Family Mart — Bad attitudes on worker in FamilyMart

Address:

No. 6, Plaza Usahawan Genting Klang (Plaza Crystalville, Jalan Danau Niaga, Taman Danau Kota, 53300 Kuala Lumpur.

I would like to make a complaint about the worker attitude in FamilyMart Danau Niaga (No. 6, Plaza Usahawan Genting Klang (Plaza Crystalville, Jalan Danau Niaga, Taman Danau Kota, 53300 Kuala Lumpur). On 30 April, I went to there buy some bread and then queued up at the counter. The staff there are busy with other things most of the time, and when they see a full line of customers they tell them to wait. After that, they choose to take care of other things such as cleaning the cookware, taking out ingredients from the refrigerator to replenish them, etc. I have seen all of the above with my own eyes and this is not the first time I have seen this. As there were many customers in front of the counter, a lady standing behind me choose to go to the left counter to pay money but was told that this counter was not available for pay. After a while, an older man walked up to the counter to pay, and the cashier was able to do it for him. The lady then asked the employee why she was told she could not pay when someone else came up and helped the customer. The lady then chose to leave the items in anger because of the employee's displeasure, and said, "I can't buy it even if I have money" before leaving. The above is what I experienced when I visited the store on that day, when encountered a customer who came to pay but made the customers choose to wait for a long time. The second problem was that the customer went to the cashier to pay but was refused because of the reason that they were too busy. This is the worst shopping experience I have ever had.