Fashion And You — No refund in 2 months

Address:New Delhi, Delhi, 411054

I have mailed fashionandyou team to refund my credit points in my bank account as one of the customer care executive asked me to. i did the same way and its not allmost 2 month, and they have still not refunded my money and everytime i call to customercare, they says they have already proccessed it and i shall get it in next 5 days. but i have never get any money in my account till today. date on which i sent mail to customer care id is 12th may 2016
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    Fashion And You Phone
    +91 124 412 5000
    +91 124 490 9400
    Fashion And You Address
    Smile Campus, Plot Number 241, Udyog Vihar Phase 1, Gurgaon, Haryana, India - 122016
    View all Fashion And You contact information