Fashion And You — Order is not dispatched nor my money is getting refunded

Address:	Bangalore, Karnataka, 560024
Website:	www.fashionandyou.com

I had ordered a pair of gym shorts orderid[protected] on april 18th 2016 and its one month there is no progress in the status and on calling the customer support team, they are asking me to cancel the order where as there is no option to do so.
I had called the support on last friday and the agent was not helping so on demanding to speak to manager he handed over to his tl, who had promised a call back on monday and its wednesday today i am fed up of calling these guys and spending my money on phone call as well.