Faber Complaints & Reviews

I buy a faber chimney in sep, 2019. It looks sleek and all.
I clean it on a monday say, oil starts dripping from wednesday (Latest).

I raise a complaint on 24 may. After ore than 15 days someone in pune wakes up and calls back to confirm the issue.

Fast forward, i explain the issue to a local engineer. Fun starts. He explains me that for this chimney model i have to take out the 2 filter blades every...

We have purchased ro water purifier from faber, its just waste, from the day of installation the water was tasteless and they told as its first new, it will be ok in a few days, still was not improving after 15days, later when the complain was given they came and checked the tds which came to be low (Around 5 tds which is unsafe for drinking,) later he changed the ro membrane and then tds rise to 23, but tasteless water, after complaining...

I bought this Faber cook top from Amazon. Have had so many complaints. The faber service center in Cochin has not responded to my calls.
I spoke to the service technician who came for the initial installation.
The grids are damaged.
The self starter is not working.
I have got a very bad piece.
I request the servioce center in Cochin to contact me at the earliest....

The faber make glass top model gas stove (Hob) installed in my home found burst/exploded all of sudden within 8 months of purchased. There was no specific reason for such an explosion, except the manufacturing defect, as the unit was lying idle and there was no objects on top to fall down. And fortunately no one got hurt and injured.

When i have contacted the faber customer service, they have advised that glass top is not coming...

I raised a complaint on a faulty built-in microwave oven. Service engineer visited and dismantled the unit and left for want of part. Even after 45 days they have not got the part or repaired it. Contacted their service center, area service manager etc. They say part has to come from Italy and even after so many days there is no resolution. Pathetic service. Never recommend Faber...

I faced lot of problems while hub and chimney installation..

Technician vamsi services were very bad..

Small burner are not working properly. So gas leakage happened twice... Few day back technician jeevan attended and rectified

Now again small burners are not working and auto ignation is not working.

For this i called many local technician.. No one responding..

Please...

Bought a chimney on 22//02/2020. Booked installation service on 25th february. The technician called & we missed the call. They closed the call without informing us. We waited for 48hrs & then again called on 27th february to customer care. Customer care exec smartly bookef another service request without informing us. Since then no one called us for any kind of installation service. I tried calling mr. Venugopal ([protected]). He have another...

Firstly croma is a cheater selling the product with wrong information, the product is having 1 year warranty sold saying 2 years warranty by mr. Arif and mr. Naushad. The mr. Rahul jadhav from faber is even not responding to calls he is service manager. The hob top is being repaired 6th time for the electronic lighter not working since purchase but faber is just replacing the parts but not ready to replace the product. Also the service is...

I am totally upset with faber's after sales service and authorised service centre. I had called a week back at your customer service numbers under request #[protected]. My complain was that i had taken an amc from your erstwhile authorized service centre - sky enterprises for 6 services without any expiry period mentioned on the invoice. The technician who had come had informed me that i can avail of the 6 services whenever i need without...

Dear team,

This is regarding the after sales service of your company. I have purchased a kitchen chimney in the month of october 2019 from you authorized showroom in new delhi.

Its a high quality one and i did purchase it of around 20000 rs. We called the person to demonstrate and install the chimney in our newly constructed house. After a long wait, when no one came to install it, we hired some external person...

Purchased faber chimney from amazon, and raised request for chimney installation on 11 feb 2020, today being 15 th feb 2020 my chimney installation is still pending. I tried reaching faber customer care multiple times but their response is same that we can escalate the issue and it will be reaolved asap. Even amazon said the same. This is worst experience with any brand who remarks itseld as best brand. Tjay gave me bihar manager number,...

The chimney was installed on 22.05.2019. The service to be provided by n. C. Sales & services, kolkata 53. For last 20 days, the switch for the fan (Which actually runs the suction) is non functional. Called the designated service centre, they asked me to call the all india service centre [protected]. I booked the complain and paid cleaning service (Only faber is the company who does not provide free service for one year) on 02.02.2020. None...

I have purchased a cooktop on 08/01/2020 from the exibition, after installation on the 2nd day the flame goes off when you put it on low gas, i complained & an engineer came & told me that since this is a new model he was not aware of the technicalities & senior technician willcome to look at this complain within 48 hours, it has been so many days now & no one has come, we have tried calling the the customer care but it is impossible to get...

I have lodged a complaint regarding the malfunctioning of my gas hob in november 2019 vide complaint no.[protected] but to my utter surprise the issue remains unattended even after three months and repeated reminders through emails and telephone calls.
Other than a customary visit by the service centre guy which seemed more of a time buying exercise, nothing substantial has been achieved till date....

I have purchased faber ro undersink water purifier from bangalore, they didnt even enquired regarding the type of water supply whether kaveri water or so, just installed and went, and only when we complained regarding the tasteless water, then they checked for the tds of water after purifier pass which was 5ppm, later they changed the ro membrane to 85 still the tds was 23 ppm, which is unsafe for drinking, we are using the water from outside...

I bought faber chimney in 2018 and got it installed and served by calling customer care. Within a month, the circuit board failed and i was informed that voltage fluctuations will lead the circuit board. As all other household appliances were working fine and voltage protection is provided in the mains, we decided to install an additional stabiliser for the chimney. Even after installation of stabiliser, the circuit board has again failed....

I have purchased utopia hob on 1st december and from the day 1 one of the burnet is not working. After ignition it will switch off immediately. I purchased it fromanupama home world jayanagar bangalore, they organized serbice person to visit but there comment this hob is new model there could be a quality issues. He recommended another service person but eventually he didn’t fix.
Now still waiting for the fab person to resolve.br...

I am writing this email regarding my faber product "faber stilux 3d t2s2 bk tc ltw 90" purchased on "07-aug-2019".

I am very old customer and using faber product quite long. This product really dissatisfy me with product quality as well as with service provided against my multiple complaints.

From very first day i have raised the issue related to front panel mirror. With my continuous follow-up and phone call...

Dear sir/madam,

I am advocate raghavendra naveen here, i am writing this letter to bring to your notice of my difficulties faced due manufacturing defect of your product “faber cooktop 4burner hob cooktop jumbo 4bb bk ai-577.”

On 12/10/2019 at 08:03 pm, i happened to visit adishwar india limited (Cin: u51909ka1997plc021681) branch at no. 280/107, 19th main road, opp. Diacon hospital, 1st n block, rajajinagar,...

Since last one month we have been trying to contact faber authorised center, they never turn up to repair the chimney. We have called the customer care helpline number, it was promised that somebody will definitely come and check, but no result.

It really sad to see the service provided by such a big name. Please let me know what is to be done on this issue....