Exide Industries Complaints & Reviews

I have purchase Excide Invared Tabular Battery IR+500 (Red) from your dealer M/s Shiv Shankar Electronics, shop no. 779 Section 17, Ulhasnagar-421 003. on 25.4.08. His mobil no. [protected], Land line no. 2701824. My Battery details Batch no. 1 C8, Serial no. 33732.
I have lodged my complain about 10 days back. My complain no. WM H O 00000208. After two days Mr Vishwanathsingh Swami contact me on telephone that on last Thursday our van will collect the battery from your dealer. But they have not collected the battery from dealer.

The above battery is lying with your dealer Shiv Shankar Electronics, Ulhasnagar-421 003. I request you to please collect the above battery to your service station, as battery has back up problem.

My mother in law who is residing with us age about 82 year old, She is suffering from Heart problems,orthodex problems is bad need of battery.

I APPEAL YOU, TO PLEASE HELP OLD PATIENT WHO IS BAD NEED OF BATTERY, PLEASE COLLECT THE ABOVE BATTERY FROM ABOVE DEALER.

YOUR EARLY ACTION IS HIGHLY APPRICIATED

Regards,

Amar Gurnani

This is to inform all the top shots for Exide batteries regarding the WORST customer service given by Exide dealer for Kalka.

I have purchased a new battery from Bogra sales,Old Kalka bus stand,Kalka aprx 8-9 months back.

From the first month of its purchase the said battery started giving trouble as it was not charging enough to produce desired electricity output in case of power cut.

After repeatedly complains about the battery backup from past 8 months there is no support given by the dealer from where the inverter battery was purchased.

The Backup is not at all as per the capacity of the battery which was purchased.

I have done several follow-ups and every time we get one or other excuse.


One of the common excuse given by dealer is that all the customers who owns Exide batteries are facing backup issues in this area because of regular power cuts which is really not true because in winters we do not have power cuts and the backup is still worst.

Never ever the dealer recommended for any service check by Exide engineer to figure out the exact problem.

Why not the Company like Exide care for the credibility of the company by giving dealer ship to people who do not have the sense to retain the customers.

However, just to inform you that in winter there were no power cuts and still the battery backup was only for 30-45 mints with two 20 watts CFL and now we can add one fan as well because of which the backup has also gone more worst and the original capacity for the battery is 1500 watts.

As per the original conversation while buying the battery the backup should be for 6 hrs continuous with 1 fan and 1 CFL for 20 Watts.

Because of this bad experience I have suggested my relatives/friends to go for Amron batteries instead of Exide in the past few months.

So, please check and revert before the issue will be escalated to
President,
Haryana State Consumer Disputes Redressal Commission,
Kothi No. 548, Sector 8B, Chandigarh - 160 018.

[protected]@sify.com
[protected]@consumergrievance.com

The Battery details are.
Date of purchase- 8-9 Months old
Dealer name-Bogra sales, Old kalka bus stand,kalka,distt-panchkula,Haryana
Serial number- 7B93A981511
Model number-IN-1500 plus


Gagan Sharma
Cell number’s

[protected]
[protected]

I am an unfortunate person to buy an Exide battery (12 MF 5 LB with S.No:[protected] for my Honda Aviator vehicle N: AP29AD 3078 on[protected]. You people claim that the batteries are maintenance free and infact I am repenting myself for buying this brand. The battery is getting discharged every week and already 4or 5 times were recharged. The dealer K.B. Battery Centre, Habsiguda, Hyderabad, is not replacing it saying that 5lb batteries are out of stock. You know that these scooters are difficult to drive with kick start in heavy traffic and are great inconvenience. I have spent Rs 1050 which is a small amount but your reputation is at stake because of dealer. I request you to instruct the above dealer for immediate replacement of the battery.

Dear Sir,

I had purchased an Exide battery (EM35LMF) for my car on 24.10.2009 from M/s Dhabai in Jaipur. The battery S. No. is 1 H9-010197. The battery is not working properly. The battery is under repalcement warranty for 18 months.

I have also lodged a complain at Exide Mobile no.[protected].

Kindly replace the battery.

Warm regards

Amitabh Sharma
[protected]

We had bought an inverter battery (inva red 500+, Serial no 01766/3Q09) from your dealer amar motors, Nerul, Navi mumbai vide bill N0/3720.The decesion to pay much higher prices for Exide were based on assumption of service back up and credibility of Brand.
Battery had been giving problem and finally stoppeed working when it was picked up by the dealer for sending back to co about 20 days back.
"Ever since daily calls and even personal visist yieled no result as dealer says Exide Co. has not retured the battery yet" "No replcement battery could be given by him as said co does not provide this.
Despite regular power cuts and ongoing final exams of my two kids" we are living with this.

