Faber Complaints & Reviews

Company has given life time warrenty for faber burner but 3 burner has been broken out of four burners Inspite of complain given to the company the complain is not attended and they are asking for burner cost to replace the burner we did argue with the company that why we should pay the cost when company offers/claims life time warranty for the buners.

Hi, I name is Navaneetha A and i have purchases Faber HUB and Chimney in December 2014, and sorry to complaint that no service person attended till date even after giving multiple complaints and i have received a call from service guys and he said that he will come and attend on June 21, 2015 (sunday) however no person attended till date. This is not the first time he promised and not attended and it is multiple times the services are skipped and also no demo was given to us till date. Very very disgusting to say that we did not get the demo after taking the product for 8 months and not even a single services rendered in 8 month of time span, , Expecting early revert and our preferred timing are on Saturday 27, 2015 from

Iam Omana.T, Omana Nivas, Kalavoor P.O., Alappuzha, Kerala Ph: [protected] I have purchased a faber gas stove with 4 burners and chimney on 3rd dec 2014 from Kalarkode (which is in alappuzha dist). Now one of the burner not working with the electric start. It will work if we use a spark litter. I request your kind attn for the problem

We had complained about one of the one of the arm of the frame on top of burner. It had come off from its welding joint. Faber technician visited promptly and assured that this will be covered in warranty and he would replace the burner frame. He asked for 1 day to revert. It's been 3 weeks since his visit. How is one supposed to get it attended. Name :- Mrs. Gunjan Kotak, HIRANANDANI meadows, Gladys Alwares Road, Thane (W)

i have a complaint of my new chimney first of all it is not ftted properly by company workers and and only they want money whatever they done is right or wrong i have done a complant on 15 of may 2015 and they have no parts till 15 june it is jocking or a company

Hi I registered a complaint (no.[protected] regarding my non-working of chimney. The technician said that there is part which is to be replaced. They took a month to replace the part. Even after the part being replaced, my chimney is not working. The technician talk rudely to my wife. I am tired with the service provided by Faber.Please do needful to resolve my issue ASAP. Thanks Chandan mobile:-[protected]

I want to raise a complaint against the service provided by Faber through one of its service centres located in Bangalore (Banaswadi) as my chimney has shattered and broken due to improper installation and the hob is damaged as the chimney fell onto it. Complaint number[protected] Complaint Date: 17th march 2015 Several calls have been made to the toll free # [protected]. The service was to be done by the local agent of Ace Services (Banaswadi). Calls have been made to Ace Services at tel #[protected]. The center manager Mr. Ravi assured that the service would be done maximum by 10th arpil and a new one be installed. Even after repeated calls and complaints there has been no response by them. After sending several mails to the customer care at customercare.[protected]@franke.com and [protected]@faberspa.com the reply from them was that the service manager Mr.Krishna Vamsi ([protected]) will personally look after this issue. At the customer care centre all they have asked me to do is talk to service manager who doesnt respond to the calls or mails anymore. I am fed up and tired of calling and sending them mails yet the Faber chimney remains unrepaired. I Request you for an early action and justice to this as this is the only option and hope for me.

I had complained regarding a problem in my Faber Hob in Nov, 2014. Mr. Pintoo Patel had come claiming he is from Faber and recommended us to purchase a 3 year contract for the Hob maintenance at Rs. 7000. He stated that Metro Kitchen Solution is the Mumbai Service Center agent for Faber. We had therefore paid the entire amount and have a receipt stating that contract is valid till November 2017. However now after contacting the numbers mentioned for last 1 week and receiving no satisfactory response, I have decided to lodge a complaint for refund of my amount.

a telephonic request was made by me on 25 may 2015 regarding a site visit as i am renovating my kitchen in delhi andhad selected a chimney, builtin hob, microwave and oven of your company and needed advice regarding electric points and cabinets. my request was accepted and i was promised that it will be done in next 48 hours. now it is 50hours plus and no show . thank god i am saved because if it cant take care of its customer to be, one can imagine kind of after sales service faber would be providing. thank you.

