Faber Complaints & Reviews

I have lodged booking for servicing the kitchen chimney for cleaning vide KOL [protected] dated 13.7.21.
There were call from representative having phine nos.[protected](S Khan), [protected], [protected](Somnath Ganguly).

I have requested representatives to attend the matter on saturday /sundays around 3-4 pm. They have confirmed regarding their coming and attending the same. However, till date no body has attended the same giving some plea or the other.

Please look into the matter for doing the needful so that the matter is attended .

Debabrata Khastagir
M: [protected]

My kitchen chimney is not working since 4 months which is under warranty. this is causing so much trouble to me physically as well as mentally.

I wont give a single rating to this FABER company and I really regret that I rely on this company and bought the chimney.

I request to please solve my problem as soon as possible otherwise i can go to consumer court for other necessary action.

I called complaint center and two boys came to resolve the issue. one boy named mohit his mobile number [protected] cleaned the gas chullah and charged 850 es. burner problem was not solved and he said there is problme in spark plug and he will precure the sme and will change it next day. it has been 15 days and he is everyday saying will doing it tomorrow.
from last 4 days he is not picking up my calls.
its a case of clear cheating. kindly resolve my problem as soon as possible and issue me the bill against 850 rs charged for deep cleaning.

if not resolved soon then i will be forced to take a leagal action in consumer court.

basant aggarwal
[protected]

Sir,
Last month[protected] a faber technician from faber service centre situated in kaloor, kerala came to my house as per my request regarding repairing of a chimney .
The chimney was repaired and cleaned, and told it was just a loose connection and its been fixed.but after only 2 days[protected] the chimney stopped working(previous problem).since I have got a 1 month service warranty, i have been trying to contact the same service centre.Everytime I call they say that technician will come today.but no one came.Now the warranty period is going to end tomorrow. Faber is a good product, staffs are really irresponsible.
So expecting a solution for this problem

Hopefully,
Unsatisfied client

Service of the chimney was done on July 3, 2021. Since then there is a lot of viberation in chimney and the exhaust pipe.

Request you to get this resolved asap.

Installation for new dishwasher has not been done

I purchased "Faber FFSD 6PR 12S NeoWhite Free Standing 12 Place Settings Dishwasher" on[protected] and now I'm facing an issue with the PCB/Touch panel in 3 months of purchasing it.
I don't expect this kind of product from an organization of your level and that too when there is mild usage of the dishwasher.

I've trying to follow up for more than 2 months and nobody has tried to reach out to us.

Request# RUP[protected]

R K Jaiswal
[protected]

Bought product on Jan 2021. Installation happened in March-2021. Initially ignition issue is there in one of the burner it got serviced from faber. But later on one the burner i m not able to use it because ignition nob while releasing after turn on flame is getting turned off automatically. fed up with customer care lodged complaint on April 25-2021 till now it was not serviced. Keep calling for couple of days. But no use in calling.

I have bought Faber kitchen hob, and within one month i am having a problem that auto ignition is not working.

Upon making a call to the customer support, i an being told that i have to pay service charge even if the product is under warranty, which is absolutely bizarre.

What kind of warranty are you offering, if the product is not working as expected within first month of purchase, and why i have to bear that cost.

This is definitely not the experience I expected, and would definitely stop me in buying any Faber product in future as well.

Spark plug of 2 burners are not woking for by built in gas hob, model number H[protected] purchased on[protected]. I have called local service number of guwahati however no help. I need this to be addressed immediately.

I have purchased RO and Chimney, RO defective and chimney, not happy with the quality, I have raised the request for refund but they are cancelled the request within just 3 days of purchase

Newly purhased Faber kitchen hob make sound of explosion when ignited.
For safty hob is kept aside. Please do necessary.
My phone [protected]. Location Thamarassery. Near police Station.
It's model details are
HOB GAS FH 40 790
SERIAL NO 106. 0203.
790 H[protected].

We had installed seven months back - a three burner stove for our main kitchen and a four-burner stove for the pantry room. Since I am a doctor and my servants are using the main kitchen, there is some spillage while cooking rice. Other burners also had a small flame, Though we cleaned them, one of the burners stopped working. My husband registered a complaint with the Faber service centre at Kollam, Kerala. After three days, we received a call from someone asking for the location, but nobody came to our house. We called up and complained again and by evening 5 o clock, two technicians came. They were asking for pin, cloth etc, did crude cleaning and in the end, they were knocking the burner with the base of their screw driver to fix it.They said that the base has to be exchanged which will be done later. After they left, we were really shocked to see that all the vessels were covered with soot. We complained again, sent all the pictures but no one came for service again.Not at all expected from a professional company like Faber!

Servicing

Bought Faber gas stove chimney n dishwasher all together. Company’s these products available in india have very low quality which never work in order n company’s services have too high charges . It’s like chiting customers: my gas stove repaired many times n dishwasher is down company asking 20000 to repair. It’s rotten system to make money

Chimney lights not working

I bought a new faber chimney, its not sucking any fumes i have been complaining from 3 months you keep sending technicians they all agree there is problem, still no solution, i want this chimney returned worst customer service, i am literally actively complaining from 3months i want this resolved ASAP
Customer registered number -[protected]

I purchased Faber water purifier from Amazon in February 2021 and it was stop working in May month, I have complaint for the same(product is in warranty) and exactly after one month after calling many a times to customer care and service center they sent a service man, he opened the purifier, after spending an hour he did not even understand what is the problem.
Then he said a part need to be replaced and he will after 2 days with that part.
It is been 2 weeks he did not turned up, we are continuously calling/following them multiple times.
may be Faber is not capable to run the water purifier business and provide proper after sales service.

I do not know Why do companies mention the word 'Warranty' when they does not even understand the meaning of it and not able to service...

We have been complaining from February about the pantop and broken glass surface and it's mid June... But there is no response about our complain. We have talked to their senior service executive but he also refuses to listen our complain.
And moreover those glass pieces are now coming in our food.

A complaint has been registered in December 2020 and even after 6 months, there has been no response from the company. No action is being taken and no seriousness is being given to our issue.