[Resolved]  Fashion And You — Return order pickup - 3800007

Address:

Hyderabad, Andhra Pradesh

My order number is 3800007. This order from Fashion and You comprised of two pieces, one of which I received almost a month after I placed the order. I wanted to return a piece of the order and have been following up with F&U via email and phone calls for more than 15 days now however they are unable to initiate the return pickup!! Each time over email they tell me it'll be arranged as soon as possible however it just doesn't materialize!! In all probability, this is my last online shopping with F&U. Considering I've been a loyal customer since almost 2yrs now, this is certainly not how I had expected them to deal with the situation! Additionally - I'll be forced to shop with F&U since they do not give refunds but only shopping credits, and these credits expire within 6 months. There are sales running on the site right now where I could have used those credits, if it weren't for their sad pathetic service, even to long term customers. But no, I have to endlessly wait for the courier guys to call. Looking at all the other complaints, I don't even know if the return pickup will happen at all or not.