Exide Industries — Warranty not covered within warranty period

Address:

822122

I have purchased exide flat inverter battery (price - 13500)
Type: zsco-mega1500
Manufacturing code: 3e3
Sl. no.: a3e3c016646
Vehicle make: [protected]
Model: 850 va
Buying date:[protected]
This battery stop working in 2year and 3 months (till october 2015, approx. 27 month) within warranty period. after complaining to the shopkeeper he replaced it on january 2016.

He gave me exide kiran solar battery (price ~8000).
Sl. no.: a4h3d001157-4h33
Type: fkso kiran 150
Hc white cont./black lid
This battery also stop working within 3 months and also within warranty period. (about this kiran battery;shopkeeper said that this is new battery, when he hand over me this battery in january.)

Sir, from april 2016 i told the shop keeper many times to replace this battery immediately, but he ignore my request all the time. he also charges me rs. 400 for replacing this battery, although this is free service from exide company.
I want to buy exide tubler inverter battery initially in 2013. but the shop keeper misguided me by saying that i got 3yr guarantee +1 yr warranty on this flat battery.

Sir, now this battery warranty is ended and i got a big loss on this battery. who is responsible for this — exide company, who gave me a lower efficiency and already damaged battery or shopkeeper who ignor my request within warranty period all the time.

1. why shopkeeper misguided me intially to buy flat battery.
2. why shopkeeper charges me rs.400 for raplacing battery (while this is free service from exide company).
3. why shopkeeper gave me a low efficiency & low cost battery.
4. why shopkeeper ignore my request within warranty period.
5. why he ignore exide executive order.
6. why my battery he didn't changed within warranty period.
7. why he told me about replaced battery that he gives me new battery. (new battery 3 months me kharab hoti h kya).
8. why shopkeeper initially told me 3yr guarantee + 1 yr warranty

Now the warranty of my battery ended on 14/07/2016.

Finally i contacted the exide customer care at the end of sept. 2016. complain no. ejha00002196.

. i talked to exide executives narayan (mob. no. [protected]). he is ready to take the responsibility, but shopkeeper never respond him also.

I managed to live without inverter since last 4-5 months in hot summer & in rural area, one can imagine what the situation is!!!

Shopkeeper (now exide dealer) address:

Gupta electric
Name : dilip kumar
Po. ps : panki main market
Near sbi bank
Distt. : palamu
State : jharkhand
Pin : 822122
Mob. no. [protected], [protected]

My address: surya kant, panki main market, po. ps - panki, pin 822122
Mob no. [protected], [protected]

Ir, either my battery must be changed by the shopkeeper with same efficiency battery as original or he must be fined by concerned authority... this is my request.