Ezoneonline.in — Defective lcd tv sold

Address:	520003
Website:	Ezone Bigbazaar

Dear sir,
I have purchased phillips led tv 39 inch from ezone, big bazaar, vijayawada on 10 dec 2016.

During purchase i asked for tv sealed peace. However they informed that they dont have sealed peace but they informed to take the new one which is on display. They also informed that they have no idea of when the new tv's stock will arrive.

Based on their assurance i have purchased the tv. Bill attached.

However within a week i noticed a small 'o' shaped white circle dot on the tv. I informed that technical person who informed to wait for few days and if doesnt go, customer service may be contacted.

As the circle dot remained, i called the customer service and technician arrived. He informed that the tv has to be sent to service center for further checkup as they cannot open the led tv at home. The same has been brought to the notice of big bazaar show room at vijayawada and they are not responding properly and no one is suggesting any solution.

But now the service center has informed me that they ordered for a new panel and it will take 15-20 days. This is not at all acceptable. That means the tv which i pruchased from the show room must be pretty old one.

Now i want you to solve my issue by exchanging the product with new product from your show room.