Fashion And You Complaints & Reviews

I ordered 5 sarees from this website www.fashionandyou.com(Order number#[protected]) and made online payment of rs. 5, 659.63.
On 24th dec 2017. I have not yet received my order nor they have refunded the amount.
I have tried contacting them via e-mails but i am struggling to get any response.
Attaching e-mails dropped to their support team in this regard.
Please help in getting my refund processed.

I would also like to mention that i have shopped a lot from this website and the average turn around time for processing refunds is around 2 months as per my experience but this time i am struggling to get any response from support team.

I have ordered some 6 items of clothing. To date, i haven't received two items. Instead, they sent a hoody in place two ladies dresses. There is no phone number to contact them. When i wrote to them a ticket number is issued stating that their person will call in 24 hours. That's it. They did not call.

Only means of communication is email. When i wrote to them again, they just generated a ticket number and i am waiting for their call. Following are the two items which are not sent.

Net gown - 3xl / pink
Fulfilled on jan 27, 2018 other #[protected]
2094121 rs. 1, 799 1 rs. 1, 799
1 stop fashion white taffeta digitalprinted festivewear semi-stitched staight suit - white
Fulfilled on jan 27, 2018 other #[protected]
2114081 rs. 1, 154 1 rs. 1, 154

[protected]@rediffmail.com

I have booked mt order # [protected] on 13th feb 2018 but till date i have not received the product, after several followups they don't replying on mail and their customer care no's are also not working.

They send me a false docket no to track the shipment, can any one help to bring my monety back or get the product which i booked
Fashion & you is a fraud co.
Dont buy any thing from here

Fashion and you has not delivered any product against order no. [protected] still they are not returning my money.

On 1 feb 2018 they replied me as per following still i am waiting for my money:

"
Dear mridul,

Greetings of the day!

Thank you for writing to us. We would like to inform you that the refund has been initiated from our end and the same would be processed within 5-7 working days.

Please write back to us for any other clarifications.

Regards,
Team fashionandyou
In order to write back to us, reply to this email only. Please do not send a new email to '[protected]@fashionandyou.com' as it becomes easy for us to track your details on same trail email and provide you with a speedy resolution. Jj

On wed, 31 jan at 1:53 pm, mridul krishnam wrote:
What is status of refund of money of order no. [protected].

And please provide your customer phone no.
—
On thu, 1/25/18, fashionandyou.com wrote:

Subject: re: order no. [protected]
To: [protected]@yahoo.com
Date: thursday, january 25, 2018, 9:31 am

Dear customer,

Greetings of the
Day!

Thank you for writing to us. We apologize for
The inconvenience caused to you. We have escalated the
Matter to the concerned team and they are working to get the
Matter resolved on priority.

Kindly allow us some more time before we get
The issue resolved for you. We seek your patience in
This regards.

Please write back to us for any
Other clarifications.

Regards,

Team
Fashionandyou

In order to write back to us, reply to this
Email only. Please do not send a new email to
'[protected]@fashionandyou.com' as it becomes easy for
Us to track your details on same trail email and provide you
With a speedy resolution. Jj

On
Thu, 25 jan at 12:57 pm,
Mridul krishnam wrote:

Please canceled order (With order no [protected]) and refund my
Money in my card account.

It is 1 month form placing of order date.

Sorry otherwise i have to go in consumer
Forum agaist you.

I don't want product

Please refund money within 4 days time.

I don't have time to regularly follow
You.

You can evaluate you delivery services at
Your own hand.

Sent from oppo
Mail
On 22 jan 2018 4:36
Pm,"fashionandyou.com"
Wrote:

Dear mridul,

Greetings of the
Day!

Thank you for writing to us. We apologize for
The inconvenience caused to you. We have escalated the
Matter to the concerned team and they are working to get the
Matter resolved on priority.

Kindly allow us some more time before we get
The issue resolved for you. We seek your patience in
This regards.

Please write back to us for any
Other clarifications.

Regards,

Team
Fashionandyou

In order to write back to us, reply to this
Email only. Please do not send a new email to
'[protected]@fashionandyou.com' as it becomes easy for
Us to track your details on same trail email and provide you
With a speedy resolution. Jj

On
Sat, 20 jan at 10:13 pm,
Mridul krishnam wrote:

My name is mridul krishnam

Order placed on date 28/12/17

But have got product please resolve.

