Fashion And You — Order delivery delayed and finally cancelled without customer's confirmation

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Bangalore, Karnataka

HI, , I have been facing this issue from http://www.fashionandyou.com/ very frequently. The first time I faced this issue waswith reference to order 3975855 placed on 23.06.14(Faux Georgette green suit), the delivery of which was delayed and finally the order was cancelled after several follow-ups from my end.As this was the first time, I considered it must be a genuine reason and agreed for the refund towards this order. I faced this issue again with ref. to order 4012110..They delivered the product to my friend who ordered the same outfit as I ordered but not me. I dint confirm the cancellation of the product but they have done it from their end.They have tried all the tricks (mail enclosed stating that payment was successful and later stated that payment wasnt successful) to cheat a consumer.When I dint give approval for cancellation, no.they have tried to forcibly refund the amount and sent a false mail stating that the payment wasnt successful but I have order confirmation mail from them which will not be sent without payment being successful.Hence, I need the product to be delivered at the price I had placed the order.