Exide Industries — Car battery failure-reg

Dear sir/madam,

I have purchased a battery for my santro car in the year 2018. The battery serial number is a3f8 567639 3f83. Due to pandemic the car was not used for sometime. So the battery got discharged. I gave the battery for charging to the nearby exide battery shop. After checking the battery i was informed that the battery has failed.
I asked them to check the warranty but they said this battery was not registered in your system. I am from chennai and now in my hometown kumbakonam, due to pandemic.
At present i don't have the bill or warranty card with me.
Due to this i was told to buy a new battery. It is a 48 month warranty battery. I don't know why this is not registered and not shown in your system.

Please do the needful at the earliest to resolve the issue.

Thanks & regards

G sundaravadivelu
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