[Resolved]  Fashion And You — Legal action needs to be taken against them.

Fashion and you are a highly irresponsible, and the most inefficient customer service ever. My basic complaint is against these kind o[censored]ntrained staff who do not know their job. I have already faced tremendous difficulty during an order which took a lot of effort on my side to resolve the conflict. Thankfully it was a cod order so all it costed me was mental anguish and harassment. Now another order no.[protected] is up for a refund for past one month and these cheats have been most callous and non reactive. They send me a wrong product n then said you return the product to us. When I refused stating its fny's fault they reluctantly agreed to pick up the product. They did this on 27th May. Now if you track the package, wayward bill no [protected], you will see that the product was recieved on 3rd June. I have been calling y since then and they keep telling we havent recieved your package. This is the kind of cheats and thiefs they are. I want to take legal action against them and maybe then they will realise treating a paid customer like this is unacceptable. I will never buy anything from this site ever again and urge you to do the same uf you dont want to be cheated out of your hard earned money.
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Aug 8, 2021
Complaint marked as Resolved 
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Dear Dalia,

Greetings from fashionandyou.com !

We apologize for the delay in refund against the order #[protected] against which you have received a different order/product. We have escalated the issue with respective team and the refund against the order will be processed by today in your account. The refund will be processed against the order in your same account from which you made the payment. We would request you to please check and confirm, in case of any issues.

We once again apologize for inconvenience caused to you and we look forward to serve you better in future.

We appreciate your patience and understanding in this regard.

For any further assistance you can call us at +[protected]:00AM till 09:00 PM or email us at [protected]@fashionandyou.com

Best Regards,
Customer support team
www.Fashionandyou.com
Again a case of fraud and cheat by fashion and you. Inspite of repeatedly telling them i will never shop from your site, they have refunded store credits. I did not pay through COD. I paid through credit card and I even enquired at customer service and was assured that I would get the money back into my bank account and not store credits. They mailed me saturday and I again raised complain that I do not want store credit. All they do is send you automated apology replies and dont actually do anything till you get after their life. And by the number of complians here.. you can see even a consumer complain does not make sure they do their work. Please leave me a line here if you also think we all should take legal action against fashion and you. If a o[censored]s bring a class action suit.. or sue them, they will take us seriously.
Dear Dalia,

Greetings from fashionandyou.com !

We understand your disappointment with the delay in processing your refunds and the bad experience which you had with us. We would like to inform you that as per company policies, firstly the refund is processed as store credits. However, the same will be revoked today from your fashion and you account and the same amount will be refunded in your same account from which you made the payment. Once the refund is processed from our end, it may take 3-4 business days to reflect the same in your account as per banking norms. Hence we would request you to please wait for some time and the refund will be there in your account soon.

We appreciate your patience and understanding in this regards.

For any further assistance you can call us at +[protected]:00AM till 9:00PM or email us at [protected]@fashionandyou.com

Best Regards,
Customer support team
www.Fashionandyou.com

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