Exide Industries — inverter battery down end of warranty period

Address:

Hyderabad, Andhra Pradesh, 502001

When i was searching for a inverter installation contact, i found the contact in google i. E., suma located in beeramguda, hyderabad. I called her to setup inverter at my home in sangaredd (Medak -502001) and they have installed the inverter with exide battery (Tube master tm500). Its was good all over last month and suddenly it stopped charging the battery and power was getting off.

And then i contacted exide customer care and a lodged a complaint on 24-feb-2018 (Sapa00013772v503) and asked for service check.

Service engineer came and said as it is under warranty of 18 months, and i can get a foc replacement for the battery. He told that it need warranty card for that. Then i realized the warranty card, i didn't have the warranty card, because i never thought i would be in this situation. After all its a exide battery right.

When i tried to reach the person whom i got battery installed, that number is no more reachable, and i come to know that they have closed there business.
Now my problem got doubled.

But i believed exide company takes care of and problem and its quality. As cant unknow the product it manufactured. And i took help of customer care and as suggested by them i took battery to the exide dealer (Vidith powers) hoping he can help me to replace my battery, but he want an assurance from exide to ship for replacement.

Below are the details
The manufacturing date of battery is apr 2016,
I got it installed on jun 2016.
I am facing issue since end of jan 2018.

And i believe my battery is still under warranty. And i need a replacement for my battery. Please hoping for a positive response from your side.