I have purchased SONIC POWER BOX INVERTER BATTERY (PBX1500) ULTRA LOW MAINTENANCE ON 20 APRIL 2009 WITH SU-KAM INVERTER.Its just 11 months, my battery backup reduced to only 4hr. NOW AFTER every 4 hours inverter showing overload then we off the inverter for 5mitns then again start but this is not permanent solloution if if purchased branded battery then why we face any problem. i request you plz send some one to check this and replaced with new one.

rgds
Joginder
Karnal
[protected]

I have purchased EXIDE INVA TUBULAR BATTERY IT 500 ON 0422008.Its just 24 months, my battery backup reduced to only 2hr.I have complained to dealer from where i purchased it but, there is no responce from them.i have tired to call them to solve my problem but they never try to solve my problem, sometimes they disconect my cal, or misbehave.so i have posted my problem here because i think only u people can solve my problem.i want to give the full details of my battery details:-
NAME OF PURCHAGER:YASH VARDHAN KUMAR
ADDRES:VILL+ POST- PARWALPUR DIST - NALANDA BIHAR PIN:803114
PH- [protected]
BATTERY TYPE: IT 500
BATCH NO. 1H07 SERIAL NO: 056333
DATE OF SUPPLY:[protected]
DEALER DETAILS FROM WHERE I PURCHASED:
NAME: GLOBE BATTERY & ELECTRIC WORKS
ADDRESS: RANCHI ROAD NEAR LIC OFFICE BIHARSHARIF (NALANDA)
PH-[protected]

Battery Replacement
I purchased an Exide inverter battery from Unique traders ROORKEE.After 15 days of purchase of the battery it was found that the same was not working properly.It was discharging in half an hour. I called inverter dealer to check the inverter and it was O.K. I then took the battery to Unique traders ROORKEE on 2.10.2009 to check the battery and it was discharged in half an hour in front of me then he said same will be replaced by OEM within 3-4 days. He sent the battery to Balaji Traders Haridwar (Authorised Distributor). I visited frquently to the Unique traders ROORKEE but answer was same i.e. 2-3 days more. I also talk to Balaji Traders Haridwar on 31.10.2009 but he replies that not to talk with me, talk to Unique traders ROORKEE. I also talk to service center Dehradun on 1.11.2009. He said, that battery is O.K. and send the same battery without doing anything Again after 15 days same problem of discharging of battery occurred and dealer send the battery to service center Dehradun again Service center Dehradun has send the same battery on dated 07.03.2010.without replacement of repaired battery.As the warranty of the battery exists Unique traders ROORKEE may be asked to replace the repaired battery with new one.

Dear sir,
We would like to inform you that our Exide Battery Type 12MF5L-B and MFD 2K8-834964 Claim to your Exide Guna (MP) Exide Battery Warranty Claim Rejected by your Guna Depot on dated 19.02.2010 Reson SL-03(improper servceing)
my vehicle servceing every time in Bajaj Autorised Center and Regulerly service of battery in each vehicle serving record filled on Warranty Card by Bajaj Dealer
Kindly request to you replaced battery under warranty foc basis neighter , I will goes to Cusumer fourm in this issue
Jitendra singh

I have purchased Microtech 600 VA invertor along with EXIDE INVARED 500+ battery from NEO Enterprised, Diwan Circle, Vasai ( East ), on 10.08.2008. Battery Sr. No. 1G8 67727, Battery Dealer : Raigad Batter. It works fine for almost 8 months from the date of purchse, but suddently it is observed that the battery backup it reduced considerably and reduced to merely 1.30 Hr.,
1. The complaint was registered with the dealer for the same on 17.06.08 with No. RB 354, and the battery was sent for servicing / checking at at UPDErasta Engg. Srs, Nerul, which is authorised service station. The Battery was return by them to Raigad Batters after 15 days with the Checked OK remark.
2. inspite of the claim of the co. that the battery is ok, the backup was hardly for 1.30 Hr, Hence the second complaint for the problem of inadequate backup, was registered on 17.08.2009, as the problem persist under the complaint no. RB 368, at this time battery was again return with the remark CHECKED OK after 15 days.
3. During the Diwali period there was no power cut in the city, but after that it was observed that the backup has considerably low, as the same problem persists, hence the 3rd complaint was once agained registered under complaint no. RB 406 dt. 07.01.10 with UPADRASTA ENGINEERING SERVICES through Raigad Batteried for the replace of battery and the battery was immediately sent to Raigad Batteries. The battery was returned with the remark LOW GRAVITY.

