Faber Complaints & Reviews

Dear team...

This is Madhava Murali Krishna, regd phone number [protected].

I'm very suffering with your service team as well water purifier from 17.08.21 onwards to till date. Now a days very crucial due to corona but no one is take care.

Problem not yet resolved & no body respond for this query.

First time, I'm fed-up with you product & your service team.

I need to resolve the issue with in couple of days otherwise will take serious action against this product.

Hi, I purchased the Faber HOOD CREST PLUS HC SC BK 60 chimney on Nov 13th, 2020 and after using it for 4 months, it started giving trouble. The fan of the chimney works but there is no suction and it is of no use ever since.

I called their customer support center several times and never got a chance to speak to someone. I can understand with current situation, there is a delay. So I sent an email to their team and I received a response after a week saying someone will call/visit your place however, never received a complaint number. I again sent an email and they had same response. Afterward, I had some medical emergency and I stopped following with them and after few months, I re-send the email to them and to their surprise, they asked me that how come no one visited your place till now and I am still waiting for the response from their service center. My product is still under warranty for couple of months but this is a horrible experience I have wit Faber India. Is there anyway to get this resolved, I will really appreciate it.

Within a month of purchase the gas stove burner stand got rusted and the paint started to scratch off. Also the drip plate doesnt work properly and leaks everything that comes out of the utensil to the lower portion pf the gas stove. I put a complaint and even now mo solution is being provided

Faber is cheating the customers and response is very poor. They are saying installation is free but we need to pay traveling charges for technician. Rs. 3 for KM. If your home is around 100 km far from service center then you need to pay Rs.600 per visit (200 km two way). In this way it is costing more to the customer. If product is under warranty and need a service, still need to pay this 600. Service centers are very less and mostly need to pay this, who all are in rural areas.
**** Think twise before buying FABER ****

Hi Faber team,

I have purchased Faber dishwasher on 6th Jan 2021.

The machine started working improperly, all the utensils are not getting cleaned and white strains are visible on all utensils post wash.

I have contacted to their service and received worst response from them, their service team never came to my place to check ans just giving suggestions on calls.

There service people tried to sale few products with higher than MRP and never bothered to call back to check on machine performance post complaint.

Worst machine from Faber, please don't buy.

It's my humble request.

There were multiple issues with the product in 2 months after purchase. One of the burner is not working when put on Sim and one of the knobs is loose. Repair person said some essential parts of the product needed repair/replacement. Repairing major parts of the product in just 2 months of buying means the product is defective which is why i asked for a replacement. And as per my conversation with your executive, i got a confirmation that my replacement product was approved. I also shared the product details and was told the product will arrive in a few weeks. After that i did not hear from you for about 6 months. I have still not received a resolution on the issue. Faber executives aren't responding to my phone calls or messages. Seems like they are waiting for the warranty period to be over.

Our chimney need cleaning service.

I have booked a service request on 15.08.2021 thro phone. Even after one week the service not yet carried out.

Last 10 days i am called to service senter to complaint to my product but they wont even resopond propery and im so sad about this faber complaint center this people wont take my complaint if people can see my complaint please respond i contact this 2faber customer care center ([protected];[protected]) this 2number i contact 10time they wont respond

Dear Sir,

I am using Faber gas 3 burner stove for the last two years, I called in your customer care number in Ernakulam and they told the cost of each burner as follows :Big one -INR400 /per burner and for small -INR300/Per burner .

After that only they understand that we're from Alappuzha so they transferred the complaint to Alappuzha. Evening a service man came to our home and he told the burner cost is INR950/per burner for big one and INR710/per piece for small one .

We asked about the price difference and also even show this the WhatsApp voice message we got from the ernakulam team .

but he didn't agree and charge as big amount .

