| Address: | Gurgaon, Haryana, 122016 | | Website: | www.fashionandyou.com |
The worst shopping site ever. Had heard a lot of good feedbacks about this e-commerce platform, and hence went on to shop with them for the first time and have been regretting all this while.
I placed an order withe them as on 6th november, 2016 amounting to rs 1200 for a gown which did not meet my expectations and returned them in a timely manner and also sent them proofs of the courier receipt to which they acknowledged that the refund will be done soon.
However since then, i spent days trying to get in touch with their customer support both via call and email but to no avail. They never respond to customer calls nor do they respond to you over emails. Just a standard message that they send you all the time about your queries is their high end resolution to any problem you face with the order. Heights o[censored]nprofessionalism. I have escalated the issue with payu.in who handles their payment gateway and have requested to look into the matter.
Please don't ever purchase anything from this site as you will be left with no product nor the refund. Also they do not have a toll free number. I was queued in line for about 5 mins each over the 6-10 calls i made to this company with no response at all. This is nothing but a fraudulent company i must say. I have sent them multiple mails, attaching proofs for the entire episode till date but they have not responded to any of it. I have been very patient with the entire scenario till date, however i feel they do not care a hood about anyone or anything. Rubbish customer service.
Please refrain from making any purchase.
Here are the details of the company:
Address:
Plot 241, smile campus, udyog vihar - 1
Gurgaon, haryana
Contact no:
[protected]
Website url:
www.fashionandyou.com/
Open hours:
Hours 09:00 - 17:00 Was this information helpful? | 
