Fashion And You — products not delivered for prepaid online order

Website:

www.fashionandyou.com

This is not the first time i had ordered online from fashioandyou.com, but i am surprised and shocked to see their lack of service and negligence to customer service. I had ordered three semistitched partywear salwar suits and despite being a prepaid online order, till date have not received the products. I am an nri residing in dubai and had ordered the products at my parents residence in pune, for an upcoming wedding in the family. There was no order delivery date given when i ordered the products but i got the confirmation msg and email. The tracking no. And link given in their email didn't work for many days and then after many days when i checked the order status on their website, it is showing fulfilled, whereas i or my parents never received the products. I am travelling to india after a few days and will take this matter very seriously. I will not let my money go waste.