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Family Credit Complaints & Reviews

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Updated: Jun 10, 2025
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Family Credit reviews & complaints page 37

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S
saikalyan
from Hyderabad, Telangana
Feb 17, 2010
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hi
this is sai kalyan from Hyderabad.. Recently i had a new vodafone connection ([protected]) on the next day i am receiving a calls from the [protected]
its a voice response in Tamil and message from family credit .

How can i stop this ?

have a nice day
saikalyan
Aug 13, 2020
Complaint marked as Resolved 
Hi!
M Deepak Agarwal residing at Durgapur, west bengal. For last one month I M receiving call from [protected] to pay back the loan. But to be very surprised that I hav neven taken any loan from Family Credt. I hav complaint regarding this matter in your branch of city centre, durgapur several times. But still now I am getting calls from the same no. four to five times a day. This call is affecting my peace of mind. Should I move to consumer forum. My no. is [protected].
Deepak
Hi.

The phone number which is provided to you migh have been used by other person who actually could have take the loan from the bank.

Phone companies can assign the same number after a period of time.

I would suggest you to take the issue with phone company and change the number.

Regards
Syed
Hello,
I am Sambhaji Khavare from Thane, Mumbai. Last 3 month I am receiving call & Massage from [protected] for the pay back loan, but I have never taken loan from Family credit & I have not any bank Credit card.

My mobile number is [protected]

How can i stop this ?

Regards,
Sambhaji Khavare
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    A
    adil
    from Gurgaon, Haryana
    Jan 19, 2010
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    Money laundering it seems
    Published on January 19, 2010 by admin on www.news4u.co.in
    News4u Bureau Report-New Delhi-Adil-Last week a case o[censored]sed car loan from family Credit (NBFC) came in light when one of our associates applied for a used car loan through some vendors whom he contacted through internet turned out to be a disaster. The person got the loan which was half the amount what was promised and above all when he agreed for that even, the loan cheque got bounced. After contacting the banker from whom the loan was approved next day a different cheque was issued of different amount and after plenty of discussions at the loan seekers office then at the Car dealer’s office the cheque was given to be deposited. As the cheque was of the same bank it got cleared within no time, after which the chaos started, bankers through their DSA who issued the cheque was after this person’s life that by mistake it was given to you, now the bank wants that the cheque was to be given to the Car dealer directly. Even these people followed the borrower at wee hours at night, just to pressurize to buy the car immediately.

    Next day the borrower started searching for the Banker and the mediator through whom the loan application was processed, luckily he got the address and met the big bosses there. He told his entire story to them and asked for the remedy. Even he told them that his IT Returns in Original was taken by the bank for verification and did not return till then. The Bosses promised to get the solutions within 48 hrs. But unfortunately nothing has been done so far.

    Now the question arises that when a bank gives a loan to a customer through their DSA why the DSA keeps the money with them. As in this case the first cheque & the second cheque were of different amounts. As our reporters tried to investigate further in this case interesting reports came in from Family Credit (NBFC). Like in bigger luxury car segment if a person applies for a loan that’s for the Tax purpose, he buys the vehicle on his own then shows the loan later. In that case if there is a loan of 50 lacs for a BMW the borrower gets Rs. 10 lacs at once then after minimum 90 days he gets the rest of the amount. Meanwhile he keeps on paying regular EMI on the entire loan disbursed. The fortunate DSA enjoys the balance amount with the knowledge of the banker.

    Now the question arises that are the Official of RBI know about this practice or its Money laundering going on just in front of their nose. Why not this practice should be stopped and a probe should be ordered to investigate this further. When RBI gives a guideline to all the bankers then why it’s not followed properly.

    Our reporters are investigating the case further and soon you will get interesting news about certain DSAs who are being benefited by this practice through their good contacts within the bank. A detailed report will be submitted to RBI for appropriate action.

