Exide Industries — replacement battery not given by dealer | |||
I have received sms from vk-eilwms on 8th february 2018 to collect my relacement battery under claim no ar-mum7995131/srno.3d7g027396 after 5 days of the receipt of sms. It is regretting to state that the dealer has till date not given the battery for the reason that there is a shortage of battery and the battery has not been received from the company till date. I have been regularly following up with him. But the answer remains the same since last 20 days. Is there any responsible person from your side, who would assist me in this matter. The tollfree number for consumer complaints is also not working. Is the company out of business?? Was this information helpful? | |||
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Exide Industries customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
We have 4 traction batteries . Reverse current in all batteries provide service engineer
Hi,
My name is Anjan Chatterjee. I have bought a Honda X-Blade on 21st of October 2018 under my wife's name i.e. Yashika Vijay from Prensons Honda, Ranchi. The battery got dead during the lockdown. The battery covers 18 months of guarantee which ended in April 2020. However, due to complete lockdown I couldn't claim the guarantee since, the Service Center was closed. Now, the Service Center has resumed work so, I have claimed the guarantee and the claim ref id is RAN14290428 SrNo M7I8O595471. I have got a message on 20th of June 2020 which states the guarantee has been void. I would request Exide to please consider the guarantee since, the guarantee got void during complete lockdown and that's why I could not claim it on time.
Message which I received "Ref Claim of YASHIKA VIJAY - RAN14290428 SrNo M7I8O595471 Your claim has been evaluated. Regret unable to process, being returned back, Please collect from De"
Thank you,
Regards,
Anjan Chatterjee
Mob: [protected]
My name is Anjan Chatterjee. I have bought a Honda X-Blade on 21st of October 2018 under my wife's name i.e. Yashika Vijay from Prensons Honda, Ranchi. The battery got dead during the lockdown. The battery covers 18 months of guarantee which ended in April 2020. However, due to complete lockdown I couldn't claim the guarantee since, the Service Center was closed. Now, the Service Center has resumed work so, I have claimed the guarantee and the claim ref id is RAN14290428 SrNo M7I8O595471. I have got a message on 20th of June 2020 which states the guarantee has been void. I would request Exide to please consider the guarantee since, the guarantee got void during complete lockdown and that's why I could not claim it on time.
Message which I received "Ref Claim of YASHIKA VIJAY - RAN14290428 SrNo M7I8O595471 Your claim has been evaluated. Regret unable to process, being returned back, Please collect from De"
Thank you,
Regards,
Anjan Chatterjee
Mob: [protected]
anjan.chats's reply, Jul 19, 2020
My issue is resolved. Battery has been replaced by Exide Industries. :-)
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Exide House, 59E Chowringhee Road, Kolkata, West Bengal, India - 700020
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so far no service engineer attended to my complaint