As in courier web page since 9/01/18 showing
Same status.

Are you want to delivered product? If not
Possible then return my money

Please indormed me

Sent from oppo
Mail

44162:528108

44369:528108"

Want to return unsatisfied product and mailed regarding this but every time they sent only ticket no. But no action on this
My order no. Is [protected]
Following mail received: on 5th feb 2018
"dear mridul,

We would like to acknowledge that we have received your request and your ticket# is 44460. A support representative will review your request and send you a personal response. (Usually within 24 hours)

Thank you for your patience.

Regards,
Team fashionandyou"

Following items are not satisfactory according to my own view so please return these items.

As i have already sent 2 mails regarding this problem and this is my 3rd mail and last mail to you.

Next time i may take help of consumer forum and customer grievance cell for this problem and may see you in court.

As on you website no customer care phone no. And with the help of other websites your customer care no. [protected] not reachable.

Order no. #[protected]

Sr. No. Product name price
1. Georgette and silk saree with blouse - freesize / red, pink and beige/black ₹4699.00
2. Georgette saree with blouse - freesize / pink and white/pink ₹5999.00

Reason: above items does not meet expectations of fabric and comfort.

So please start return of above item.

As previous mailed and generated ticket no. 44340 for this order but now its more than 24 hours as per trailing mail

Please provide customer care no.

Please start returning as soon as possible.

Thanking you

Regards
Mridul krishnam
[protected]
—
On fri, 2/2/18, fashionandyou.com wrote:

Subject: ticket received - re: w. R. T. Order no. [protected] : for returning items
To: [protected]@yahoo.com
Date: friday, february 2, 2018, 2:34 pm

Dear
Mridul,

We would
Like to acknowledge that we have received your request and
Your ticket# is 44413. A support representative will review
Your request and send you a personal response. (Usually
Within 24 hours)

Thank you for your patience.

Regards,
Team
Fashionandyou

—

Please start for following items as per trailing mail.

Order no. #[protected]

Sr. No. Product name price
1. Georgette and silk saree with blouse - freesize / red, pink and beige/black ₹4699.00
2. Georgette saree with blouse - freesize / pink and white/pink ₹5999.00

Reason: above items does not meet expectations of fabric and comfort.

So please start return of above item.

As previous mailed and generated ticket no. 44340 for this order but now its more than 24 hours as per trailing mail

Please provide customer care no.

Please start returning as soon as possible.

Thanking you

Regards
Mridul krishnam
[protected]

—
On tue, 1/30/18, fashionandyou.com wrote:

Subject: ticket received - w. R. T. Order no. [protected] : for returning items
To: [protected]@yahoo.com
Date: tuesday, january 30, 2018, 9:05 am

Dear
Mridul,

We would
Like to acknowledge that we have received your request and
Your ticket# is 44340. A support representative will review
Your request and send you a personal response. (Usually
Within 24 hours)

Thank you
For your patience.

Regards,
Team
Fashionandyou

44340:528108
—
On tue, 1/30/18, mridul krishnam wrote:

Subject: w. R. T. Order no. [protected] : for returning items
To: "fashion and you"
Date: tuesday, january 30, 2018, 9:05 am

Today i received
Items w. R. T. Order no. [protected]

Following item does not meet
Expectations of fabric and comfort.

So please start return of following
Item.

1: georgette and silk saree with blouse
- freesize / red, pink and beige/black ₹4699.00 (Code: 1378743)

2: georgette saree with blouse ₹5999.00 (Code: 1377974)

Regards;

Mridul krishnam

[protected]

Sent from oppo
Mailon 28 jan
2018 6:33 pm, testfay wrote:

Items fulfilled

Testfay

Hello mridul krishnam

This is to inform you that following items are fulfilled
And have now been shipped.

Product name

Price

Qty

Georgette and silk saree with blouse -
Freesize / red, pink and beige/black

₹4699.00

1

Georgette saree with blouse - freesize
/ pink and white/pink

₹5999.00

1

Regards

Fashionandyou

This is an auto generated email

44413:528108

For me fashion and you looks like a fraudulent web site because my order #[protected] placed on 16th january 2018 is not being supplied till date - the payment has been made in advance.
The web site says order has been partially fulfilled on 31st jan 2018 however so far not received single item.
There are no responses to the e-mail and no material received so far. So be careful while paying in advance to this shopping portal.

