[Resolved]  Fashion And You — Refund not made

Address:

Gurgaon, Haryana

I am very much frustrated calling their customer service and following up the status of return order number[protected]. People in customer service just provide status to wait for another 24 hours and its been more than 15 days hearing the same statement every day. I have wasted enormous number of time calling their customer service. Their people are making fake promise every day to me. They put me on hold and then disconnect the call. Please provide me your head email ID or I have to lodge the FIR against them for cheating as on every call they promise to return my money but they are not doing so. Every time they say refund has been made but after research they say it will be done in the next 24 hours. There is no number to escalate any issue on the website. Every time we have to call the pathetic customer service where they just know to put us on hold and disconnect the phone. I have recorded each and every call made by me to their department.