Fashion And You — no response on refund order no :[protected]

Address:

Thane, Maharashtra, 421201

I have purchased a dress from fashionandyou, which was of poor quality and hence requested for return. Even though sending multiple emails to customer care, as their process defines "[protected]@fashionandyou", no one cares to respond back.
All the numbers provided for the customer back are not correct either, its either not working or redirected somewhere else.
Horrible experience in the era of online shopping, they are just taking customers for granted and making a fool out of them.
Order no :[protected]