While putting on it is vibrating I think fan not working properly. Product purchased in march 2015. My Name Bhaskar Gadhari Address Mulund Amit CHSL A704 Mhada colony Mulund East Already complaint registered on Saturday and they promised us that person supposed to attend it on monday but nobody attended the complaint. Now please send on Thursday.

i have purchased the hood (TRATTO PLUS LTW 90 G[protected])and hob (GAS GB 30 SSP CIG H[protected]) of faber from V4 HOMES, perinthalmanna, malapuram, kerala. It is still within the warranty period. Last week, when there was complaint for one of the three burners, i registered the same with Kitchen Care, Calicut, Kerala which is the authorised service centre. But even after calling daily to remind of the complaint, no technician has come so far, nor the technician called to ensure the repair. so i request you to look into the matter and get the grievance redressed. AFSAL JAMAL.P ZUHURA MANZIL EAST KODUR CHATTIPPARAMBA MALAPPURAM KERALA MOB: [protected]

This is in reference to our Service Order No.[protected] which was attended by Your Technician on 04/05/2015. In this regard, I would like to mention that I purchased this Chimney alongwith a Hob and Microwave of Faber Make from your Dealer situated earlier in Mandirtala, Howrah, West Bengal in a package for my new Apartment at Rajarhat and took delivery at my Howrah Address. I sincerely regret to mention that subsequently while transferring the goods, I misplaced the Warranty Card as well as Invoice etc. and could never find out the same. I can only remember that Goods were purchased in Mid 2013 around June – July. The machine number and details are all available in your system. If you kindly provide me duplicate of the papers, I will be grateful While on the subject to attend the complaint call on Chimney, Your Technician found out that Rotor is malfunctioning and it needs replacement which would cost Rs.810 including material and replacement charges as I do not have the original Warranty Card etc. More than Rs.810 for this time, I am concerned because Chimney is under long warranty as I understand and without Warranty card, it will be at risk for remaining period of 8 – 10 years. Could you please provide duplicate Warranty Card at your earliest convenience. While I tried to take it up with your Service Centre Operator, she replied negative and expressed her inability to help me. She even declined to give me the Customer Grievance Email Id or contact details. Your Dealer that time was operating from Mandirtala (Howrah, West Bengal)and now I suspect that he must have gone for winding up of the business as he is not traceable. I strongly believe that I did not make any mistake by showing confidence in Faber product by purchasing the package of Hob, Chimney, Microwave However, contacted and emailed at Faber Customer Care so many times since you do not have any grievance number, but the operators have stated that the LTW number isn't registered in their record and they are unable to provide us duplicate warranty card. Therefore, kindly acknowledge and resolve the problem soonest.

To Whomsoever it may concern As I requested to get serviced of my 3 burner hob (stove) 5th day it's completed but the bigger burner's one screw is missing, also the service man explained to me that the service charge should be 400 rupees which is applicable, and I agreed, but they collected 500 Rs for service and 900 Rs for generator, which doesn't have any proper price list, they can charge any amount and somehow I have to pay. My question is why they collected 500 rupees instead of 400 and why they neglecting the screw of the burner, if they can't do the proper service, I could have gone for a local stove repairer more efficient and cheaper way, why should we depend on such an authorized service center?? I prefer corporate office to involve and put a query and take appropriate action asap Ref # Kitchen Care receipt number # 960 Rgds Santosh Kumar [protected] [protected]@gmail.com

I feel absolutely frustrated at the complete lack of accountability, no internal checks to ensure at least a response to customers. My umpteen calls to customer care yielded only one response, ' sir no stock, we will come back to you' My microwave oven is unserviceable since last 80 days. I have requested, spoken, complained at all available levels who spoke with me through customer service (sic). State of affairs 1. No one ever call's back. 2. They avoid taking calls as they have no viable answers. 3. Senior staff just refuse to take responsibility to face customers. 4. Shocking to note that the company is incapable of providing a fuze and a door lock for 80 days 5. Complaint on website never got acknowledged. I genuinely feel pained at the complete neglect. Any responsible company would have by now probably changed the entire machine rather than display such level o[censored]nprofessional attitude. I do not solicit any response from you anymore. It was absolutely shocking and utterly disappointing to have associated with you. Regards. Col Rohit Rajpal

