Fashion And You — Didn't get refund

Address:	Pune, Maharashtra, 411014
Website:	fashionandyou.com

I purchased one dress for my sister like two months ago from fashionandyou, hearing that site has good material and my friend had some credits as well. But little did i know the product i bought were not upto mark. So i returned it, but the refund for that dress is still pending. I have called fashion and you customer care hundreds of time and all i hear from them is the refund will get processed in a week, there is some problem doing refund because i have used so called their own credits.