Faber Complaints & Reviews

By my bad luck, I purchased two Faber products in October 2021 for my new home. Products are Hood Zenith FL SC AC BK 90 - and HOB Nexus IND HT783-CRS BR CI -
These products were installed in the first week of march 2022 by a Faber technician as your team instructed to validate the warranty and I paid for your technician visit. We start using the product on 31 MArch 2022 after the housewarming.
Within a week both products did not work properly and a technician came after a week of reporting the complaint and fixed them.
By the middle of May 2022, I registered another complaint against the HOOD which stopped working. After a week one technician visited and he informed another person will come to fix it, the second person came after 3 days and he informed me the main board has to be replaced and will be replaced in a week. No one turns till FIrst of August 2022 to replace the board.

I did the same complaining process on the 5th of August 2022, Your technician came on the 10th of august to check the HOOD again, he told me the same stanza from the previous technician board needs to be replaced and will do in a week.
I did a cross-check with your Malappuram Customer Service centre about previous complaints and they told me that they don't have any record of previous complaints and installation of my product - APPRECIABLE SERVICE (:

Today 17th August 2022 4:30 PM, there is no news from your team.

Faber Hood Zenith, which is I bought a lumpsum amount of RS 25, 000, I could use only 35 days (Maximum of 100 hours) under the warranty period of one year. WHAT AN PRODUCT AND CUSTOMER CARE SERVICE

Water is not heating full capacity

Aber customer care,

I am one of the most unhappy Faber customer. I have purchased Faber inbuild 4 burner stove. There is burner issue facing for last 4 months. One service engineer came asked invoice which got missed and than I called him many time to do service which I pay and than no response from local service.

After I have logged again with Faber and ticket number The following complaint numbers are pending in our system against your mobile number. Please select your complaint number is below.

1. VIJ[protected]

I have asked remind many times in WhatsApp. Called customer care and every time they says escalated and it’s month but no response.

I never seen such a bad service in my life. I think Faber making fools to customer. One they sale and than they don’t care . Even no one worries to check pending tickets. I have doubt weather they have customer support or not. I have wasted my time to follow up which is more wastage of my time. I am going to tag all Faber leadership in tweeter soon. This is radiculas support . I will wait for one day to go for consumer court as well.

Regards
Sateesh
[protected]

Raised complaint 19 days back. Still issue is not resolved. Done multiple follow ups. As I faced issues with them, I would like to suggest that please don't buy any Faber products.

There was a small blast under the hop due to LPG gas accumalation.
The problem was with the inlet connection from LPG cylinder to hop.
Thank fully the blast didn't reach the gas cylinder and also nobody was hurt.
There was damage to our woodwork in this process .
We filed a complaint and no official came from Faber company to review the situation for two days.
After two days, one service person reluctantly came and blamed the mishap on the person who did the Hop installation. This is highly irresponsible behavior from the Faber guys.

Chimney model: Faber Hood Zenith FL SC AC BK[protected]
with Serial No: D[protected]
Invoice No:
Date: 07/02/2022

Installation Date: 5/4/2022

Was opened and installed by the technician

Oil collection tray found damaged. Reported in Completion Form.

NO ACTION

Complained again with Local Service Center on: 3/7/2022

NO RESOLUTION

Online Complaint on 1/8/2022 - NO RESOLUTION

Not getting customer support for repairing a faulty electric oven. It was attended by the local service provider several times, but need the heating coil to be replaced.
Local service centre expressed their inability to get new coils as this model is now out of manufacture. Faber brought new model ovens and the coils are not available anywhere.
The issue is already intimated to Faber customer care but nothing is happening.
How Faber can say that spares are not available for a product purchased 5 years back.
How people will buy Faber products if there is no support after 5 years?
Do they want us to throw out their products after few years as they are bringing new products with out supporting what is in use?

