[Resolved]  Ezone — Ezone customer care not responding on emails. Product is not delivered after 2 weeks of time

Address:

Chennai, Tamil Nadu

This is regarding order number 2241025.I booked the product on 12th Oct. It was shipped from Ezone on 15th Oct via Delhivery AWB [protected]. Since then till today (27th Oct) i have not received the product. I checked the status 21st Oct and was the consignment is revolving between many hubs in Blr/Kranataka. I raised the concern with ezone customer care via email and there was no response form them. 22nd Oct it was transfered to Chennai and now it is in Chennai hub still not delivered to me. Multiple emails to ezone customer support team is not being answered. I sent email to cancel my order as I can not wait indefinitely. Still no answer from them. There is no sense o[censored]rgency even after repeatedly asking for the status and requesting for cancellation. Is there anyone can help me in getting this cancelled. I really do not want this from ezone. I ordered this product for Diwali this year and Diwali has already gone. I dont have faith on ezone whether i will get the same before next Diwali. PLEASE MAKE NOTE OF THIS, I HAVE ALREADY CHECKED MY SPAM & THRASH EMAILS AND THERE IS NO EMAIL FROM EZONE AS their site says many of their reply emails get blocked. EZONE Customer care is hopeless and pathetic.