Devi complex. Court road HUBLI, ph...

I BOUGHT A BATTERY FROM KAKKAR OIL AND BATTERY IN FARIDABAD ON JUNE 2009 .I BOUGHT BATTERY FOR MY ESTEEM CAR .THE DEALER GAVE ME EXIDE MAX EM32 R AND AFTER FIVE MONTHS THE BATTERY SHOWS SOME TROUBLE AFTER CHECKING THE DEALER HE SAID THE BATTERY IS NOT SUFFICIENT FOR THIS CAR YOU WILL HAVE TO BUY A 35 AH BATTERY AND HE IS NOT REPLACING THE BATTERY HE SAID I CANN'T DO ANYTHING IN THIS CASE THE BATTERY IS O.K BUT NOT SUFFICIENT . SO NOW YOU TELL ME WHAT SHOULD I DO I DONOT KNOW ABOUT THE BATTERY AH . THE DEALER IS RESPONSIBLE FOR THIS HE GIVE ME THAT BATTERY AFTER KNOWING MY CAR MODEL

Dear Sir,

A protracted case no. 16/09 of May, 2009 at consumer court, silchar still pendant due to incomplete bench. National consumer forum's toll free number cannot be connected inspite of several calls. Please investigate and advise.

My name is rajesh singh my invertor battery ExideIN1500 is damaged I bought this battery in january 2009 from dealer Kanodia sales ,satna. ( M.P.). dealer has collected damaged battery which is in gurantee period. 2weeks back for replacement but till date he has not provided the battery on asking he is replying that he has no new battery in the shop for giving you.so please look into the matter for justice.

Pulsur 150cc- warranty period
warranty period
i had brought the Pulsur 150cc on 21/05/09. and then i got the warranty for the battery 1 year.my battery developed some problem at 7th month and i showed it to Bajaj Show room.& Service Centre they Give me a letter and told me to go to Exide battery service Centre to claim warranty and replace the battery,When i had go to Exide Service Centre on 16th Dec-2009. they give me the time only for next days. and Today on dated 30.12.2009 i had go again to Exide Service Centre They Exide guys told me u did't got any warranty without any Fees they Told me i have no any Battary of these Model But i[censored] give me 200 Rs. then i'll give u the battary... When i said no My battary is under warranty Please chenge it Free of Cost then they Behave very very Ugly with me....
so later i came to know that Bajaj Service Centre at Varuna Bridge they had not give me any responce so i have to complain for these matter to U.
So Please check that matter at your level and do needfull.... The Full Details of our Complain are :
Customer Name : Sophia Sarfaraz
Contact Number : [protected], [protected]
Motorcycle Model : Bajaj Pulsur 150CC
Problem Facing : Battary
Battary Condition : In Warranty
Exide Service Centre Status : Demanding the Amount 200 Rs. for Replacement.
Exide Service centre No :[protected], 2370489
Exide Service Centre Address : Pama Complex, DlW Road, Lahartara, Varanasi
Exide Complain Number : VAR/VAR/EX/09/14070
Date of Booking complain : 16 Dec-2009
Battary Model No : ZSC0-12EB9-B

So I request u please do needfull with ur level and replace my battary free of cost from Exide Service Centre....

Hi my name is Sushil Kumar Patodia... and I have bought a Exide Battery IN1350 Plus from the Authorised Dealer " Autorola - The Exide Shoppe " this is a shop address..#16, 10th main, jeevan bhima nagar, H.A.L. 3rd Stage, Bangalore - 560 075. I have purchased on 21th April 2009. Since day 1 I am facing problem in the battery and whenever I have complained to the dealer he sent the person.. his person came home checked the battery and go back by saying that everything its ok.. later when I have complaiend numbers of time then dealer has sent a genuine person who know how to check the battery so he finds that there is a problem in a battery so he gave me a stand by and took the original battery with him on 17th Nov 2009. He said will get the replacement in a week itself but as on date I have not received my original battery.. whenever I go to the dealer he says I am following up with company.. thats it. I want to higher authority to take an appropiate action against these kind of dealer who cheat's innocent people like us.

Kind attention will be higly appreciate.

Regards,
Sushil Kumar Patodia

I HAVE PURCHASED ABOVE BATTERY CODE 3B9/09290 FROM EX. SERVICEMAN FARM MACHINERY, CIRCULAR ROAD, REWARI (HR) AGAINT BILL NO. 7939 DATED[protected]. NOW THE BATTERY IS NOT GIVING BACKUP MORE THAN 45 MINUTES. I HAVE COMPLAINT FOR THAT AGAIN AND AGAIN THAN HIS PERSON CAME AND CHARGE THE BATTERY. THEN AFTER THE 2 DAYS THE BATTERY WAS UNABLE TO GIVE THE PROPER BACKUP. I HAVE AGAIN COMPLAINT TO DEALER AGAIN AND AGAIN, AGAIN AND AGAIN BUT THE DEALER SAID THE COMPANY WILL REPLACE YOUR BATTERY AND THERE IS NO ANY SYSTEM IN THE BATTERY. AND THE OWNER NOT GIVING THE RESPONSE. HE WANTS TO SUPPNED MY GUARATEE PERIOD. I AM SUFFERING FROM LAST THREE MONTHS. SO PLEASE TAKE PROPER ACTION AND REPLACE MY ABOVE BATTERY AS SOON AS POSSIBLE.
THAKING YOU

YOURS FAITHFULLY
RAJESH KAUSHIK
3327A/256, SHANTI NAGAR
NR. SHIV METAL, REWARI (HR) - 123401
MOB. NO. [protected]

i have informed to exide company on toll free number they registered my complaint and sms me the complaint number on 3/11/09 WMHO[protected] AND A CELL NUMBER [protected] MR RAJIK MALLICK. I called him he gave me a number of his assistant mr Virender . He told me that he will pick up the battery in 2 days and supply me a stand by battery but as of now both are not picking my cell. battery is under warranty period of 24 months and now only 16 months have passed

We have purchased 2 Exide Battery Model No IT[protected] on dated 6 Nov 2009 for Rs27000/- for Inverters in our Office in Pune. To our surprise we noticed that the water level Indicator is not matching we have been calling several times the dealer from where we have purchased this Battery. We have called Mr Mitesh around more than 50 times on Mobile no [protected] for this complaint but no one has turned up until now.Dealer Name;- A.C.Power Systems,588 Shop No 33/34 Ganesh Market, Bibewadi Kondhwa Road Market Yard, Pune 411037Tel No 24262249. We have purchased these Battery's looking @ you brand name but do not expect this kind of negligence. Pls do the need full & ask the dealer to ask apology from the Consignee/ Buyer.

I purchased an Exide inverter battery from Unique traders ROORKEE.After 15 days of purchasing the battery it was not working properly.It was discharging in half an hour. I called inverter dealer and checked the inverter but it was O.K. I then carried the battery to Unique traders ROORKEE on 2.10.2009 He checked the battery again and it was discharged in half an hour then he said it will be replaced within 3-4 days. He sent the battery to Balaji Traders Haridwar I visited frquently to the Unique traders ROORKEE but answer was same i.e. 2-3 days. I also talk to Balaji Traders Haridwar on 31.10.2009 but he replies that not to talk with me, talk to Unique traders ROORKEE. I also talk to service center Dehradun on 1.11.2009. He said, that battery is O.K. but I could not get same or replaced battery as on date. Roorkee to Dehradun is only 72 Km. In this process one & half month has gone. How much time u will take to provide the battery. I am surprised that a reputed/Well known company is taking so much time to provide the service.It will be bad sign for the company & will carry the bad image to others and encourage not to buy Exide battery.