| Address: | Gurgaon, Haryana |
| Website: | www.fashionandyou.com |
I ordered a handbag, an inner wear, and a saree on December 21, 2017. I paid the total amount of Rs.2419 via online banking, in advance. My Order #[protected].
As I hadn't got the items, I sent an email on January 1, 2018, saying:
"Order #[protected] has not been delivered still. I have made payment
online on December 21, 2017, itself. Why the delay?"
I got a mail stating that my order has been cancelled as per my request on January 2, 2018.
I wrote back to support saying that I had not cancelled the order.
I got an auto generated mail saying "We would like to acknowledge that we have received your request and your ticket# is 36043. A support representative will review your request and send you a personal response.(usually within 24 hours)
Thank you for your patience."
Till date, despite repeated mails, all I get is the same auto generated mail. I haven't been contacted by their support representative. I have neither received my items nor have I received my refund.
There is no customer support number that I could call and get clarifications either.
Is the company still alive? I have bought many items from them in the past and had a pretty good experience. This was totally unexpected and shocking.
Hope my money is refunded soon.
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