[Resolved]  Fashion And You — No refund even after 2 months of return

I returned my complete order (Order No. 4149239) on September 9' 2014 but still haven't received the refund of one of the handbags. I have contacted this fraudulent site almost 20 times now and all i get is their pre-written email of "we are handling your issue at top priority and have escalated the matter". First they send cheap stuff to the customers and then after so much haggling, they refund but that too in the form of store credit! (Which in my case, i am still waiting for!) Also the store credit, that i already had, of Rs1000 is now shown on the site as Rs699. Where the heck did the rest of it go???