Name of the service agency is ;Spark Service center

Faber after sales service literally sucks!! I have got my brass burner from built in hob melted and raised request for spare parts and service 5 months ago.. still following up with no action from Faber!! Paid 20k plus for the stove and not able to discard in just a couple years! Never expected such pathetic service from such a big brand ! The company needs to fix their customer service and need to do it now, or else they will not be in market for long I believe

आपका शोरूम है जो purvi sales & service के नाम से है । मेने ऑनलाइन complent की थी वहां से दिनांक[protected] को टेक्नीशियन आया था और मेरी चिमनी जिसमे बस बल्ब नही जल रहे थे को सही करवाना था । टेक्नीशियन के द्वारा चिमनी का पूरा pcv ही खोल गया तथा बताया गया कि वो खराब है उसे नया लगवा दिया गया फिर भी वो ही दिक्कत आ रही है मेने पूरा पैसा भी उनको दे दिया है जिसका बिल मेरे पास है मेने 13 मई 20121 से आज तक उनको कॉल कर रहा हूँ किन्तु उनका कोई भी जवाब आज तक नही आया है आपसे निवेदन है कि मेरी सहायता करे तथा उचित कार्यवाही करें
धन्यवाद

I have a ongoing contract with faber for hob & chimney. I am trying to contact them to give me services for the money I have paid. They are saying I will have to pay if I want services. I told them on every call that I have a contract with them and they need to give me services for the money paid. From past three months I am following up with them but in vain. This is fraud company fooling customers in the name of contract and not providing any services. I will go to the consumer court and sue this company

Your request No is BHU[protected] .
I have been following up on this complaint for about 45 days now but haven't got any valid response yet. No one is cooperating at all. The local office here claims they are "looking into it". Upon emailing the customer care they are saying they are trying to get it resolved asap. Don't know what crime I committed by buying a Faber product.

Hello
i have purchased a Faber chimney
From Pai International Indiranagar, Bangalore
Jupiter HC SC BK 60
Serial no: D[protected]
Pai International Bill no 064771
on 29th July
Installation of the machine has done 05th of August
From day 1, the machine is making a strange noise
we raise a complaint, 07 August and technician came, but could not able to trace why noise is coming
he dismantles the whole brand new machine
I paid so much money and demanding for complete replacement of the machine if day 1 machine is making noise what will happen after 4-5 yrs
Why customers will suffer after paying so, much money. Why my house has become experiment factory for the company where technicians are coming and changing various parts for a brand new machine.
I am complaining the customer care but not getting much response
Please replace or refund the machine, please do not harass the customer, Why a customer is suffering due to poor quality products, what is customer's mistake?

Hello
I have purchased a Faber Chimney
From Pai International Indiranagar, Bangalore
Jupiter HC SC BK 60
Serial no: D[protected]
Pai International Bill no 064771
on 29th July
Installation of the machine has done 05th of August
From day 1, the machine is making a strange noise
we raise a complaint, 07 August and technician came, but could not able to trace why noise is coming
he dismantles the whole brand new machine
I paid so much money and demanding for complete replacement of the machine if day 1 machine is making noise what will happen after 4-5 yrs
Why customers will suffer after paying so, much money. Why my house has become experiment factory for the company where technicians are coming and changing various parts for a brand new machine.
I am complaining the customer care but not getting much response
Please replace or refund the machine, please do not harass the customer, Why a customer is suffering due to poor quality products, what is customer's mistake?

I am retailer the product sold to customer, Chimney is not working properly since 2years and very dissatisfied with your navigation system.kindly provide services

Chimney not working

03-Aug-2021
I had purchased a faber chimney on 23rd Jan 2017(12 years warranty) Model: Feel Plus Bk Tv Ltw 60. It has been a very bad experience from the very first day of purchase. The current problem that I am facing is that the motor needs to be replaced even when it is covered under warranty, the company isn't showing any support for replacing it. I had done the installation and the repairs of my chimney from the company authorized dealers(which are charged even if it is under warranty). The chimney needs to be cleaned annually so that the motor works smoothly at the charge of ₹1500/- . The motor used to give a squeaking noise and whenever I called the technician he just used to spray WD40 and say that the noise will go. Not even a single time, a single person from Faber informed us that the chimney needs to be annually cleaned, or any AMC is to be done for the same. I have other electronic gadgets in my home and the technicians do inform that certain maintenance is to be done. On the contrary Faber here has acted very tactfully that now when the motor has gone kaput they are blaming us on not reading the clauses which are not mentioned in the warranty page but the user manual guide which no one reads. Moreover the customer care do not accept our calls. The complaint has been registered two months back.
I request you all to be very careful before buying products from Faber. They might come up with some weird conditions of warranty claims and refuse to settle your warranty claims. We trust such companies based on their fame and thier advertisement tactics.
I request you to be careful and choose some other brand than going for Faber.
Thank you.

I brought Faber cheminey from Faber company on 15 July. I put return request 15 days before because of not fitting with kitchen . But no one reply on mail and Phone
It almost 15 days passed