Faber Complaints & Reviews

Dear Franke Team,

This is to bring to your notice that, Your customer care service team has provided me with this number of Senior Service Executive.

I have called this gentleman and he informed me that he is not the correct person and that he is not in a position to resolve this long pending customer issue. The kind of response from these gentlemen is very unfortunate and I would request this gentleman instead of making other responsible at various other departments and third parties during the call, it would have been better if he had given a good solution in this long overdue customer escalation. But instead he had asked me to call back the customer service again for better resolution.

Hence, please note the raised complaint has been pending for more than 1.5 months to 2 months. and the Franke team is not at all concerned to take care of the under warranty after sales service issue seriously.

This particular Faber Supreme Plus 3 BB Gas stove had a serious gas leakage safety issue.
Gas leakage for sides of the burner
Medium burner has completely stopped working
Large size burner, gas is leaking from the sides of the burner
Utensils are bottoms are covered in black smoke, due to this leakage
Wastage of LPG gases
Very dangerous to cook and use in such hazardous conditions

Attached video from reference.

I hope and request you to please provide resolution immediately for this serious and long pending escalation.

Thank you,
Balchandra Shetty

Out of the 4 burners 3 burners are not working.

I am a resident of Mayur Vihar Phase-3, Delhi and have purchased a Faber modular chimney on Oct’2020. The installation person told us that he will be back in 3 days to complete the remaining installation work but he never showed up. Also, there are some issues with this chimney while we are using it.
We have been trying to reach customer service helpline numbers & mails from a month but no response to our queries till now. We are now fed up with such fraud company, they are just hungry for money and dont care about the trouble people are going through.

This is our last hope that we can atleast expect any action on such case. After this we can only move ahead with a complaint in consumer court.

On 01/08/2020 i bought thus FABER chimney as a gift for my mother in August .. providing them comfort and smoke smell free cooking .

But daily the oil is getting leaked and destroying our wall and also it’s falling on our Gas Hob, utensils and food too . We don’t cook too spicy oily food ..normal home cooked food .

The reason for buying this model was only that oil was collecting itself and deposited in the tray inside but what is happening is opposite.. we are really disappointed with the results..

2 times an executive from faber came and started cleaning the chimney.. nobody is willing to understand the exact issue.. they only think they’l come n clean n resolve issue.. but oil doesn’t stop leaking.

if we have to go for cleaning every alternate day, no housewife with average usage in fact would be willing buy this FABER product ever .

I have purchased it in feb and have submitted so many complaints but unfortunately only they visit and convince us with the stupid demerits in the product
This is the reality pf faber
They sell u so stupid products to you and leave you to suffer
It been only 7 months and i hv submitted so many complaints with no solution

I have a Faber Hob, the burners do not light up full and had is wasted. Need to get it repaired as soon as possible

HI
I purchased a Faber Microwave oven from Hometown Hyderabad on 17th October 2020. The Order number is [protected].
Hometown raised the PO on the 19th and Faber confirmed to Hometown that the order would be delivered in a week.
On Saturday ( a week after the order was placed by me) i reached out to hometown and the product did not reach HT till then. I tried reaching Faber ( Sarath and Prathap) but unfortunately could not get any details of the shipment or courier. They were infact not ready to take responsibility .
Till date the product has not been delivered to Home Town and Faber has not helped with any courier tracking information.
This is loss of time and i need the product and not a refund since i have already waited for 10 days.

I purchased Faber cooktop 4 burner, on 26 Sept 2020. Within a month the backside nozzle broke, its been 7 days I have registered my compliant through phone and website but no follow up.Even the customer service Lady is pathetic very rude.worst experience and pathetic service highly disappointed.

I had purchased faber jumbo 3bb glass cooktop. Within a year it had burner issues. The tech came once nd repaired it and now after a year has been completed there is again problem with burners. Thankfully since it is within warranty it will be replaced without cost but the service is so poor. I am waiting for the new burners since last 40 days and even today they say it will take another 15 days and that too they are not sure about the delivery.
They do not have any escalation matrix, the area manager and the tech/service center manager are the only ones you can contact and get the updates.
I wasnt aware importing of burners for faber is such a difficult task.
Now 2 of my burners were already in bad condition and the 3rd one is also not working now.
I will never recommend anyone to buy faber cooktops.

Purchased faber cook top installed on 30th september 2020 in the new flat. We Started cook top on 05th october 2020. But to quite surprised the toughened glass broke into pieces within 10 days. It seems the quality of glass is of bad quality

We had bought Faber cook top and in less than 1 year burners became non functional. The complaint was lodged on August 6th and one person called Shiv Kumar visited us and said that burners have to be replaced and that he will deliver the same in ten days. He also while fixing the rubber of the cook top, spoilt the top by giving visible scratches. Since then it has been a mental harassment where we have to keep following up with the person every 4 days . Earlier we were told that the order for burners has been given. When asked for a reference number, they never have anything to share, as a proof of order got burner. After much follow up with Shiv kumar, today he sent 2 person who did not know the issue and they mentioned that they were not aware of the problem while on the complaint paper that they carried had clearly mentioned that burners were to be replaced.

Faber's after sales service is really poor and I don't think that we will ever get a solution for this.

In spite of repeated complaints to the company customer care, we have not got any resolution. We would like to file a consumer complaint case against Faber and seek 10 lakhs as compensation for the mental harassment.

Chirag Shah [protected] (Maharshtra)

I have purchased faber gas stove on 6 th model number steel 4bb ss jumbo it is the worst making noise in low flame and the burners sre not working

I have purchased a build in hob with much wait and when I received a defected burner
Complained thrice but everytime the service is been done from their end rather changing it
Please we hv purchased with hard earned money, I don’t want to feel cheated

For booking a service, the consumer has to call the service customer care number. The person answering the call is not familiar with Tamil and insisting on the use of hindi or English. Being a Tamilian I am thoroughly offended.

Suddenly glass if my chimney blasted and broken into small pieces and luckily my mom has no wounds.

Is this the quality of your product??
We recomended your product to many of our relatives, but I now regret for doing that. Worst product!!

I have complained before 1 month still i can't get solution. there is so disguisting service of faber company. i can't understand what is happened. my registered mobile number is [protected]. pelase resolve my issue as soon as possible otherwise please give me the new item or refund please...Regards Hardik Patel

Since I have purchased this hob it is not working proper. The burners are working slow and the vessels are turning black. I hv given complaints many times to Faber but my issues are not solved even after 8 months of purchase. The mechanic came thrice but still I am facing the same issues. I sent a mail for replacement but have not received any response yet

I ordered fabre chimney from flipkart and it’s not working from the day it’s arrived. Initially followed up with flipkart and then refused to help and asked to reach out to fabre then also called so many people but didn’t send anyone to fix the chimney. It’s been more than 3 months i have received chimney but nobody care to come and fix it.

Order number: od[protected]
Email address using which order has been placed: [protected]@gmail.com

Chimney is giving some trouble when it is operated during the past one month...

I bought a Faber hob 4 burner on September 10th. And from day 1 we tried contacting customer service for installation. But no one came for even 1 week. Then we only installed on our own. Now after installing it is getting very low flame and even it is not giving spark for burner. We tried contacting customer support many times but no response.