I had ordered 33 products out of which only 31 were delivered. I had returned 7 products. And one order cancelled by seller. The reverse pickup of returned order was done on 24/10/2017 for order number[protected].
The reverse pick up number was given as[protected]ecom express)

I have been writing constantly to fashion and you regarding status of refund against my order. While it has been now more than 3 months since my return was picked, i haven't got any update regarding processing of my refund.

The customer care nos. Aren't reachable. The only source of reaching them is through mails, multiple mails are written but no solution neither any response from there end.
Every time I get a ticket number and computer generated messages only.
I don't know what to do. The amount goes above 6000/-.

I ordered a cotton saree (ORDER NO.#[protected] DATED Dec 26, 2017 and the amount, 1, 449 INR was pre-Paid. I received some wrong product which was not at all the one I ordered (received some old and crumpled Georgette saree). After repeated mails, finally, they arranged for return pick up through ecomexpress- no.[protected]. I returned the wrong product on[protected]. Since then they are not answering to any of my mails or calls and not refunding the amount I paid, i.e. 1449 INR. Ironically, I receive atleast 4 sale promotional mails from them, every day. There customer care number is of no use. one is not functioning and other is never answered. I feel cheated. I request the refund immediately.

I faced sizing issues on my order no.-[protected] and written a mail on 19th jan 2018 to [protected]@fashionandyou.com, they have generated ticket number-44138 against the same. They have also confirmed via email that the products will be picked up within 5-6 working days on 25th jan 2018 then they will initiate refund in my account. But after several reminders they have not picked up these products and now they have stopped replying on my mails. Please advise and help me in getting my refund.

I have ordered on salwar suit. The order recieved was different than the one shown on the website. Hence, i was placing a request to return the same. Since there was no response on the return request, i decided to return it from my end bearing the return cost of rs. 360. Post which i got an email from the customer care executive that they have arranged a pickup. I informed them that i already returned the product. Post that i have been droping emails to get the status of of my refund and the last email i got was on 25th jan, where in the support team mentioned that there are some technical issues and 10-12 days are needed to resolve the same. I have returned this order in the month of december 2017. I have been following up on the refund and there is no update yet. I havnt got any update yet and the worst part is gthe customer care number is fake and i have been unable to reach out to them through calls. Its really becoming a headache now. The amount stuck is rs. 6, 257/-. Kindly do the needful at the earliest.

Hi,

I am rigorously contacting you regarding my orders
[protected]
[protected]
[protected]

Mine ticket numbers are
44407
44175
44228

I want to return those orders
But there is no reply from your side.
Do i need to come to your office or i have to file a police complaint and ask my bank for a charge back
I can do all the things if needed

At least show some decency in your policy and refund my amount.
Its been more than 10 days

Hi,
I placed the order on 13th january 2018 numbered # [protected], and it gave me the tracking details of the courier company on 15th january early morning. But till 18th january the items were not even picked up by the courier (Ecom). Courier site updated -"information received on 15th january" and furthermore no updates whatsoever.

Upon contacting "fashionandyou" customer support over email, as none of the published numbers worked, i got a typical reply - we are checking back, be patient for a few days.

Sensing more time delay without any concrete timeline, i asked them to cancel the order and process the refund, which they did and sent me an email.

But even after 5 days when there was no sign of refund, i started to get jittery reading all these complaints and asked them what is going on - they did reply with the typical response - we are looking into it, be patient for a few days.

It has been 12 days since i cancelled my order on 18th of january, and still no sign of refund of the total amount of rs. 1777/-

Neither did these guys deliver the product, nor are they refunding amount.

There is a contact number in the "contact us" section of their app which works - but it is for the office reception and the security officer stationed there once told me that these guys are shutting shop and customer care guys coming to this office before are not coming anymore!!

The number of that office, incase anyone wants, is :[protected]

Isn't there any mechanism to stop this kind of petty loot, aren't the promoters of this company in anyway accountable for this kind of action.

However shabbily, but this company for god's sake ran for 7-8 years - can these guys not go out a bit graciously in stead of looting and duping customers as a petty thief. There is no law it seems to prevent citizen's from these kind of small minded entrepreneurs.

Can you guys help?

