[Resolved] Ezoneonline.in — damaged product and bad service | |||
Hi my name is dheeraj chaudhary and I had ordered the mixer and grinder (Koryo KJX-JMG11-White) from ezoneonline.in on the date 12 Dec 2014(order no 2406813), as I need its urgent. First of all I got it delivered late.and e zone delivered me the damage product on the date of 18th Dec .On 19th I had complaint for this product on there mention telephone no[protected]. So I got bad response that. instead of replacing that product they where suggest me to go the following service center (Service centre details - Harsh Electronics. Shop no. 3, Near Rachana High School, Saharanpur Road, Nashik - 422003. # [protected].). To check that product but its there responsibility to verify the product before sell and then sell the customer . As I mention them this thing on mail then they too ked action of replacement after that also they are response is too bad I have to remind them every time to complete their job and still yet I didn't got any solution even not any response from ezone site so I request Kishore Biyani and there team. Please maintain they are brand or if they cant maintain they are brand or please get some solution to maintain it Was this information helpful? | |||
Feb 5, 2016 Complaint marked as Resolved company provided me replacement of damage product after complaint in 3 days .And they even didn't mention anything about my wastage of time . so ezone must update there system asap | |||
 3 Comments | |||
Comments
Hi Priya,
I've met all the request you asked in order to resolve the issue, however I'm astounded that I've not received any email or call. I thought I would give a gift to my Mother but trusting your company was a big mistake that I did and which I or my closed ones won't repeat again. I'll make sure that I post this on all the social network websites and ruin your companies name or at least make sure that no one from my Friends and relatives ever trust your product. Since I've not received the replacement product, I humbly request Kishore Biyani to close this department or at least provide me my compensation + my product (hopefully not faulty). Also, please request you to stop giving me canned responses or copy paste the same template and reply to my mail.
Disappointed customer,
Dheeraj
I've met all the request you asked in order to resolve the issue, however I'm astounded that I've not received any email or call. I thought I would give a gift to my Mother but trusting your company was a big mistake that I did and which I or my closed ones won't repeat again. I'll make sure that I post this on all the social network websites and ruin your companies name or at least make sure that no one from my Friends and relatives ever trust your product. Since I've not received the replacement product, I humbly request Kishore Biyani to close this department or at least provide me my compensation + my product (hopefully not faulty). Also, please request you to stop giving me canned responses or copy paste the same template and reply to my mail.
Disappointed customer,
Dheeraj
Dear Mr. Dheeraj,
I trust that our team got in touch with you in the morning and has informed you that, as the replacement product is not available & we arranging the same from the store. The product will be shipped in 24 hours if the stock is available in the store.
Regards,
Priya
I trust that our team got in touch with you in the morning and has informed you that, as the replacement product is not available & we arranging the same from the store. The product will be shipped in 24 hours if the stock is available in the store.
Regards,
Priya
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+91 92 2332 2999
8th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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This is Priya from Future Group. I request you to write to us at [protected]@futuregroup.in with your contact details. We will connect with you and sort this out.
Regards,
Priya