4. The new claim for the replacement of the battery is agained registered under Claim NO. RB 427 dt. 22.02.10 for the battery 1G8 67727.

Hi,




I purchased a Battery for my bike on June 2009 which has a warranty of 15 months .The problem with the Battery started on Jan 2010 as I am not able to start my bike with the self starter. I took it to the battery showroom where I purchased the battery. They charged the battery and gave it back to me saying its working fine. But that did not resolve my issue. I went again to the battery showroom on Jan 23rd and told them that the trouble it with the battery and they check the signal with their tool and got the red alert that the battery is weak. I asked for a replacement as there is already Warranty but was told that there is no spare battery and I need to wait. They took from me the Original purchase Invoice and the WARRANTY card saying that is required by them. With the hope that I will be getting my replacement battery I gave them the original documents. I used to keep following up with them on daily basis to check if the replacement is ready. They told me that I need not come daily and they will give me a call once they receive the new battery. I didn't receive any calls from them and



On 30th January I went to them asking on the status on whats happening and it’s been more than a week that my bike is running without a battery. I got a very disappointing response from them that the battery is not ready as the Exide Company is not ready to give the replacement and there is some issue with the name in my invoice. I asked them why I was not contacted at that point and they had no answer to say. They are actually playing games around by finding reasons for not giving me a replacement battery. I asked them to connect the defective battery back to me bike and handover the invoice back to me as that the only document which I have as a proof. It’s been now 2 weeks and they are least concerned in contacting me to get me replacement done.



I have not faced such harassment and unfair trade practice which is been followed by them. I am also requesting for compensation for the trouble that I had to undergo. When I have a Warranty card and the product went defective it’s the responsibility of the shop keeper to take ownership in getting the replacement done ASAP. It’s just that the owner and employees are playing games and finding it too hard to get me a replacement battery.



Request you to review and take necessary action.





Address of the Exide Showroom:



Exide Gallery

S No 8-1-364/A/2,

Gachibowli Road,

Tolichowki,

Hyderabad-500008

office number:[protected]

I purchased an EXIDE Matrix DIN50 battery for my car in Bangalore in Feb-2009 and gave it to service on 6-Feb-2010. I was promised delivery of battery after charge on 8-Feb-2010 but since then everytime I call they say that it will take and additional day. I am unable to use my car and have to pay for Taxi everyday. I called today only to be told that I will get a “service battery” tomorrow(as temporary option) and the service person says he doesn’t know when a replacement battery will be available. This kind of service is unacceptable.

I request you to direct my complaint to the appropriate authorities within the company and ensure faster service to me.

The service number I have been contacting is +[protected]. My SS Number is 33122 and my name has been wrongly entered as Swaminarayanan which I have advised to be corrected.

Sir,
We are many time to go Hero Honda service center regarding the faulty battery replacement issue, but they are not replace the faulty battery during the warranty. Once again today[protected] we are going to Cross wheels Hero Honda service center in Moradabad (UP). We are saying please replace the battery because warranty period in due on[protected].then he say to me this is not possible to replace the battery. But we are trying to replace the battery.

Dear Sir please advice what we do if they are not replace the battery during the warranty period, because warranty on battery are expired on[protected].

Bike: Hero Honda Splendor Plus
Battery: Exide
Battery Serial Number: 152808
Warranty expired on:[protected]
Service center: Cross wheels Auto (P) ltd. Moradabad (U.P)

Please help me & advice.

Thanks& Regards
Imran Zaheer / Masroor Alam
Moradabad
Mobile# [protected]

hi i purchase a exide battery from indo batteries 189 bhagirathi apts shivaginagar pune 411005 at a cost of 800 rs sr nu. 2k8.3.960914 at 6/2 09 which is faulty so delear give me a new replace battery i think that which is also come for freereplacement (old one not new) nu is . 2k8.3.960846.this battery is also faulty but ur dealer is refused that and say there is a problem in ur rectifire .so i change my new bike rectifire which is 2 years old and its new one its marker prise is that time is 1000 rs that time and use new but same problem ocuer so ur deler is say tere is problem in uw wiering so we cut that wireing and check it but there is no problem in wiering then he give me a third one new battery no is f.r.2a9.3 162920 now he is working properlly .ur deler give me a faulty batterys at first 2 time which is cme for replacement so i lost my branded newne rectifier and battery so who is responsible for this ur dealer or ur companys police who is pay for my rectifire and new wiering thanking u s.s.ladkat ccto..... consumer forem sadashiv peth branch pune

