Faber Complaints & Reviews

I have purchased Faber hob on 7th Jul 2016 which has a glass top.
The glass got broken and i have raised a request for spare part which is pending from Dec 18th 2020.

Everytime I call the concerned person, I am getting a response saying, within 2 days, the item will be delivered and fixed.

I have sent many mails, called service centre, however there is no movement in the ticket.

Need your help in fixing this ASAP

I bought 3 burner gas stove from meerut ( UP).
Today while cooking food the glass was broke itself .I purchased it in November 2020. It shall be replaced in warranty asap.

I have purchased a Faber everest chimney in July 2020, and since then I am facing leakage issue with my chimney, the engineer is not able to find the exact problem, every time they are cleaning it and saying that the problem will not come again.

It is almost 4 months that I am continuously registering my faber chimney motor problem but no action taken so far..the motor is under lifetime warranty ..ki sky do the needful

Logged a complaint in December when I informed Faber that the chimney installed in my flat by the builder is not working.

It is two months now and the chimney is not yet working.

I have reminded them 3 times, the call center only does a postman's job, there is no ownership for these open tickets to see resolution .

Truly disappointed

Regards

Nexus hob while installation found defective. Call logged with Applicare kolkata vide docket no. KOL[protected] dt 03/02/21. Till date nobody visited for rectification.
Attaching bill and service eng comment for reference. Pls help

Sumita Das
[protected]

1. I big burner the burner is not working
2. 1 small burner not working on high setting

Made a complain earlier, but have received service.

MY FABER CHIMNEY S/R .NO IS=D[protected].
MY REGISTERED MOBILE NO IS =[protected].

My faber chimney had stopped working completely and i lodged a complaint on 20/1/21, the technician visited on 21/1/21, after inspection, he said that a part (Bush) needs to be replaced and it has to be indented from pune which will take 10 to 12 days and my order has been put on priority list.
AS MY CHIMNEY IS NOT WORKING I AM FACING A LOT OF DIFFICULTY DUE TO THE SMOKE CIRCULTING WITH IN THE HOUSE. AND CAUSING HEALTH HAZARDS TO ELDERLY PERSONS WITH BREATHING DIFFICULTIES. TWO WEEKS HAVE PASSED BY, EVERY TIME I ENQUIRE( ATLEAST 7 TIMES), THE OFFICIALS TELL THAT THE PARTS HAVE NOT YET ARRIVED FROM PUNE AND NOTHING CAN BE DONE BEFORE THAT.
WHY CAN'T A PART OF A REPUTABLE COMPANY LIKE FABER BE MADE AVIALABLE IN A METRO CITY LIKE KOLKATA AND ORDER FOR PARTS, HAS TO BE EVERY TIME PLACED TO PUNE, WHICH UNECESSARY DELAYS UP THE REPAIR PROCESS.

IN THIS AGE, IF REPAIR OF CHIMNEY TAKES MORE THAN 2 WEEKS time, DUE TO NON AVAILABILITY OF PARTS, IT IS RIDICULOUS, IF I KNEW IT BEFORE I WOULD HAVE NEVER BOUGHT FABER CHIMNEY.

I AM FED UP WITH THE INABILITY OF THE FABER OFFICIALS TO HELP ME AND RESOLVE THE PROBLEM AND DONT KNOW WHAT TO DO, AND HENCE AT LAST LODGING A COMPLAINT HERE WITH A HOPE THAT MY PROBLEM WILL BE ADDRESSED HERE.

Dear Faber team,
This is Vinodh J, I Purchased 7 months back Auto Ignition 4 burner Gas stove in June 2020, in Aadishwar showroom Marathahalli, and after purchasing in next month the problem continues burner not getting on and quiet frequently it’s happening and I raised complaint 2times and service person came and repaired, again the same problem continuing till now, it’s better replace the new one, I think faber brand product is not worth to buy.
Kindly resolve this issue earliest, and replace the new one and I’m very much fed up of hard earned money I have spent for this day and not after one month of purchasing till now I’m not at all happy Bcze of this stove.

Regards
Vinodh J

Irrespective of the annual contract for the kitchen chimney service, it hasnt been provided . When we called the customer care they delayed the service even after continuous contact with them.

Hi there, I have purchased the Faber RO Neutron plus RO water purifier, and for thr free installation I have been calling them from last week and no-one has come to install it. All they say is today done will come or call and cut the call. It is creating a problem to my elderly parents. Respond ASAP. These kind of non service should be taken seriously as customers are getting fooled by the word "free" installation.

Very very low flame,

HI Faber Castel,

My name is Gabrielle and I live in Kingaroy, Queensland, Australia. I have just started high school here and I was in need of some new equipment. When we were out buying school supplies I came across your new pastel highlighters, 'Mum, look! Faber Castell has new sort of highlighter! Can you get them for me?' I asked her. Of course my awesome persuading skills won her over (but also mum knows your products are great :) ) and I ended up walking out of the shop with your highlighters in my hand.
Fast-forward to the first day of school.
When we were told by our form teacher to use either pencils or highlighters to colour-code our timetables I was quick to get out your highlighters. I love your polychromos, colour-grip and tri-colour pencils. I use those pencils every year so I was excited about trying out your new highlighters. But I was highly disappointed. It was okay to begin with but as I got a minute or two in it started to go downhill. I have used your highlighters before so I was assuming the quality would be good so knowing the quality of your products I knew I didn't need to press hard or anything like you might have to do with budget products. But the paper began to crinkle, the tip of the pen began to fray and started to ruin the paper but most of all it started erasing the letters! So I couldn't see which block I was meant to be going to, what teacher I had or even what subject I was going to be learning. I use your texter/highlighters often so I know not to go over the same spot more than twice, I also know that they are awesome that is why I was most devastated after using them. I love your products and I know that you are an amazing company. You are my first choice for school supplies and almost everything else that us why I am writing to you.
If you would like any more info you can contact me via mum's email address at [protected]@bigpond.com or by letter at 2 Francis street, Kingaroy, Queensland, Australia. Thank you

Service contact. Chimney not working at all. Need immediate service. The chimney service needs to be done as soon as possible.

We bought AMC for Faber cooktop and there were 3 services included in it. we availed two services and 3 service became due during lockdown. we asked for the service after the lockdown but the officials insisted us to buy AMC for the next year and when we said that we will buy after some time he denied to provide the 3rd service which was actually pending.

this is really disappointing and we never expect such force from a company like Faber.

request you to look into the matter and provide us the 3rd service which is actually due. If we get good service only then we will buy AMC in future.

On 13.01.2021, I have purchased a chimney from Fundamental, South City, Kolkata. I have faced lots of problem during installation. Actually they have not installed properly. Inspite of so many persuasion with company as well as shop, no action has been taken. Have I done mistake by purchasing product of faber?
Sunanda Bhadury
[protected]

Pathetic installation. The technician has screwed the entire process . He cut the aluminium pipe in to 3 pieces. Though it's flexible pipe which I bought separately for rs 1300 . Such nasty service i dint expected . Don't buy this scrap product . Such looters who don't even care to call customer post installation to know about customer feedback

We have problem with my chimney
Smoke not observed

It's been two months I have raised a complain for Faber hub burner has not working till now there is no response from any service center. The woraste service from Faber

I hv purchased faber chimney twoyears back.. But now motor is not working. Faber advertising life long warranty.
Now they (service center ) have requested 6500 rupees towards replacement.. Please do need fill