    If you have anything to share on this matter please come forward and share with us all the details will be kept secret as per the ethics of Journalism.
    Aug 14, 2020
    Complaint marked as Resolved 
    Dear All,

    My Case was as like this, I got a loan of Rs.1, 00, 000 where the family bankers has issed the Loan cheque in favour of DSA, subsqeuntly The DSA has issued the cheque which got bounced and several times follow up with DSA, it became furtile and one fine day the DSA has closed his office and absconded. Now the problem was I have misplaced the cheque, further I have paid nearly Rs.44, 000.00 Subsquently I found the bounced cheque from one of my diary. I stopped paying EMI. Even after several phones about the bounced cheques, family credit keeps silence about the neither DSA nor about my payment. But they are issued Summons from the Calcutta Court. Please be aware about loan processing Agents and family credit
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      K
      kiran ingawale
      Jan 7, 2010
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      I had taken a finance from Family credit bank for two wheleer, after 1 year my cheque has been bounce so i called to bank do a fever come and collect money from me so bank send a executive for clearence of the payment i had ask for ID he showed me a part from that he give me Receipt of my amout which i had paid then after this suddely two executive are came to my House and they forced to family to handover the bike to the bank due to the non payment of the EMI they taken my bike to the bank i stay at badlapur they called me come at andheri for checking after that they told me it is a fraud it happen to you we will take action and revert back to you after that they have kept the bike since from 1 month they are not giving a proper reply not sending the bike they are using my asset
      Aug 14, 2020
      Complaint marked as Resolved 
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        B
        bhupender kumar
        from Kolkata, West Bengal
        Dec 30, 2009
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        Dear Sir/Madam,

        I have financed my bike from your organization with the following details.


        Loan no. : 452706
        Date: 04/10/2009
        Place: Delhi




        I have issued a Post Dated Cheque (PDC) of Rs 2024 for the first installment and the subsequent installments were supposed to be deducted from my bank account through ECS. I have also filled up the required form for ECS formalities. In spite of the ECS instructions, I found that a bouncing amount of Rs 350 has been imposed for the second installment. I believe the ECS instructions were not transmitted to the bank by your organization and hence the bouncing amount has been levied.

        I would request you to kindly revert back the bouncing amount of Rs 350 and start deducting the remaining installment amount from my bank account through ECS.

        Please note that there was enough balance in my account for clearing the installments.
        Attached is the bank statement for your reference.
        Please submit ECS form my Bank & seve another Bouncing
        Regards,
        Bhupender Kumar
        Aug 14, 2020
        Complaint marked as Resolved 
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          H
          Hemant Arora
          Dec 21, 2009
          Resolved
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          We applied for a two wheelor loan some where around 26 Sep 09. Their executive told us that we might require a Guarantor for a loan which amount only Rs. 28 K. and the best part was that executive himself had no idea about the definition of the Guarantor. Even their Area manager also did not know the definiton of the gurarantor and I had to show them the defintion on the form itself.

          After 3 weeks their executive told us that we would need a Guarantor. We somehow arranged a guarantor and our application was logged in again in the 1st week of Nov (they are saying it). Then the executive went on leave for almost 2 weeks. She did not ask anyone to follow up on our application. When I went to follow up, they said that they did not follow up requests older than a month. What an irresponsible answer and their executive never picked up my call neither answer any of my SMS.

          After struggling I got the number of Area Manager who tried to make things right. This further resulted in revarification of the applicant and the guarantor. Today is 21 Dec 09 and they are still processing my application. Now they are asking that the amount they have mentioned in the cheque was wrong. So I have to submit the new cheques tomorrow. I am an employee who works in 9-6 pm shift and can not go to office. They don't have curtesy to send someone to collect the cheques.

          We booked our Suzuki Access on 21 Sep 09 and we are still waiting for the bike because of Family Credit Process. No body knows nothing in this company. No one held himself accountable and if one does, he is let down by the other department. They are saying that they are taking special approval of the loan from their Mumbai head branch and it took them 2 weeks still in process. Can't help it hopeless service, hopeless people resulting in hopeless company.
          Aug 14, 2020
          Complaint marked as Resolved 

          V-Access India Pvt. Ltd — 7 days - yet bill pay - not upgraded

          We have 2 corporate post paid mobile numbers[protected] and[protected]. My complaints are

          1. Without sending bill or alert outgoing has been blocked on 25th august

          2. We paid the bill on same by HDFC cheque no - 091824. But No action has been taken
          3. We called many times, then our no connection restarted
          4. Today is 2nd September, I got a call from Airtel thet my bill has not been paid. I was shocked
          5. When I asked, for detail - why they had not yet updated it
          Very negative response from the customer care

