Faber Complaints & Reviews

Hi,
I have purchase faber burner in the month of may 2021 and from past one momth it is continuously making noise when i lit up the burner. I have already registered a complaint kn customer care but from their end they automatically closed it even though the issue haven't resolved yet.
Technician already visited couple of times and he told that everything he have done but he also unable to find the root cause of this issue.br...

I have purchased a Frankie Faber Chimney+Hub from Supra Kitchen Developer (Gurgaon), Bill copy is attached herewith for ready reference please. On 01 Jan 2022 one incident took place in our kitchen in which my daughter's got inherited on their feets and unable to walk. Therefore, it is my humble request to kindly do the chimney service and replace hub/Hood which is manufactured defectively....

Dear Sir,
Date-23 May, 2021, 03:14:44
Phone-[protected]
Repair issue and service issue

I Have been Following Faber service team to repair my 2 Oxypure Veritable Cleaner since last 4 months, but no response from them called local team several times but they just hopeless,

Both Oxypure has been repaired previously also but every time both stopped working after 3-4 weeks and for these rapier...

Auto close and open of my new Faber chimney Apex mode stopped working within 1 month of purchase. Complaint raised and ticket registered with BLR[protected].
Till now almost 2 months over and motor replacement as per ticket is not done . Status on every follow up is in Transit and comes next week....

Dear Customer Care Manager
Greetings!!!

My self SASI KUMAR V.P, user of FABER Kitchen stove, Hobe and chimmini bought from your authorized dealer at Calicut, Kerala during 2017.
The product performance and quality is good so far.
As you know any product which is not maintained and serviced properly shall be useless in short span of time.
I have been getting service promptly till last year. But Very...

Hi,
I have complained about the faber chimney not working and I know my chimney is in warranty as purchased on18 Jan 2017 . During changing the house the bill and relocation the bill was lost and not able to be tracked in the house. Please check and provide the service for the motor replacement or any other service needed to repair it. I have received a call saying that I need to pay to get the service or otherwise need the bill copy....

The glass cook top got burst up.. without any reason. Faber make....

I requested a service for our Gas Hob. The service provider was Mr Chetan[protected].
His service person Mr Monty was pushing to change all three burners while the problem is with one only.
He also did not provide any invoice for the spare part....

Hi faber...
We have bought chimney and hob at raj electricals and electronics rayasandra, bangalore-560 099 on 06/11/2021..
Chimney front lower panel one side was not fixed properly and it was hanging.. so we have registered service complaint on November 19th BLR[protected].. Technician came and completely removed panel and kept in our house...we are following up with ur technician to fix this..no response as of now.. find attached...

Hi,

I am Sanchita Agarwal, I am facing some issues regarding the after sales services of Faber since the last few months.

My oven toaster grill with model no. FBIO 65L4F is not working since the last three months. I had contacted the dealer Shriram sales” from whom I had purchased my entire kitchen equipment. Initially he had provided me with the Patna service head number- Mr Mukesh ([protected]). After a...

This is regarding a BUILT IN GAS HOB that I purchased a month ago.
Model: Imperia Plus 783 BRB CI BK
Store purchased from: Faber Galleria, Kannur, Kerala
I am extremely disappointed with the kind of service you provide. We have multiple issues with the gas hob, as listed below-

1) the intensity of the flame is absolutely low- in the highest level of the flame, it takes me 10 minutes to boil 1 cup of water....

Had bought a faber 4 burner gas stove before Diwali. It had a defect in its stand and took almost 2 weeks after repeated complaints to get sorted out. Then God knows what the technician did during installation, the gas extinguishes once you turn the knob to sim. I am unable to use the gas on sim which is causing a great problem while cooking. Plus its a fire hazard because many times out of habit we sim the gas and gas keeps coming out and...

Poor after sale service ...person is not ready to come on time we need to contact after that they replace with other technician without informing us ... Also ask to call other person and fix appointment then that person not coming on time still morning we are waiting now it's evening ...from last two days there is worst response ...I request to all purchaser don't go for thos Faber product ....

My Faber chimney was not working...
I made a call to customer care on 22nd October, they the technician will come in 24hours.
But it took 20days to come on 12th November techinician arrived.
Later the technician took my chimney board and left.
It's past 20days no one came to repair it.
I have been making calls to service centers, but they are giving harsh answers.
Contact me : [protected]...

I need to return and get my money back...

Faber can not provide a spare part for my built in oven . Saying product discontinued. Stopped working after 3 years . Have complained and they are not interested in even picking up phone anylonger. Worst customer service...

Dear Team, I bought a Faber chimney in 2019 with a lifetime warranty and the motor stopped working 2 months ago. When I called the Vendor from where I purchased the Chimney, an employee came and said that the motor needs to be replaced.

I have informed them that this covers the warranty and showed them the bill. He then said there would be someone else coming tomorrow to attend.

When I followed up the next...

Dear Sir,
Good Day.

Please be advised that I own a FABER Cooker Hood CUM AIR PURIFICATION SYSTEM. MODEL: STILUS SILK LTW 60(110.0264.475)
S.R.NO: G[protected]/S.STEEL+GLASS

Now is that the Chimney is not working/fan is inoperational - Display is not coming and LED bulb is also not glowing.

The complaint has been raised and the technician (Swapnil Ajgaonkar) has visited and has taken...

The pipe behind the Gas stove got cut all of a sudden and there was fire in our kitchen. We could have all died because of this incident. There was no response from Faber office when I called them after this incident. They are very irresponsible and the quality of their products sucks. I hope they get the punishment they deserve....

This is very unfortunate on part on your team, the Water Heater (Geyser) fixed in our bathroom fell and destroyed all the items including washbasin fixed under it.

We are lucky that, no body were in bathroom at that time. Now we notice that he Geyser was just fixed in two small screws which is no way sufficient to hold such a big Geyser.

I have already raised compliant with Faber Customer Care. It has to be...