Fab Hotels — refund not received

Address:

Hyderabad, Telangana, 500081

I was to receive refund of inr 4138 for my stay at prowell cap rock hotel in hyderabad (Booking id - wotrcb)

I received mail on 14th nov that my refund has been initiated & will be credited within 5-7 working days, but still i haven't received the refund

Also the refund amount that i was supposed to get was 4138, but i am not getting the exact amount. The amount mentioned in the mail was 2069, why am i getting half amount?