On[protected] I purchased an exide invatubular battery bearing sr. no . 82864 from a shop at Srinagar running under two heads i,e J. K. Stationers / Kashmir Motors M.A. Road Srinagar kashmir. The backup of the battery got reduced to more than 50% before the completion of one year which was under warranty period of 3 years .on approaching the said shop i was giuded to exide service station who declared the battery to be replaced .Any way after lot of efforts & lot of time consuming I managed to replace the baterry by another with sr. no 05947 which did not appear me to be the brand new one & was charged Rs. 400 as charging charges when asked for the warrany card it was not given to me for the replaced battery. sokindly guide me.
thanks

27 Jan 2010.
I had purchased Exide Battery for Two-Wheeler Model Scooty on 23 Jan 2010 from Jagdamba Automobiles, No. 43, Arcot Road, Porur, Chennai 600116, for Rs.865/- . On 24 Jan 2010, before mechanic could fit the new battery, acid has been leaked out completely. Lid has been broken. 7AO is the Manufacture Code and Sr.No 753488. Though I didn't get the receipt, I do have the Warranty Card, as issued by dealer - Jagdamba. When I had went and asked to replace, he just says call me tomorrow. I will check and replace the battery. But nothing has happened for the past 3 days. He still has my battery.

Please help me proceeding ahead for the above.

Regards,
Manikandan K.

Dear Sir,

This is to inform you that I've purchased one new exide battery, MFD code 2K82, Serial no. 051578, for my motorcycle(Pulsar, 150 cc) one month before with Rs. 1200/- from Maa Kaali Battery House, Exide dealer at Chanda More, but it does not work properly(self start is not working, head light is not working and horn is also not working), But with other well conditioned battery the before mentioned actions are done beautifully.Dealer is informed about the problem and already one warrenty claim is done, but the battery was returned saying that the battery condition is ok. The problem still exists, dealer is ignoring the problem.

Pl help me.

Regards,

Uday Sankar tewary
[protected]

I had purchased an exide battery on 22.06.2007 which went out of order within one year of purchase i.e May 2008. The exide dealer M/s. Quilon Batteries,Prop.:Mr.Beson John, College Junction, Anchal, Kerala (Authorised dealer of Exide Battery) took away the original battery and replaced it with an old one of another brand, and till date they have not given back the original one. This seems very unethical practice of business by the Exide authorised Dealer. I could not contact you earlier because of being a retired person having little access to proper information. Please let me know whether I could get a replacement of the original battery as the same has gone out of order within one year of purchase.

My name is Chetan Suryawanshi S/O-Lt. shri Jagdish Suryawanshi.My father purchased a Exide battery, model No-exide max EM35R and Serial No-314683/4.C.8 at[protected] from Indian Motor Cycle company,10,Ram Nagar,Agra Bombay Road ,DEWAS(M.P.),Dealer code - 4979.the dealer gives 18 month warrenty to us but now i am haridwar(U.K.). Now I have problem in my battery and I submit my battery to exide dealer in haridwar which have Dealer code- 22199,Sahara Trades,131,Near Chandra Aacharya chock,haridwar.
I give my battery to this dealer at[protected] in warrenty period and dealer dispatch the battery at Exide Industries Limited,SR-2,Transport nagar,Dehradun,P.N0.[protected],CRN No-UTT/UTT/EX/09/01580.
the dealer told,my battery will recived in 7-8 days but now 1 month and 5 days crosses but none responce are come to me from dealer side and he give me another date when i go to his shop.I am very faid and my business is also loss due to this cause.So please help me and take some desirable action to fast.
MY Mobile No-[protected]

I BOUGHT A BATTERY FROM KAKKAR OIL AND BATTERY IN FARIDABAD ON JUNE 2009 .I BOUGHT BATTERY FOR MY ESTEEM CAR .THE DEALER GAVE ME EXIDE MAX EM32 R AND AFTER FIVE MONTHS THE BATTERY SHOWS SOME TROUBLE AFTER CHECKING THE DEALER HE SAID THE BATTERY IS NOT SUFFICIENT FOR THIS CAR YOU WILL HAVE TO BUY A 35 AH BATTERY AND HE IS NOT REPLACING THE BATTERY HE SAID I CANN'T DO ANYTHING IN THIS CASE THE BATTERY IS O.K BUT NOT SUFFICIENT . SO NOW YOU TELL ME WHAT SHOULD I DO I DONOT KNOW ABOUT THE BATTERY AH . THE DEALER IS RESPONSIBLE FOR THIS HE GIVE ME THAT BATTERY AFTER KNOWING MY CAR MODEL