          He finally told he i sgoing to block my no again.
          Air Tel the worst - service provider, harrasing the customers
          I am customer of Family Credit and have taken a two wheeler loan. but when i wanted to close the loan account by paying al my dues there are no executives who are helping us out. Rather just disconnecting the call in a very rude way..
          I've taken a two-wheeler(CBZ Xtreme) loan from Family Credit and wanted to opt for 30 nos checks(30 EMIs) of around less than Rs.1500/- + Rs.23000/- paid to dealer.And for ease of repayment I finally went for ECS mode of payment with extra charges. But when I received my repayment schedule I stunned to find it was 36 nos of EMIs of Rs.1669 I immediately contacted to the loan representative who assured to look into the matter & correct their mistakes in preparing the schedule.I talked to bank, but with no result.I then sent a mail to customer service complaining about a hefty interest they charged from me(for a Rs.40, 000/- loan they are charging around Rs.20, 000/-), but I never heard from them. Had I opted for 30 nos post-dated checks of Rs.1500/- around I would be reasonably satisfied. Family Credit is a clear cheater & extorts/snatch money from customers pockets.
          I intend full and final payment regarding loan of DL-8S-AL-3432 Bike(Bullet). I have been trying to contact at your Okhla Office Customer Care for last 3 days but no response from there.
          Wanna number of family credit bike loan to close my bike loan within two days please help me out.
          mumbai
          Guys...

          I request you all not to take loan from Family credit...

          here is my experience.
          I delayed my due date by a week (for Rs. 3000) in between I was charged a penalty of Rs 276 twice.
          when I tried reaching them I couldnt, I tried to get some other numbers through internet but couldnt website says UNDER CONSTRUCTION... ridiculous.

          another issue is I thought my dues are over and left it but unfortunately this month I was charged a penalty for no reason... I am struggling.

          I sent a mail id which I got, None of them called me.

          please anyone provide me the correct contact number... If you have.
          sir. ive been waiting to make payment since a week but there is no reply from ur collection executive nor they are accepting at ur himayath nagar branch. and the attitude of collection manager was very rude and was not ready to listen any single word.
          so, please can u do take the action on our compliant and send the person for collection. my phone number [protected]
          dear friends, do not taken any loan from family credit india ltd, he charged highly interest charged on loan
          yes these people are very rude and never cooperate with customers and cheat them in very cheap way
          I have taken two wheeler loan in Family Credit. I never seen the worst finance company in India. I have completed my loan at one year back, still i didn't receive my NOC letter. I have called many times but no one helping there...Guys please to avoid take a loan in Family credit...
          The worst financial company in India. I have taken on 3 years back and also i have paid all EMI's, but still i did not receive NOC. I have been asking many times Still no result. People don't go for Family credit pvt ltd for any loans...
          i am going to complete my loans next month and every month i am paying 4500 for family credit and till yet they have not given me trouble.i think family credit is reasonable bank.
          Dear Sir/Madam,

          Kindly request to you please below mention details update, after getting the updated details we will process it.

          LOAN NO-
          PRODUCT-
          CUSTOMER NAME-
          DATE OF BIRTH-
          PH/MB NO-
          MAIL ID-
          SCAN COPY OF CIBIL REPORT-

          Family Care
          Family Credit Limited
          Techno polis, 7th Floor, Wing - A
          Plot No 4, Block BP
          Sector - V, Salt lake
          Kolkata - 700 091
          Toll Free No[protected]
          www.familycreditindia.com
          SOCIETE GENERALE GROUP
          I took car loan from family credit last 6 months back. The executive collected Rs.3000 for insurance in the family credit. Till date I did not get any papers for insurance, please where can i ask the papers. my mail if [protected]@yahoo.com
          i am de customer of tis family credit nd i took two wheller loan nd i hve cleared my loan amount successfully and i applied for NOC on november 2010. and the excecutive told tht he wil be calling me within 20days but already 5months has passed but still i hve not got even a single call... and i am very unsatisfied about tis service... plz can anybody help me if so plz send me a mail.. my mail ID: [protected]@gmail.com.
          Hi

          Even i experienced family credit is worst i advice to everybody never ever take loan from family credit

          Regards

          Vikas
          Dear Sir/ madam,

          My name is satish vinayak Mhatre. I am the customer of this family credit and i took two wheller loan ( Bike name- Suzuki GS 150 R ) and i have cleared my loan amount successfully and i applied for NOC on Dec. 2010. and the excecutive told tht he wil be calling me within 20 days but already 1 months has passed but still i hve not got even a single call... and i am very unsatisfied about tis service... plz can anybody help me if so plz send me a mail.. my mail ID: [protected]@gmail.com. Kindy issue my NOC letter as soon as possible.

