Fashion And You — received wrong product

I order puma sport shoe, size 4uk, brown and multi colour of order no: [protected] from fashion and you but i received totally different product which is kuris dhalia purple uk4. According to their policy they can provide refund if wrong item is received. I raised complain about this by email and reply me to wait 24hour but after 24hour no respond has not been made. I tried to contact their phone number which is mention in their invoice but they couldn't pick up.
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    Fashion And You Phone
    +91 124 412 5000
    +91 124 490 9400
    Fashion And You Address
    Smile Campus, Plot Number 241, Udyog Vihar Phase 1, Gurgaon, Haryana, India - 122016
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