Dear Sir/Madam,

Faber Chimney - Hood Topaz 3D T2S2 BK PB LTW 60
Installed : SKY Enterprises on 26th Sep 2018
Started making weird noises and stops sometimes : May 2022
Service requested : May 2022
Service attended by VIGNESH ENTERPRISES : July 1st 2022
Service report : Motor not working
Technician visit : VIGNESH ENTERPRISES : Aug 2nd 2022

Technician refuses to install the motor stating that active carbon filter is not being used.

Spoke to his supervisor who insists that I need to install active carbon filter and take up some warranty and only then he will install the replacement motor.

I don't see any link between motor failure and active carbon filter and it was not suggested by Faber during original installation in Sep 2018 or during service visit on July 1st 2022.

Faber local authorized service centers are scamming people to buy carbon filters / warranty.

Filters or warranty should be left to the discretion of the customer.

In conclusions, even after 2-3 months, Faber and its customer care sucks. I went for the brand and now I regret. Hope someone seeing this complaint has the heart to fix this without additional harassment to the customer.

I don't want any filters or warranty. Just fix the replacement motor and allow me to use the chimney in peace.

Regards,
Kavitha / Sreenath
C-77 Building No. 12 Central Area
IIT Bombay Powai Mumbai 400076

Don't buy Faber products..!!!

I wish to complain about my Faber cooktop Onyx 3BB BK CI that I purchased on 24 July 2021 at Kohinoor Lifestyle Kandivali West Mumbai - 400067

I am complaining because your product is not good and poor quality. Only 11 months we have used and now the cooktop condition looks very bad. I have not used this cooktop in a way that would cause any damage. To resolve this problem I would like you to replace the cooktop as soon as possible.

I called Kohinoor store to inform about the condition of the product and the lady told me that appointment was fixed and our technician will visit at your property to review the cooktop. Your technician was told that the condition of the cooktop is horrible and he can’t repair so he had taken a picture of the cooktop, bill and warranty details and sent to the Faber company.

But now Kohinoor is telling that nothing could be done about my problem. I believe that this response is unfair because the product is within the warranty period and I need a replacement. I would like a written statement explaining your company's position and what you will do about my complaint.

There is a part in chimney that is kept hanging . After 8-10 days a person came and still the problem persists . Worst service ever!

Hello,
We have used 5 days only we are facing issues we register complaint through toll free still there is no rely from your end

Dear Support team,
I have purchased the Chimney on 01.07.2022 from Vasanth & Co- Sholinganallur location and Chimney Model No: HOOD EEL3D BK60 SL.No:G[protected].

On same day 01.07.2022 the FABER installation technician came for installation (Kitchen Care Services, Thoraipakkam chennai 600097).
During installation the outer black cover meatal sheet was wrongly cutted for cable routing and they managed the damaged area by using the black insulation tape and also Not used right fasteners and not aligned the cover according to hole match to fix the screws While I asking the technician why you have done like this, he replied that was happed unknowingly!!! ( I cant understand such answer from the Technician) and was irresponsible.( Technician Name: Karthi Sasi Contact No: [protected]).some what they managed the work and they left.

Paid 3500 for over all material & installation which is not at all acceptable for such improper installation.

Next day from 02.07.2022 till today 21.07.2022 I was following with Kitchen Care Services team for asking the replacement of the damage cover, but no proper response till today. ( Contact No:[protected]) i have shared all the photos of the damaged cover and but still every time they are asking the photos and details.

Henceforth, i kindly requesting you to look into this matter and arrange for the replacement of the chimney as soon as possible. ( Appreciate if done by end of this week).

Thanks and Regards
D.Hemkumar
[protected]

I purchased the Faber gas hob in Dec 2019 and after 3 months the problem started with big burners. There is a gap that comes in between the burner parts because of which the flame does not come properly, pictures of which will be attached below. Since 2019 i have already replaced the burner thrice and now 4th time it has happened again. The cost that i pay every time for the burner is Rs2200, which i am paying for no fault of mine, The Faber burners are of such utterly poor quality that every 5-6 months i need to replace the burners. The Faber manager Prem of Sarjapur road branch Bengaluru tells me its happening because of poor maintenance and depends on usage. Firstly i want to make it clear that i dont wash the burners so there is no question of me damaging the burners. Secondly when he talks o[censored]sage, is he trying to say that i should just keep the gas for show and not use it. I have been receiving unreasonable answers from the Faber tech team. Please find a solution for the recurring problem. Faber should be bearing the burner cost as its a poor quality burner.

