Fashion And You — Fake product received .. want to have it replaced...

Address:

Ernakulam, Kerala

Hi Team, I ordered a Nike tracksuit from the website fashionandyou.. I paid in full using the credit card.. But when I received the product the track pants were missing the nike logo which was there in the actual product image which was displayed in the website.. Then I realized that the product was not genuine and I called up the customer support and told them the issue.. But to my surprise they seemed indifferent and failed to respond to my query..ALl I wanted was to replace the fake product with a new original one.. When they said a replacement is not possible I demanded a complete refund to my bank account.. The customer support executive said it is not possible and offered to refund the amount as store credits so that they can force me to purchase from their website again..I tried to reach them many times but every time they offer no help and just keep repeating the same stuff.. This is a serious issue and I am ready to move legally if I am not offered a proper solution for this.. Kindly help me solve the issue and bring justice. Website: www.fashionandyou.com Order date : 12/6/2014 Products : Nike Tracksuit Order NO:[protected] Hope that some one could look into this matter and bring justice to all the customers out there so that such unfortunate events does not happen again.