Exide Life Insurance — harassment on closure of policy

Address:

Pune, Maharashtra

It's been over 6 months that i have been constantly informing exide life insurance that i am not interested in continuing their policy. I do not live in pune anymore and travelling abroad for most of the year. I was advised to send my original policy to the pune branch office with my mom and they would guide how to have the closure. Inspite of all the efforts put in by her considering her age, she went with all my original documents and they simply refused to attend to her request saying that they need me to be there in person. I personally spoke to them too reminding them of the number of calls over the months and their commitment to having it closed on receipt of my documents. However, to my surprise none of the staff in the branch office were helpful. Infact they did not even have any courtesy when they spoke. One of the sr. Executive's mr dependra paul, was very curt and said he cannot entertain this request. I asked for the branch head, sachin dole, who conveniently was not available.

Just because exide needs to pay back my funds on closure, they are trying their best to harass me by making me and my family dance to their tunes. Such is the state of this country when the entire world is going digital and exide still needs me to travel across the world to come and show my face inspite of all original policy documents are available to them.

And in all these months, they are simply charging me delayed payment fines, so their trick is to not close my policy and charge me for non-payment of premium. Cheats!