Have placed an order on 7th october 2017 and returned a saree and kurti for rs 1500 but still have not received my money. It has been more than two months and despite repeated attempts of contact through email have only received the automated response. The customer service of this company is so poor even the phone number they have given is not valid. Please help me recover my money

I order puma sport shoe, size 4uk, brown and multi colour of order no: [protected] from fashion and you but i received totally different product which is kuris dhalia purple uk4. According to their policy they can provide refund if wrong item is received. I raised complain about this by email and reply me to wait 24hour but after 24hour no respond has not been made. I tried to contact their phone number which is mention in their invoice but they couldn't pick up.

Ticket number 35453 issued by fasion and you on 28 dec 2017 against my mail — given below — of same date, the mail was ent within 4 hours of delivery.
After issuing ticket number, no action/ response/ phone in the last 10 days despite reminders.=
Sir, in my order no [protected], both the shoes
Delivered to me are not as per our order and different
Colour and style has been delivered. (Instead of blue
And black in size 10, red and black and different style
Delivered.in size 11, instead of blue grey black — white
Has been delivered) please let me know, whether
You would be able to deliver the order as per my order, and
Arrange for reverse pick up of the wrong product delivered.
The items ordered, are still showing as available in your
Web site. Else, i will have to return the
Products-please initiate action and credit back the
Amount to my credit card (Fny credit is not
Acceptable, as it is not a size issue but wrong
Order issue.
Please
Respond immidiately
Anand bhushan

I have ordered 2 footwears from 'www.fashionandyou.com' worth rs 1102 but they have sent me one wrong product and another one defective.

And i have sent so many mails to them but they are not giving any response. They cheated me. The products which they have sent to me are not of any worth.

Please help me in getting my refund.

My order id is [protected].

Order was placed on dec 3rd with 2 items. One item is delivered and other item not yet delivered. It is almost a month but there is no response from them even after sending mails to support mail id.
I tried to call to all 3 numbers mentioned but none of them looks like valid, no response or wrong number.

Numbers that i tried:
Fashion and you customer care number:+[protected]

Fashion and you customer care contact number:+[protected]

Fashion and you customer care helpline number:+[protected]

Subject: re: regarding payment of my order number[protected] dear sir /madam
Further to your mail dated 22 nov regarding order no[protected]
Cancelled by me rs 2150/- will be refunded into my account within 6
To 8 working days. I would like to inform you that i have not
Recieved the said amount till date. It would be kind of you if you
Can refund my amount of rs.2150 immediately with intimation to me.
Regards,
Anujam. V

On wed, 22 nov 2017 16:33:25 +0530 fashionandyou com
Wrote


Dear anujam,

Greetings of the day!

Thank you for writing to us. We apologize for the
Inconvenience caused to you. As per our records order
Number[protected] is delivered & order no[protected] cancelled by you
Rs 2150/- will be refunded into your account within 6 to 8 working
Days.

Kindly allow us some more time before we get the issue resolved for
You. We seek your patience in this regards.

Please write back to us for any other clarifications.

Regards,

Team fashionandyou

In order to write back to us, reply to this email only. Please do not
Send a new email to '[protected]@fashionandyou.com' as it becomes easy
For us to track your details on same trail email and provide you with
A speedy resolution. Jj

On wed, 22 nov at 10:54 am, anujam venketesh wrote:
Dear sir/madam,

As suggested i am providing the details you had asked for

Order id...[protected]

Name on the card used for transaction: anujam venkateswaran.

Date of transaction : 16th november 2017

Exact amount deducted : rs.2150/

Name of payment gate way : citi bank

I am sure i have furnished the details you had asked for i would

Request your good office to refund back rs.2150/ to my credit card

With intimation to me.

Regards,

Anujam. V

Cell number : [protected]

Hi, i have been writing mails to [protected]@fashionandyou.com regarding the return i have initiated, the product have been picked up by ecom team as per the tracking id:[protected],, it was clearly mentioned that it has reached the fashion & you team. However i have not received any update regarding the refund nor a mail that the item have reach the fashion and you team. Inspite of constant follow up no response have been provided by the support team. I would like to know on my refund status will you be refunding my amount or not.

Regards.

I am a regular customer of fashionandyou and always appreciated the timely delivery and the quality of material. But my last experience has been very bad.
I have ordered 4 articles from fny, which was received on oct 5th via order no #[protected], the quality of the material was not good and also the sizes were not as expected, i placed a return request on the same day, after several reminders including my visit to your office the material was taken back on 7th of november. Since then i have been following up for refund. The customer care no. S does not work and there is no responsible person if i call at the reception.