-27 may 2022 raised the complaint about the gas leakage issue.
- customer care no[protected] purchased agency SREE chimney world ([protected])
- Gas leakage issue after few weeks of purchase, that is also we observed, like everyday morning went to kitchen then gas smell is coming even all are off also, it is happening before also while observed that time it is more smell is coming then we realized this issue is coming with gas stove, all are new ones like regulator and pipes then, after some days, this is issue with the gas stove. This gas stove looks like all good then need confirmation, we raised the complaint, after a week one service guy come and checked and he confirmed issue is there, gas is leaking and He collected the documents about the that "Faber 4 burner gas stove" like warranty card and those. And He said like as of now these parts are not available, we order those parts, once come, i will call back like said. After that many days also parts are not came. whenever the customer care we are calling they said we put you on higher priority, but still that priority also they not consider I think. same dialogue repeat, when we call after few days also.
And additionally they provide the phone number of that agency, if we call that number is always "switched off". This product they will sale but they will not take of the service related complaints. These are not safe to purchase and use, if we not observing well in this we compromise our own safety.

Since it is 45 days there is no response from your side.. For rectifying the problem in chimney.. As we are disappointed please solve our problem as soon as possible..

The chimney was fired before few days later but there was no misuse for my side we call faber center in madurai but there was no response .please do anything immediately

Hi,
My Febar 4 stove was blasted today evening by 9.08pm during preparation of dinner. Likely my wife escalated from this incident.
How can new Febar branded stove got bust within 3 months of operational. I want report on this issue. Please support immediately. Else It will be circulate in social media.
I want quick response from Febar tomorrow morning.

Dear Team,

I have faber company HOB as mentioned in subject line. Burners of this HOB got damaged within 3 years of purchase. Now I am calling to faber comany customer care to know the price of burners but they are clearly telling that they don't know the price of burners. Price of burners will be told by the service engineer who will be visiting the complaint. Now I got two different rates from 2 different service engineers of faber. Being a customer I want to know the burners rate from company side and not from the vendors who are visiting. In this process vendors are looting customers like anything.

Regards
Vishal Mittal
[protected]

Hello
This is Ujwala Pongurlekar we purchased feber gas on 14/2/22 from Vijay sales as we are renovating our house we installed gas on 28/3/22 and after that we are suffering a lot ... Even installation time also ignition was not working properly but technician told us that after 15 days it will work smoothly. But it doesn't work at all then we call many times to feber as well as Vijay sales. Then again one technician came he recognised fault... But he said now I can't chenge wire without asking my senior technician.even we spoke with him but he said send me the video and still the problem is as it is. now the big gas Burner can't lightened up with lighter also ... Don't know what to say. Very pathetic customer service atall . Now I want replacement. This is enough. We didn't give you more proof now . What you people are trying to say that we are lying. Our gas is working smoothly and still we are always complaining. This is ridiculous. Otherwise I have to go in consumer court.
Please don't buy this

I PURCHASED FABER HOOD APEX FL HC SC BK 60, VIDE INVOICE NO.DKK-B-SIA1310 DT[protected].FROM VIJAY SALES, KALKAJI NEW DELHI.
The door of the chimney is not functioning now. i made a complaint on[protected], via customer care. The executive came after 3-4 days, but didnot resolve the issue. he said parts has to be replaced, he will fix it within a week's time. but didnot turn up. after that i made several calls in customer care and also to the executive. It is more than a month now, and my complaint is yet to be resolved. I purchased Faber chimney seeing good reviews of them.did not expect such lethargic attitude by a reputed company. I hope the company takes action and my complaint be resolved soon.
Thank You

Mullai Pandian
Kalkaji, new delhi