[Resolved]  Fashion And You — Refund Amount

I ordered a sandals online & paid by my credit card. The courier partner ecom express did not deliver the product as there was some confusion & was sent back to FashionandYou. Its been a month that I ordered my product (12th March exactly) & till now I neither have the product nor the money refunded into my account. How do I go about suing this e commerce retailer?
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Aug 8, 2021
Complaint marked as Resolved 
Fashion And You customer support has been notified about the posted complaint.
Complaint comments 


Dear Anu,

Greetings from fashionandyou.com !

We apologize for the inconvenience caused to you. Based on your concern we would like to inform you that as per updates from our courier partner the shipment was lost at there end and hence the refund against your undelivered order has been processed from our end by today in your same account from which you have made the payment. However it may take 3-5 business days to reflect the amount in your account. We would request you to please wait for the same and the amount will be there in your account.

Also, we have shard the feedback with respective team and the strong action has been taken against the courier partner. We will ensure that you will not face any such issues further.

We once again apologize for the inconvenience caused to you and we look forward to serve you better in future.

We appreciate your patience and understanding in this regard.

For any further assistance you can call us at +[protected]:00AM till Midnight or email us at [protected]@fashionandyou.com

Best Regards,
Customer support team

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