Fashion And You — no refund no information

Even after writing repeatedly for refund of order #[protected]
I have not received any information from the site
I wish to return the product as either they are the wrong products or of wrong size. I have been emailing them, but no representative has contacted me yet.
Im really disappointed in their behavior. There are 4 products and all of them are not the ones which I had ordered.
I hope the consumer complaints forum will be able to sort it out.