Product: Kitchen Chimney (Frank Faber) Model: Mars Plus Serial No. LTW S/n D [protected] Registered Name: Mr. Indrajit Dutta Registered Address: 30/4, Nabagopal Mukherjee Lane, Shibpur, Howrah – 711102. Installation Address : Unit 16-BU, Sanjeeva Town Duplex Homes, Near Aquatica, New Town, Kolkata Contact No. [protected] Dear Executive, This is in reference to our Service Order No.[protected] which was attended by Your Technician on 04/05/2015. In this regard, I would like to mention that I purchased this Chimney alongwith a Hob and Microwave of Faber Make from your Dealer situated earlier in Mandirtala, Howrah, West Bengal in a package for my new Apartment at Rajarhat and took delivery at my Howrah Address. I sincerely regret to mention that subsequently while transferring the goods, I misplaced the Warranty Card as well as Invoice etc. and could never find out the same. I can only remember that Goods were purchased in Mid 2013 around June – July. The machine number and details are all available in your system. If you kindly provide me duplicate of the papers, I will be grateful While on the subject to attend the complaint call on Chimney, Your Technician found out that Rotor is malfunctioning and it needs replacement which would cost Rs.810 including material and replacement charges as I do not have the original Warranty Card etc. More than Rs.810 for this time, I am concerned because Chimney is under long warranty as I understand and without Warranty card, it will be at risk for remaining period of 8 – 10 years. Could you please provide duplicate Warranty Card at your earliest convenience. While I tried to take it up with your Service Centre Operator, she replied negative and expressed her inability to help me. She even declined to give me the Customer Grievance Email Id or contact details. Your Dealer that time was operating from Mandirtala (Howrah, West Bengal)and now I suspect that he must have gone for winding up of the business as he is not traceable. I strongly believe that I did not make any mistake by showing confidence in Faber product by purchasing the package of Hob, Chimney, Microwave Kindly acknowledge and resolve the problem at the earliest. Thanks & Best regards, I.Dutta

I have purchased a solaris chimney & GB30 MT glass hob in the year 2013 November. However I had started using it only on December 2014. Recently 2 weeks back the glass cracked by itself during cooking. 2 days back - on 09/05/15 this glass was replaced by Faber techno world. However when I started cooking, on close observation, we notice a small crack at centre and we have a real apprehension whether this will develop more in the coming...

This is in reference to complaint #[protected] in name of Sanjeev Madan, C 402, Rajasthan Apartment Sector 4, Plot no 36 Dwarka Delhi-85, Phone number [protected] or [protected].

We have complained n number of times regarding our Faber Gas stove which is not working fine and there is some concern in Micro Switch and Knob Rubber. Every time we can answer is same" parts are not available". We are complaining this for last one month and this complaint number is last one ( i think 15 th or 20th times).

If FABER has so much shortage of Spares parts and can not handle after Sales & Service then FABER should not sell the product in market. It is against the consumer rights and laws. I can take very easly FABER into consumer market for such harrasment to its customers.

Apparently these spares are not available for last few months and all the customers are suffering very badly.

I spoke to your all Service managers but there is no help, they just pass on the bucks to Frenchise and Frenchise can not do any thing as they do not have spares at all. Thi s is between Frenchise and Faber but customers are suffering.

For last one month we are using Match BOX to start our GAS stove. Please let me know your CEO mail id or forward this mail id to him so that he should understand what his team is doing and impacting the image of Company Brand.

I am asking my all known " please do not buy any product of FABER as they are worst business partner for after sales and service"

Let me post this on all Social Media and let FABER understand what the hell they are doing with their consumers.

Mr Raju / Rajiv Sharma I spoke to you as well but nothing happened. Can you look into this and provide spare parts to your engineers to serve consumers.


Even i donnot want to say at the end Thanks & Regards...as FABER after sales and service do not deserve at all.

Sanjeev Madan
Chief Financial officer
# [protected]

Dear sir, Please look into the matter as i have purchased a chimney of Faber on 31/12/2014 Bill number : *27R1400921*, ISM number : 19437, Model number : 13597- Faber Chimney Cleo 700 SS W/O Duct+ (Lotus Electronices - MR-9 AB Road), Price : 8299.00/- But now chimney is not working i ragistered complaint before 25 day approximate but company denied to provide service please help us i want my money back or replace the produce with original one. Thank's Laxman Singh Lodhi LG-2, 260 Sai Kripa Colony, Mahalaxmi Nagar Indore, 452010 Mobile : [protected]

Today, the FABER glass top hob just burst and has shattered into pieces. The glass top shattered when I was cooking and fortunately I was not facing the oven when this happened. I did not drop anything heavy on the top nor did I pour anything cold on the hot glass top. It shattered when I was cooking which is the normal expected thing of a hob. If the hob is not meant to cook and doesn't have the minimum safety standards, why is it being sold in the first place? I don't want the FABER glass top to be replaced as I can't risk my life with this glass top but I want to warn others who are planning to buy FABER glass top hob. This hob is not meant for cooking and it is meant to be kept as a showpiece. I will lodge a consumer court complaint against the company. I want an explanation for such an unwarranted incident.

I bought a series of home appliances from faber a year and a half back and since then i've just been struggling to make them work The lock of my dishwasher has been broken for the last 3 months, n i have been constantly following up with the faber service staff but they have not been able to procure a lock from the company, according to the staff the company does not have locks available with them. I'm highly disappointed with the company this in the second bad experience i've had in the last one year since i have purchased these home appliances. Sonal Sharma House no 83, Sector 15-A, Noida [protected]