          Thanks,

          Regards,
          satish v. Mhatre.

          FAMILY CREDIT INDIA LTD — LOAN

          THIS MAIL I have given to FAMILY CREDIT BUT STILL NO REPLY HAS CAME.
          This is to inform you that I took loan of Rs 2 10000/- for used car. But at the time of agreement I was told that loan amount would be Rs 2 Lakh for two years and the interest for the said amount would be 10.5% p/a.

          However after I got the official agreement paper on[protected] it was come to know that loan amount is increased by Rs 10000 for 4 year and the interest after I calculated is much higher i.e. 10.62%.
          Regarding the above matter I am very upset and dissatisfied for the whole scenario and would like to talk with the higher authority .At the same time please clarify the following points.
          1> Instead of 2 lakhs loan sanctioned was Rs 210000.
          2> Loan tenure 4 years instead of two years.
          3> Loan interest 10.62% instead of 10.5%
          Please clarify how this above cases has been done by you .
          So I want to meet to Mr. Guy Tumby or any other higher authorize person regarding the matter.

          Fo your reference please find the following details
          My Agreement no is :-1036216
          I want to get explain from higher authority from FAMILY CREDIT AND REQUESTING THEM TO CORRECT THE MISTAKE AS SOON AS POSSIBLE..i HAVE SEVERAL TIME TRY TO CALL FAMILY CREDIT TOLL FREE NUMBER BUT AFTER SOME TIME CALL IS NOT PICKED UP BY THEM.fOR YOUR REFERENCE I AM GIVING THIS NUMBER.mAY SOME WELL HEARTD PERSON READ THIS AERTICAL AND SPRED THERE HAND TO HELP ME TO TAKE ACTION THIS tYPE OF nbfc COMPANY.
          tOLL FREE NUMBER IS[protected]
          Hi

          Bought a pulsar 220 on a downpayment of 40k + 5125x12 EMIs...The interest rate calculates at around 16% which is pretty much decent for a 12 month loan period...And as far as for their service, I didnt have much trouble from their end till now...

          And these people are like one of those banks who dont ask much for as a guarantee. As in like compared to SBI loan, its kinda easy to get a loan from these people...like in my case...I barely earn around 30-35000 a month and was employed for only two months at the time of application cause of which SBI was not ready to give me a loan...But these people didnt bother much regarding that...
          But it is true that if you fail to pay back, unlike SBI, these people wont resort to legal complaints, court notice and stuff...rather better to expect a knock on your door by a few 6'5' black men with baseball bats asking to pay the money if you dont want any "trouble"...
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            K
            kanumuri kiran kumar raju
            from Pune, Maharashtra
            Dec 16, 2009
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            i, kiran kumar, had recently shifted to chennai from hyderabad and had been provided with a mobile phone ([protected]) from my employer. from past one week, i am getting this auto dialer calls from [protected] with some message in tamil, which i can't even understand. later taking help of my colleague i came to know that the call was from family credit india. i then called their toll free number [protected] on 14th dec and informed them about the auto dialer call and warned them not to disturb me. and since then i got about 6-8 calls in the last today and today (16th dec) i again got a call in the afternoon which i disconnected and called their toll free number again and i warned them that if i get one more call from their auto dialer number, i will sue them. and now 8pm, i got a call again from their auto dialer number. i tried calling their toll free number, but no one is responding.... i tried visiting their website which is not functioning...
            Aug 14, 2020
            Complaint marked as Resolved 
            the most irritating bank i had ever seen in my life, we recieve calls from their head office in kolkata saying something, and when we approach the our local branch with same info, we only get a simple answer that "we dont know what our head office people do"

            the most faltu customer service i ever seen in any bank

            shame on family credit

            ganesh(mumbai)
            Dear Sir,

            Request you to, Please provide below mentioned details for verification of this issue.

