[Resolved]  Fashion And You — online frauds!

Address:

Bangalore, Karnataka

This website is the biggest online fraud I have encountered till date.product 4356604 was ordered on October 25th!there have been hundreds of calls from my end to track.everytime a different story from a diffrnt customer care representative.they sent a mail to me on nov 6th saying they have received it from the vendor and they are running the quality check.till nov 11th I was told that prev mail was wrong and they have still not recorded the order.suddenly the online status on nov 11th was "QC done"I kept tracking it till nov 15th just to hear from them that their systems say that they haven't even received the product from the vendor.i repeatedly asked why was it showing online that QC is done.reply was-"mam we haven't received the product yet but if you are saying may be the QC is done" What do they mean by "if you are saying"??? Finally mr. Ankur vashishtha took the responsibility of tracking the status.he confirmed the product is in warehouse.i begged him to send it in a 24 hrs express delivery courier at my expense!that happened in nov 15th.2 days later, today I have been given a tracking no.i enquired with bluedart, they said they have not received any such parcel from fashion and you. I have called the customer care thrice today.all three times my calls were disconnected after 30 mins of wait/talk.i have lost 100 bucks today itself in calls to fashion and you and approx 700 bucks on past calls! Mr.ankur vashishtha had taken the responsibility for the courier delivery on Monday to me.he hasn't done any follow-up either.i tried reaching him.i was told he is busy on another call and will get back to me shortly. That never happened! At 6 I was told he has left the office 15 mins before.the representative I spoke to that time kept me on hold for half an hr. and disconnected! To cut the long story short, this is an absolute case of fraud and negligence!highly unprofessional.i am not going to let it go this easily.this is ultimately a big mental torture.i have wasted my time and money which doesn't seem to have any value according to them. So much of mental harassment!its my sisters wedding this week for which I had ordered 2 suits!now I have to run around shopping! Arunima