            Loan Agreement No:
            Full Name of the Customer:
            Date of Birth:
            Loan Product:
            EMI amount:

            Thanks & Regards
            FamilyCredit Limited
            Toll Free No :[protected]
            Useless fellows
            Family Credit Kolkata branch cheat everyone. First of all they broke RBI & SEBI rule & taking interest rate which is far more than any other nationalized banks. Secondly they have hired some local anti social people to recover their loan amount by threatening & forcing. Even they uses slang words if you even humble to them, in case any failure of your loan due to personal problem. They will also come to your home and make you harrash all the time till you pay off the loan!
            I will strongly recommend to stay away from Family Credit. I would request any legally connected people that to stop these nonsense banks who are indeed cheating customers by high interest rates!
            Dear Sir/Madam,

            Kindly request to you please below mention details update, after getting the updated details we will process it.

            LOAN NO-
            PRODUCT-
            CUSTOMER NAME-
            DATE OF BIRTH-
            PH/MB NO-
            MAIL ID-


            Family Care
            Family Credit Limited
            Techno polis, 7th Floor, Wing - A
            Plot No 4, Block BP
            Sector - V, Salt lake
            Kolkata - 700 091
            Toll Free No[protected]
            www.familycreditindia.com
            SOCIETE GENERALE GROUP
            Had an active loan from Family credit bank through Mr. Kamlesh @ Emerald Honda, Shahibaugh, Ahmedabad. At the time of proceeding for loan, we paid 31000/-INR as down payment and for rest of the amount i.e. 26, 500/- INR we had loan from your bank in September 2011 having been told that we would be charged 13% interest per year. Even after repeated reminder to Mr. Kamlesh (Mob: [protected]) we did not receive welcome letter or copy of loan agreement for 7 months. We then contacted C G Road office and received welcome letter stating that our loan amount is 32, 700/-INR. One person from Emerald Honda i.e. Mr. Miken along with Mr. Kamlesh deliberately manipulated documentation and showed that we had paid approx 26000/- INR and rest of the amount actually went into their pocket. Then our loan amount was then increased to 32, 700/- INR. We came to now this when we got welcome letter from C G Road branch of Family Credit Bank today. I have called to their toll free number today and has requestd for a copy of loan agreement.I have already paid 7 installments but rest of the installments I amd not gaoing to pay till I get clarification on the same. Emerald honda ahmedabad is the most rubbish one dealer. I will advice everyone not to buy any vehicle from Emerald honda ever after.
            Dear Mr Pradeep,


            Please check the below details required by you, even now I am receiving calls from family credit,

            Loan Agreement No:227906
            Full Name of the Customer:GANESH BHRAMHACHARY PRBBOJU
            Date of Birth:23/04/1983
            Loan Product: two wheeler
            EMI amount: 2182.

            I had paid all my emi's but still they are calling me for payments.. do help me out as still i didnt got my noc certificate
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              A
              ashwins005
              Dec 8, 2009
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              I took a 2 wheeler loan for purchasing a Suzuki Access Bike. I took a loan of Rs 38000/-.After paying 10 installments of Rs 2381/ - I wanted to preclose the loan. So I contacted the Family Credit office in Indiranagar.I met the branch manager Mr. .Srijith {Mob # [protected]} and he told me to pay the remaining Rs 14000/- to preclose the loan. I paid every penny to Family Credit and he issued a preclosure receipt and informed me that it would take 21 business days to receive the NOC and Form 35 to get the vehicle transferred to my name in the RTO.
              However to my shock - FAMILY CREDIT collected the next month EMI of Rs 2381/- even after closing the loan 20 days before the EMI.I called up Srijith and he coolly informed that it was not their fault .Iam very much depressed by the service and want to take some action on these guys. Anybody interested in taking up this case can contact me @ [protected]@yahoo.co.in
              Iam ready to share 50% of the compensation.
              Aug 13, 2020
              Complaint marked as Resolved 
              I agree as I faced the similar problem as they collected my ECS even after closing the loan early.I fought and won a compensation of Rs 10000/-.Please proceed with a court case.
              Hi World,
              Iam sorry for not posting the updates of this case.I got a call from Mr Srijith {Branch Manager} and immediately reimbursed for my bank charges and sincerely apolozied for the error.I am totally happy with Mr .Srijith problem solving attitude and Family Credit business..

              Thanks FAMILY CREDIT.

              Ashwin
              I agree with Ashwi, ,

              Even I was told the my NOC would be given within 21 days after closing the loan. But within 15 days I had received a call from FCL to collect the NOC.. I think things would go smooth once we adhere to the proceedures


              Satish
              I went to their office to pay installment. The cashier didn't even look at me. After waiting of ten minits He told me, will attend in 5 minits, after that he told 2 minits.Finally he told me it is lunch hour and come after 02.30pm
              Hi Rajesh,

              Firstly thank you for not responding on time. If you remember me i had visited your office in Mid of Feb 2010 and ask for the N.O.C you had informed me that we have still not collected from the U.T.I Bank i asked to courier the details . You have asked me a letter which i have written and given to you. It was
              informed to us that within one week it get couried.

              After that 2 weeks passed awaya.We havent got any response.

              Please let me the know the status.Above all i get calls from Family Credit asking for satisfaction level what should answer if this is your response

              Please call me my number is [protected] .Because the number which you have given in Just Dail and website is not working.

              Regards
              D.Satish Kumar
              [protected]
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                jashwant
                from Chennai, Tamil Nadu
                Nov 20, 2009
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                Dear sir,

                I would like to say that I have taken a two wheeler loan from the Family Credit Ltd. in March 2009 and installment started from April 2009 but due the my financial condition is disturbed because of I lost my job in may 2009 and from the may 2009 I am jobless and due to this I have not able to pay the installment regularly from Aug 2009. The Bank executive without prior notice taken away my two weeler (Honda Activa Reg. No. is GJ-1-LB-692) on 18/112009. After taken my Vehicle the Bank Executive inform me by phone that he took mt vehicle and put it at their godown. Executve Name is Srujal Patel his mob. no. is [protected]. then I have gone to their Branch and request that I am ready to pay 3 installment but they said that we release me vehicle after closing the loan.
                I have forget my Loan Account No. So please guid me how to get my vehicle back. I am ready to pay 3 installment. Please reply me on my mail.
                If possible then I will send the copy of the Letter by which they sanctioned my loan.
                Jashwant J Patel
                29-Anandkunj Apptt., Opp. Kothari Tower, Ramnagar, Sabarmati, Ahmedabad-380005 (Gujarat)
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                  Lt Col G R Rajendren
                  from Thrissur, Kerala
                  Aug 13, 2009
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                  Harassment

                  Sir,

                  I took a loan for purchasing a car last year from “:Family Credit Ltd”, Chennai. My EMI was deducted by bank through Electronic clearance system (ECS) on 5th of every month. When I wanted to foreclose the loan on 22 of Jul 09, I was told that I cannot do this after 20th of any month and I can only do so after the next ECS. So I went to them on 6th of Aug and gave a cheque for foreclosure. Besides being forced...
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                  airteluser2011
                  from Bengaluru, Karnataka
                  Feb 19, 2009
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                  Harrassment while paying back personal loan, Family credit bank behaved worse than mahajans, money lenders

                  Respected Sirs/Madams,
                  My brother subhasish mukherjee took a personal loan of 51000/- from Family credit bank, (branch: chandannagar, hooghly, west bengal) in may 2008 . The EMI for 51000 loan was 3300/- !!!
                  My mother went to preclose the personal loan at 9th february, 2009 and paid approximately 48600/- as suggested by bank manager . The bank manager gave the receipt of closure of the loan. Now on 15th february the bank send...
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                  usha
                  from Bengaluru, Karnataka
                  Feb 17, 2009
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                  Personal loan in Family Credit

                  hello sir,

                  I am usha.. took personal loan in Family credit bangalore indira nagar branch, after 9 months i went for pre closure, i took 42k and paid for 9 months about 24k and they are asking me to pay 39k if i want to pre close... i can not pay so much... i said the same to them... but there is no responce...thiere intrest rate is 55%..and i have the records for that, i asked for the agreement copy signed by me at the time...
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